Mercedes-Benz of Jacksonville

diagnostic tests on a used vehicle All around great service!..... from the time, I pulled up and stepped out of my vehicle. The staff was truly amazing including the chef. I was fee All around great service!..... from the time, I pulled up and stepped out of my vehicle. The staff was truly amazing including the chef. I was feeling very used and taken advantage of. But,Kayla, gave me the comfort that I needed to feel great about my new purchase. More

Kayla always takes good care of my car. She keeps me up to date. She always thinks about ways she can take care of my car that I hadn’t thought of. to date. She always thinks about ways she can take care of my car that I hadn’t thought of. More

Airbag recall Had excellent service and timely considering all that was happening.. The waiting time was estimated to be about two and a half hours and that was j Had excellent service and timely considering all that was happening.. The waiting time was estimated to be about two and a half hours and that was just about right. I was able to communicate with other customers which was very enlightening. More

Emergency brake needed repair. Arrived for my appointment at 9 am and Ted Kypreos, my service advisor, was there to greet me. My car was in the shop for about two and a half hours. Arrived for my appointment at 9 am and Ted Kypreos, my service advisor, was there to greet me. My car was in the shop for about two and a half hours. After repairing the emergency brake they proceeded to update the cars software and throughly washed it. I was on my way home before noon. The breakfast/lunch counter was fabulous. Something I didn’t expect. More

My Service Advisor Yasmin Turkanovic was courteous, pleasant, knowledgeable and most of all very professional!!! Thanks for having him and the quality service your organization provides. pleasant, knowledgeable and most of all very professional!!! Thanks for having him and the quality service your organization provides. More

Air bag recall repair took a few hrs repairmen was excellent. Dealership dragged it feet getting the parts took almost a year to get me scheduled because of parts. That part unsatisfied with that can excellent. Dealership dragged it feet getting the parts took almost a year to get me scheduled because of parts. That part unsatisfied with that can you send me a Mercedes emblem to put on back of camper to talk up Mercedes veh . More

My wife felt the car was not cleaned before she took possession of it. I also didn’t receive a call it was ready. I do t remember the name of the individual who was my service advisor possession of it. I also didn’t receive a call it was ready. I do t remember the name of the individual who was my service advisor More

Service All my concerns were addressed and fixed. I was notified when the work was complete as well as having an Email with the cost of service explained. All my concerns were addressed and fixed. I was notified when the work was complete as well as having an Email with the cost of service explained. More

great service. very fast WONDERFUL CAFE, nice treat. Came in with a flat tire. Out n less than 2 hr. Everyone was nice & friendly. I would return when in the area. WONDERFUL CAFE, nice treat. Came in with a flat tire. Out n less than 2 hr. Everyone was nice & friendly. I would return when in the area. More

This review is for MB Orange Park. Wade was my service advisor. He was flawless!! He is always attentive, courteous, personable, detailed, friendly and perfect! advisor. He was flawless!! He is always attentive, courteous, personable, detailed, friendly and perfect! More