Mercedes-Benz of Hagerstown

According to the popular belief, Mercedez Benz will charge you an arm and a leg for whatever service they provide to you. For me, my overall experience with the Hagerstown location has made this belief charge you an arm and a leg for whatever service they provide to you. For me, my overall experience with the Hagerstown location has made this belief a myth. Not only are your charges reasonable, Marty Gillions, has taken attention given to the customer to the next level; to put it bluntly, he is extra friendly. Oh! lest I forget, the loaner service is a good business strategy; never do away with it. More

Thank you for finding the real problem on short notice with our C280. Adam was great at determining that the problem did not appear to be what another out of state dealership said it was and had us back with our C280. Adam was great at determining that the problem did not appear to be what another out of state dealership said it was and had us back on the road in a few hours. Thanks again Adam!! More

Barry London gets an A+, when its time to trade this MB for a newer one, I will go see Barry a true gentleman and a real pleasure to work with!!! I traded my 2003 C240 Sport Wagon for a later model 2005 C for a newer one, I will go see Barry a true gentleman and a real pleasure to work with!!! I traded my 2003 C240 Sport Wagon for a later model 2005 C240 Sport Wagon. When it is tme to trade up or buy new, I'll go see Barry! Peter Dula More

I have never received such friendly and efficient service from a car dealer. From purchase on the experience has been first class. The sales and service staff are friendly, greet you by name, explain clearl from a car dealer. From purchase on the experience has been first class. The sales and service staff are friendly, greet you by name, explain clearly what is involved in the service, how long it is likely to take and frequently, upon request in advance, are able to provide a complimentary loaner while my car is in for service. I recommend this dealership very highly! More

I love all the features the service dept. has to offer. I love the email communication in regards to a breakdown of what is needed and/or to be done at a service. visit. Everyone is so friendly & super easy love the email communication in regards to a breakdown of what is needed and/or to be done at a service. visit. Everyone is so friendly & super easy to deal with. Thanks! Will def. continue my getting service for my vehicle there. More

I have had my eye on a Mercedes Benz for three years and with the help of Barry London I can now check this one off my bucket list! I was looking for a C Class but.. Barry's knowledge of the E Class made me with the help of Barry London I can now check this one off my bucket list! I was looking for a C Class but.. Barry's knowledge of the E Class made me a believer when that wasn’t my intention. I appreciate the time you took to show me how my new car works...because you knew I was going to read the manual! Thanks again Barry for helping us to get a safe car for our family. I love MY car! Blessings. More

Bravo to all those I deal with at Mercedes Benz of Hagerstown. There is no where else I would even think about going to since being a loyal customer for almost 20 years. I salute Alex, who is the firs Hagerstown. There is no where else I would even think about going to since being a loyal customer for almost 20 years. I salute Alex, who is the first person that greets you in the service lane and addresses all your concerns and problems and gives a quick response to any questions, an estimate of repairs and who is my liason with all the ongoing repairs being performed. Marty Gillions has my upmost respect as the service manager who oversees the entire service area and is always a visible, on-hands manager who is so friendly and caring. And what can I say about Linda and Rita? They are the best and I love them! They are always so upbeat and happy and it makes you feel good about handing over your money to them!!!! Knowing that Tom and Harry and all the other mechanics in the shop are taking such care with your vehicle makes me feel very comfortable about the whole service experience. To all the others not mentioned here, I do appreciate your smiling, friendly faces and it is always a pleasure doing business with MB of Hagerstown. Thank you all....Debra J More

Wes Whetstone was very helpful with the purchase of our new C-Class Mercedes Benz. He wasn't pushy or in your face with his sales approach like many other dealers can be. At the end of the day, this was new C-Class Mercedes Benz. He wasn't pushy or in your face with his sales approach like many other dealers can be. At the end of the day, this was the best purchasing experience of our lives. Wes was particularly helpful in explaining the Mercedes Benz perks and product. He was also very patient in answering all of our questions. Thank you Wes for the awesome purchasing experience! More

We have now purchased 5 vehicles from this dealership. The number one reason we keep coming back is Marty Gillions, head of service and parts. His professionalism, candor, personality, and trustworthiness The number one reason we keep coming back is Marty Gillions, head of service and parts. His professionalism, candor, personality, and trustworthiness are the greatest asset that this dealership possesses. We have owned brands other than Mercedes. However, the service we are given at this dealership outweighs buying somewhere else. Our experience this time at the dealership included several other key players. Alex Folz, from service was key in my latest purchase of an E320 Bluetec. After listening to my needs, he suggested I check out this car and it truly is a great fit for my lifestyle. Richard Paden was our salesperson and did an outstanding job of checking in with us from the point we had mentioned wanting to purcahse a new vehicle. While keeping in touch, he was never overbearing but always let us know he was available if we needed assistance. Robert Buchanan, who is new to the dealership as the finance manager, completed our experience. He was very upfront and honest with us throughout the process. Rob showed us various scenarios to assist us in getting to a place that we were comfortable and happy with our purchases. He was very easy going and made us feel at ease. A stellar addition to the team. Lastly, Linda Clark gets a shout out for her consistent telephone professionalism. She speaks succinctly on the phone and has a wonderful demeanor. I always enjoy hearing her voice on the other end. Overall, I highly reccommend this dealership to anyone interested in purchasing a vehicle. The employees we have come in contact with over the 10 years we have been coming here are all professional and exhibit a true desire to help you acheive your goal in a car purchase. More