Mercedes-Benz of Huntsville

Bought a new GLE around a year ago. our salesperson was great. Her name is Ann. Nothing but a negative experience since. Issues with wipers and were told that’s just the way they are. Service sept is terri great. Her name is Ann. Nothing but a negative experience since. Issues with wipers and were told that’s just the way they are. Service sept is terrible. Whoever takes calls is rude and no one ever returns calls. We finally got an appt and when we showed up we were told we didn’t have one. After we had confirmed it just a day before. Now we are waiting on parts and they tell us we have no idea when the part will be in. This was our first Mercedes and we were so disappointed. We expected more from a company like Mercedes especially for the money we spent. We will never own another Mercedes or buy anything from this dealership again. More

While shopping for a new car, we stopped at Mercedes of Huntsville and talked to Jessica. She was VERY helpful, answered all our questions, and patiently let us drive and redrive a couple of cars. Stop b Huntsville and talked to Jessica. She was VERY helpful, answered all our questions, and patiently let us drive and redrive a couple of cars. Stop by and visit her! More

I thought the buying experience was good but I felt like I bought a old Chevy. The has a part missing from the center console which the part cost $20 and MofH would not pay for it. The memory setting for th I bought a old Chevy. The has a part missing from the center console which the part cost $20 and MofH would not pay for it. The memory setting for the drivers seat does not work and the satellite radio doesn’t work. I know to buy as is means things may wrong but I bought a Mercedes S Class and not an old Chevy. Also the sales manager didn’t make effort to thank me for my business. Finance Guy was great and Jess gave service but not care. More

My recent car purchase from Dan with assistance from Will, Max, Tim and Genna was wonderful. They had to go out of their way to accommodate my choice of car, timeline and a computer update. It was indee Will, Max, Tim and Genna was wonderful. They had to go out of their way to accommodate my choice of car, timeline and a computer update. It was indeed the BEST. More

Purchased a car from Greg Horton today. Greg made the car buying experience very pleasurable and went above and beyond to take care of us and made sure everything went smoothly. He was extremely knowledgeabl buying experience very pleasurable and went above and beyond to take care of us and made sure everything went smoothly. He was extremely knowledgeable about the car and answered any questions we had. I would definitely recommend Greg and the team at Mercedes Benz of Huntsville. More

Our experience with Greg Horton as our salesman was great! We really appreciated his professionalism, knowledge of the product, and the time he spent helping us to make a decision. We look forward to great! We really appreciated his professionalism, knowledge of the product, and the time he spent helping us to make a decision. We look forward to working with Greg on the future for our sales and service needs! Gloria and Patrick Turner More

Sales representative, Greg Horton exceeded my husband and I expectations. He was courteous, professional, and very informative. He also made our purchasing experience pleasurable and rewarding at the same t I expectations. He was courteous, professional, and very informative. He also made our purchasing experience pleasurable and rewarding at the same time. Ms. Shar'ron Watts-Shepherd More

Purchased a used vehicle from Greg Horton at the dealership last week. Greg was well prepared when I arrived and took very well care for me. Greg was very friendly, very knowledgeable and always gav dealership last week. Greg was well prepared when I arrived and took very well care for me. Greg was very friendly, very knowledgeable and always gave me full attention. I purchase a new or used vehicle every 2-3 years and have visited many dealerships over the years. The experience with Greg was one of the best experiences I ever had. Even after I purchased the vehicle Greg followed up with the previous owner a few days later and made sure I received the 2nd key to the car. Can only recommend the dealership to others. More

My experience at Mercedes-Benz of Huntsville was HORRIBLE. I went in to get my tires balanced and rotated; however, it was not done correctly. Traveling to my parents' home (3 hours away) with my 9 HORRIBLE. I went in to get my tires balanced and rotated; however, it was not done correctly. Traveling to my parents' home (3 hours away) with my 9 year old son on Christmas Eve was the worst driving experience I have ever had in my life. My vehicle was shaking erratically the entire ride. If the service department was not equipped to accurately perform the service, then they should not have attempted to work on my vehicle. They put my life and my son's life in danger with their negligence. What made things worse was the arrogance from the service manager (George Burton) and the general manager (Scott Moskow). The general manager had the audacity to speak on a clerical error made by the company who properly did their job and fixed Mercedes-Benz of Huntsville's mistake. The other company did a great job and was much cheaper. He should have spoken to his employees about their poor decision-making and quality of work. I will not be doing business at this location again. More

My experience with purchasing a car from Genna Cecil has been unmatched. She makes the car buying process so comfortable and seamless. She worked with me the entire time and accommodated me throughout the p been unmatched. She makes the car buying process so comfortable and seamless. She worked with me the entire time and accommodated me throughout the process. Mercedes Benz of Huntsville and Genna Cecil have made me a life long costumer and i look Forward to doing business with them next time I’m in the market for purchasing a vehicle! More