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Mercedes-Benz of Jacksonville

Jacksonville, FL

4.8
680 Reviews
Call Dealership (904) 724-1080
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10231 Atlantic Blvd

Jacksonville, FL

32225

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680 Reviews of Mercedes-Benz of Jacksonville

October 14, 2023

Great service for my vehicle and Jarrod is awesome! He kept me informed of the status every step of the way. Much appreciated. More

by Mrs. O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Adams
Report | Print
Oct 16, 2023 -

Mercedes-Benz of Jacksonville responded

Mrs. O, we're delighted to know that Jarrod and our team at Mercedes-Benz and Sprinter of Jacksonville provided you with great service! We appreciate your feedback. Safe travels in your vehicle!

October 11, 2023

Excellence first class services! The work was done in less time than estimated. Was very satisfying 🤓 More

by Lvarsanyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Oct 12, 2023 -

Mercedes-Benz of Jacksonville responded

We're delighted to know that you had a first-class experience at Mercedes-Benz and Sprinter of Jacksonville. Thanks for the positive feedback!

October 10, 2023

The staff was friendly and professional, they kept me informed and provided me with a timely response to my questions. More

by rstephens66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali,Foltz
Report | Print
Oct 11, 2023 -

Mercedes-Benz of Jacksonville responded

We're glad to know our team at Mercedes-Benz and Sprinter of Jacksonville provided you with a professional and friendly service. Thanks for sharing your experience, we appreciate it!

October 09, 2023

I took my car in for several issues. Richard Adams handled my case and he did an amazing job on extended warranty issues, cost information, and ETA of everything every step of the way. I More

by The Blue Bomber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Adams
Report | Print
Oct 10, 2023 -

Mercedes-Benz of Jacksonville responded

We're so glad to know that Richard was able to assist you effectively with your car issues at Mercedes-Benz and Sprinter of Jacksonville. Your feedback is greatly appreciated, and we'll make sure it reaches him!

October 08, 2023

Our assistant Ali was great! Very friendly and helpful. Our service was done without any delays and we were on our way! More

by Luba.cam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Foltz
Report | Print
Oct 09, 2023 -

Mercedes-Benz of Jacksonville responded

We're glad to know that Ali was able to assist you efficiently and friendly at Mercedes-Benz and Sprinter of Jacksonville. Thanks for the positive feedback, we appreciate it! Safe travels ahead!

October 08, 2023

Great service department ! Team members are willing to go the extra mile ! All good ! See you soon ! More

by Mjgibson518
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Tanner
Report | Print
Oct 09, 2023 -

Mercedes-Benz of Jacksonville responded

We're delighted to know you had a great experience with our service department at Mercedes-Benz and Sprinter of Jacksonville. We look forward to seeing you again soon!

October 03, 2023

Great sales and service over an extended period of time (Years). We have purchased and serviced numerous cars from them and will continue to do so. More

by cds216k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hill
Report | Print
Oct 04, 2023 -

Mercedes-Benz of Jacksonville responded

We're delighted to know that you've had consistently great experiences with our sales and service over the years at Mercedes-Benz and Sprinter of Jacksonville. Thank you for your continued support, we look forward to serving you in the future!

October 02, 2023

Wonderful service, quickly getting down to business and fulfilling my service needs without wasting a lot of my time. I was serviced on time on my scheduled appointment time. The car was cleaned and vacuum More

by jec945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hill, Lee McMillan
Report | Print
Oct 03, 2023 -

Mercedes-Benz of Jacksonville responded

We're glad to know that you appreciated our efficient service and attention to detail at Mercedes-Benz and Sprinter of Jacksonville. It's always a priority for us to respect your time, so we're happy this was reflected in your visit. Thanks for the review!

October 02, 2023

$560 to replace battery. Didn’t honor warranty for battery they replaced 2 years ago More

by Pb_pvb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon
Report | Print
Oct 03, 2023 -

Mercedes-Benz of Jacksonville responded

I am so sorry your recent maintenance experience did not go as hoped and that the price was higher than anticipated. Our goal is to deliver a smooth and seamless process as well as top-quality services at a fair cost, and it's very disappointing to learn that we've let you down this time. I would like to assist you with this matter regarding your warranty, would you please reach out to me directly? Thank you, Josh Tanner - Service Manager - (904) 777-5900

September 29, 2023

My experience with Mercedes Benz of Jacksonville was 5 stars! Everyone was very courteous, prompt and efficient! More

by Andi Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Langner
Report | Print
Oct 02, 2023 -

Mercedes-Benz of Jacksonville responded

Andi, we're delighted to know you had a 5-star experience at Mercedes-Benz and Sprinter of Jacksonville! Thanks for recognizing our team's efforts. Safe travels in your new vehicle!

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