Mercedes-Benz of Jacksonville

Hey, take it from me the team at Fields Mercedes on Atlantic is the best by far. The employees are Highly professional, reliable and trustworthy. Atlantic is the best by far. The employees are Highly professional, reliable and trustworthy. More

Warranty work that took a little longer than estimated. Service advisor Rick Adams was diligent in keeping me informed as to status of the work. Service advisor Rick Adams was diligent in keeping me informed as to status of the work. More

Service Advisor Jonathan Hill delivered excellent and professional customer service ,as he always does. Very good attention to customers needs. professional customer service ,as he always does. Very good attention to customers needs. More

Dillon provided exceptional service. I was greeted quickly and the process was handled very efficiently. I was greeted quickly and the process was handled very efficiently. More

Jonathan Hill made it a great experience for me. He’s a pro and wealth of knowledge and he knows the Benz Product. Thank You Jonathan! He’s a pro and wealth of knowledge and he knows the Benz Product. Thank You Jonathan! More

Dillon went above and beyond to help with a unique situation with my sprinter van situation with my sprinter van More

Every time I send my car for a service the advisor adds more labor even though the car did not sent any warning that it’s needed. This increases the total amount of charges over $1000. Not happy with that more labor even though the car did not sent any warning that it’s needed. This increases the total amount of charges over $1000. Not happy with that because I’m not sure if it was needed. Then this last visit the engine lights comes on the next day after the service. So no warning before service, added extra work and car sends warning after the service. More

Ali has been perfecto every time she has handled our needs thus far yesterday included. Kudos! needs thus far yesterday included. Kudos! More

Service does whatever they can to make an unpleasant experience bearable. We see the same professional attitude from management to advisors. experience bearable. We see the same professional attitude from management to advisors. More

I have been trying to get a copy of my invoice for over 4 weeks. I know you got hacked, but, I paid for my invoice and need a copy to get reembursed from AAA because of an issue. Please give me a cooy, or I weeks. I know you got hacked, but, I paid for my invoice and need a copy to get reembursed from AAA because of an issue. Please give me a cooy, or I will tell the credit card company I was overcharged for the service. More