Mercedes-Benz of Huntsville

Genna Cecil Excellent Salesperson Genna Cecil provided excellent support. I had very specific requirements on the functionality of the SUV but also the color both inside and out. She Genna Cecil provided excellent support. I had very specific requirements on the functionality of the SUV but also the color both inside and out. She worked diligently to find me the right SUV. Genna listened to my requirements and did not just try to sell me a car that was available. Genna delivered exactly what I was asking for and I would recommend her to anyone looking for a Mercedes. More

Daughter’s first car purchase! Genna is fantastic! It was my daughter’s first car purchase since getting her big girl job in Savannah Georgia. Genna made the process simple and even Genna is fantastic! It was my daughter’s first car purchase since getting her big girl job in Savannah Georgia. Genna made the process simple and even delivered the car to Decatur when my daughter was in town for a wedding. She is a jewel! More

A Man Of His Word After searching around my local area for a new vehicle without any luck a friend of mine told me to check out Mercedes Benz of Huntsville. I couldn't After searching around my local area for a new vehicle without any luck a friend of mine told me to check out Mercedes Benz of Huntsville. I couldn't get the price nor the color with options that I wanted. I reached out to Greg Melbo who said he could get me the exact vehicle that I wanted. When the time came, he did deliver. I was really impressed by his confidence and the capability to get the job done. Great work you are a man of your word. Gregory C. More

Great Experience Our salesperson, Genna, was great. We found and negotiated the deal long distance and showed up to finalize the purchase. Everything was exactly as de Our salesperson, Genna, was great. We found and negotiated the deal long distance and showed up to finalize the purchase. Everything was exactly as described. Plus, the process was easy and quick. I’ve had bad experiences in the past with car salespeople at other dealerships, and this was the opposite. I would definitely work with Genna again. More

Untrusted Dealership This is a formal expression of distress, incompetency and the lack of care and compassion that your dealership has shown during our recent visit to This is a formal expression of distress, incompetency and the lack of care and compassion that your dealership has shown during our recent visit to your location. They are unprofessional, untrusted, will not keep their promises, and it seems every sales person in this dealership not represent Mercedes Benz of Huntsville as the sales manager has shown us. Please try to avoid this dealership as much as you can, and I should have read the reviews over Yelp before even planning to have a business with them. I will try advising my colleagues, friends and my college students to avoid this dealership. w our visit of this dealership (Mercedes Benz of Huntsville) in May 29,2018. I live more than two hours away from this dealership, I was interested in one of their car for my wife, so I contacted them a day before our visit via phone and email and first, I talked to the sales manager (Rick Vaughn), I asked him that I want to take Greg Melbo (sales professional ) who had a positive feedback from customers, but he transferred me over another sales person (Justin Oates)!!! I assumed Greg was unavailable at that time. We have a deal over the phone on the car for $35,500 and Justin agreed on this price and congregated me after he talked to his manger and we set an appoint for next day at 12 pm to come and buy the car. My wife, who was very excited for her new car, and I dropped our kids at the a daycare to drive over two hours to buy the car. We got there at 12:30 pm and we waited there around 2 hours to see the car, they told us the car is not ready yet since they are replacing some parts on the car which is very unacceptable. We saw the car we liked it, when it's the time come to sign the paper they added $2,700 on the top of the agreed price + $850 documentation fee. I told Justin the additional repair cost is not acceptable and he didn't mention it before at all. He said he didn't know about this cost until the last minute. He said instead of I do the repair later they did it for me. It was unbelievable, we agreed on the car price and I didn't ask to replace anything. they try to let customers PAY more without caring about their promises to customer that I have been given before visiting them. You will never face this situation with any dealership in the country, they are immoral in dealing with their customer based on my experience. I asked Justin to let me talk to his manger (Rick), he told that he is in meeting, which is not true unfortunately, he was sitting in his office by himself where I can see him. I was very upset at this time when I tried to walk to him, Justin asked me to wait and he will get manager. Rick (the sales manager) handle the situation unprofessionally by saying "the sales person (Justin) agreed on $35,500 not me"!. If they don't trust their sales professionals how customers can trust them? We waist all day for nothing with them, the people in this dealership didn't keep their promises and they are not trustful. Drove back to our home town without the car but with the worst experience ever. More

EXCELLENT Our experience with Genna was superb. Genna began helping us while we were overseas and made our experience easy and worthwhile. Thank You MB-Huntsvil Our experience with Genna was superb. Genna began helping us while we were overseas and made our experience easy and worthwhile. Thank You MB-Huntsville. More

the best experience i have ever had with a slaesperson Let me start out by saying i have never written a review on a business let alone an employee of a business ever in my 58 years. However the service Let me start out by saying i have never written a review on a business let alone an employee of a business ever in my 58 years. However the service and attention i received from Ms. Genna Cecil impressed me so much that i felt compelled to let everyone know about what a fantastic young saleswoman she is. I connected with Genna as a result of my inquiry regarding a vehicle at the dealership and being from upstate New York all of our business was transacted via text, e-mail and the telephone. Not only did she respond promptly to my inquiry but throughout the whole process she kept me informed every step of the way; even staying in contact with me to answer my questions after hours and while she was away at training. Who does that? Not only was she helpful and informative but you could tell that she truly cared about customer service and her attention to detail showed just how committed to making me happy and comfortable with the process she was. Now you can chalk all of this up to her trying to make the sale and it was all just part of her job. Except for the fact that i was not able to purchase the vehicle i wanted and in fact did not buy a vehicle from her or her dealership at all. You would think that this would be the end of her contact with me right? After all i am about 1,000 miles away and my chances of ever meeting her or doing business with her are slim to none. However yesterday in the mail i received a card from Genna. Not the pre-printed type of card thanking me for my business or my interest in a vehicle they had for sale or a flyer notifying me of the next upcoming sale but a hand written long note from Genna telling me how sorry she was that we could not come to terms and how happy she was to have tried to help me? Who does that? She does. Now from my point of view that makes dealing with her well worth it even if i did not get what i wanted. A car you can buy anywhere but service, commitment and dedication like that is very very hard to find. So if you want that kind of attention, dedication and commitment i would strongly suggest you give this young lady a shout. You will not be disappointed. I know i am not and i did not even buy a car there. More

It was a great experience. After speaking with Cindy in service about my Benz, she suggested that we look around at the newer models. I’ve purchased several cars and I can hones After speaking with Cindy in service about my Benz, she suggested that we look around at the newer models. I’ve purchased several cars and I can honestly say this was one of the best experiences I’ve had. No pressure, No stress. We test driove several cars and asked many questions. Genna was so accommodating. She answered all our questions and really went above and beyond. More

A very kind dealer We got our new car today and Curt helps us a lot.We are not very good at English he tried his best to explain as good as possible.We appreciate very m We got our new car today and Curt helps us a lot.We are not very good at English he tried his best to explain as good as possible.We appreciate very much.If we buy another Mercedes we will sure come back to Mr.Curt.Thank you so much. More

Amazing service from Anthony Berry Anthony Berry was absolutely amazing! He was very patient with me while I test drove many cars and asked 100 questions. He was never pushy or tried to Anthony Berry was absolutely amazing! He was very patient with me while I test drove many cars and asked 100 questions. He was never pushy or tried to rush me. My husband and I went on two different occasions and dealt with Anthony and even kept him after hours. Anthony is by far the best salesman me or my husband have ever dealt with! He definitely goes above and beyond for his customers! We can not say enough good things about him! More