Mercedes-Benz of Hagerstown

Having just retired, my wife and I decided to upgrade our transportation and subsequently settled upon the Mercedes R350. In our search we arrived at a point of having to decide between 3 vehicles: Cadillac transportation and subsequently settled upon the Mercedes R350. In our search we arrived at a point of having to decide between 3 vehicles: Cadillac SRX, Toyota Sienna LE, Honda Odyssey Touring Elite. Early on, we ruled out the Cadillac feeling it did not measure up due to excessive road noise, stiffness of ride, and minimal storage space; the Toyota Sienna LE was a strong contender as was the Honda Odyssey. We had finally decided on the Honda, actually placing a deposit upon a vehicle. A day or two later on spontaneous impulse as I was driving by the Mercedes Dealership, I stopped to look at their collection of SUV's. The R350 was listed as a competitor with the Honda Odyssey Touring Elite. At that point, I spotted a couple of different models SUV but decided not to engage a sales representative prior to conducting computer research. In comparison, the two vehicles were close enough to meeting our needs and desires I was prompted to return to the dealership for a test drive. That's when I met Mike Lavrenchik, the dealer's sales consultant. I found Mike to be a true professional and genuine 'consultant.' There was never any 'hard-sell' techniques, to which I do not respond positively. Mike offered genuine, honest, and factual information that was useful in making a genuine comparison. Mike went above and beyond with his attention to details about which I would otherwise not have known to ask. The test drive took me through terrain sufficient to bring out the quality of the features of the R350. Purchasing a vehicle in today's market and economy entails making a major investment. As such, my wife and I look for a dealership that offers a strong platform upon which a meaningful relationship can be established and maintained. It became apparent from the first hand-shake, Mike Lavrenchik and the Mercedese Benz Dealership he represented maintained the same attitude and commitment to the values that my wife and I look for when establishing a customer relationship. In addition, the sales manager, Rob, also went above and beyond in working out the financial details in order to assist us remaining within our necessary financial perameters. Finally, upon selecting our specific vehicle configuration (external/internal color scheme, etc.), it was discovered there were only two vehicles on the eastern seaboard meeting our desired criteria. With Mike and Rob…no problem; they had the vehcle located and on its way within 2-days. When we picked up the vehicle, again Mike went above and beyond in walking my wife through all the details of drivability. The Mercedes R350 emerged as a superior vehicle… Mike & Rob emerged as genuine professionals essential for any dealership committed to excellence in service through honest and caring concern in their customer relationships. More

My first impression of the dealership is as a result of the timely manner in which I was contacted (by Mr. Wes Whetstone). I had 'clicked' on a key that somehow showed up when I was looking for a preowned the timely manner in which I was contacted (by Mr. Wes Whetstone). I had 'clicked' on a key that somehow showed up when I was looking for a preowned Acura TL under "More cars like this one". A photo of the car I now own popped up and I was interested in getting more information so I left the basics on myself in order to have someone contact me. Ironically, having had a doctor's appointment the next morning, I came into work to find a message from "someone at a Mercedez-Benz dealership but they didn't catch the first name" so when I checked my email at lunch, it all made sense. Wes was following up by phone as his email stated he would. I just hadn't gotten/read the email until after the fact! At any rate, we spoke, we emailed and I loved the car he was telling me about. Mind you, I'd already done my research to know that this was a vehicle that wasn't common! I drove to Hagerstown on a Wednesday evening arriving about 20 minutes before the dealership closes (I live in Rockville and the dealership is about an hour from me). Even though I'd communicated with Wes prior to driving up, I wasn't going to be surprised if they'd given up on me! Not so! The car was actually displayed directly in front of the showroom (of course) and Wes welcomed me warmly. We drove the Acura TL Type S and I was as much in love with it driving it as I had a gut feeling I would be! I expressed my desire to bring my father up on Saturday so he'd be able to see what he was helping me with. Wes was very honest and said that there was a couple in PA that was very interested in the car and as much as he knew I wanted the car and he wanted me to have it, he couldn't guarantee that it would be there. That was fair I said and went ahead and charged a couple thousand dollars in order to buy the car on Saturday! To make a long story short, I arranged for pick-up/delivery of the car on Saturday. Wes assured me that all would be done and ready. Saturday went perfectly and lo and behold, apparently there were 2 or more couples/families that had come all the way to the dealership to buy the car! Needless to say, I was able to breathe a sigh of relief and thanked Wes for being so straight-forward without being pushy, overbearing or anything else that many sales people tend to be. Overall, my rating of the experience at the dealership and with Wes and the staff is a 5 for the experience I described above! More

We'd been going to this dealership for service on our previous MB vehicles, but had not previously bought from them. We had looked at various vehicles from time to time, but didn't buy because the curren previous MB vehicles, but had not previously bought from them. We had looked at various vehicles from time to time, but didn't buy because the current ones were still under 100K miles and were doing fine, but we asked them to let us know if they had any used or loaner vehicles coming up. When one of our existing vehicles hit 99,978 miles, we needed to look quickly and find something similar -- alas, Mercedes no longer makes a C-class wagon -- but they did have a GLK crossover SUV that was similar in size. Not only did they remember we were looking for something, but they remembered to let us know in advance that February was the month when their service loaners went on sale. They did a super job of notifying us when loaner vehicles were coming up for sale -- both paper mail and phone call -- and gave us a great price for our trade-in (much more than we had expected). The transaction was smooth and easy -- the salesperson we were working with even came in on his day off to make sure we got the deal we were promised. Recommended -- they have probably the best Mercedes service dept in the DC area, bar none. Well worth the 45 minute drive. More

Adam and Alex are always very helpful. Adam was able to keep my informed of the status of my repairs through email and was even able to send me a pdf file of the work that was requested. I thought that wa keep my informed of the status of my repairs through email and was even able to send me a pdf file of the work that was requested. I thought that was very customer focused. He also was able to contact me by my cell. More

The caliber of service was great. They were efficient and finished the job in the amount of time and for the price I was quoted when I made the appointment. There was an incorrect price on the bill and and finished the job in the amount of time and for the price I was quoted when I made the appointment. There was an incorrect price on the bill and Mr. Folz made sure it was corrected promptly. I would recommend this dealership to anyone for both sales and service! More

Great, no pressure sales experience. Salesman was informative, always friendly and helpful! I would recommend him and the dealership wholeheartedly! Justin is the manager and has been very helpful a informative, always friendly and helpful! I would recommend him and the dealership wholeheartedly! Justin is the manager and has been very helpful at negotiating a very good price with minimum of hassle. More

My car would not start and was 100 miles away from the dealership. They were great in getting my car back to Hagerstown, and gave me a vehicle to use! This was a problem that was dropped in their lap an dealership. They were great in getting my car back to Hagerstown, and gave me a vehicle to use! This was a problem that was dropped in their lap and they handled it without a hitch. I am very grateful to deal with Marty and his team! More

Barry London, sales consultant, did an excellent job selling himself, the Mercedes company, the Hagerstown dealership, and the product. He was very pleasant to work with, courteous, helpful in every wa selling himself, the Mercedes company, the Hagerstown dealership, and the product. He was very pleasant to work with, courteous, helpful in every way, but especially in explaining the features of the cars we looked at. I highly recommend him and this dealership. More

Wes was very helpful in my purchase of a certified pre-owned C-Class. The car was exactly what I was looking for;a perfect balance of sports and luxury. I even spotted a couple of scratches on the car pre-owned C-Class. The car was exactly what I was looking for;a perfect balance of sports and luxury. I even spotted a couple of scratches on the car and he asked me to come in next week so his detailer can take care of it. I was very happy with the service and I highly recommend this to other people. More

To Whom It May Concern: Our 20 year old daughter, our baby of 7 children, is a 2'nd year student honor student at Mt. St. Mary's University in Emmitsburg, MD. Kara, beyond being a tremendous student is a baby of 7 children, is a 2'nd year student honor student at Mt. St. Mary's University in Emmitsburg, MD. Kara, beyond being a tremendous student is an exceptional young woman and mature beyond her years. As such, and in wanting to provide the safesty vehicle that I own for her useage while at school I have provided my 2000 E-300 Mercedes-Benz. The vehicle has always been well maintained by a shop that I trusted for regular service and top to bottom check prior to Kara taking the vehicle to school in late August. Hopefully through coincidence of bad timing and not oversight the vehicle broke down while Kara was on the road near school while heading to Washington, DC to attend a literature/writers seminar. To compound this burden that was placed on Kara exclusively, my wife and I were on vacation in Aruba at the time and communicated via skype. Her search for local repair facility led us to Mercedes-Benz of Haggerstown based not just on proximity to Kara's school but through customer rating of your service facility. Kara arranged a service appointment with Kristin Golabek from your service department and coordinated a time to have her vehicle towed by AAA to your shop. I was contacted by Kristin via e-mail so that I was in the loop. Kristin was most understanding of our travel predicament and the need to be kept abreast of the nature of repairs. I was then referred by Kristin to service adviser, Adam Himmelwright. Both of these employees provided up to the minute information on the nature of our vehicle's service requirements. I quickly developed confidence and trust in Mercedes-Benz of Hagerstown through these two individuals. The majority of my contact was with Mr. Himmelwright and highly commend his professionalism. Safety issues with the vehicle were brought to my attention beyond just the cause of engine failure while Kara was driving the vehicle. Everything was repaired in this regard. The repair took an extended time to repair through difficulties encountered in removing transmission casing bolts due to excessive corrosiveness on the undercarrriage and delay in obtaining parts. As such the E-300 was in in your shop for over a week and a loner/replacement or rental was not provided or suggested. I was not overly concerned that our student did not have access to a replacement vehicle, other than for emergency situation that fortunately never arose, but it might be something I would inquire about in the future if extended time was required for repairs. I am thoroughly satisfied with the quality of service we received at Mercedes-Benz of Hagerstown and have instructed Kara to return to your facility for all normally scheduled service for the vehicle while she attends Mt. St. Mary's. Thank you very much. Kerry Fraser cell: 609-472-3092 More