Mercedes-Benz of Hagerstown

Michael Lavrenchik gave us the initial introduction to GLK, he demonstrated with great expertise and knowledge, and he answered all of our questions. The demonstration ride was a great experience; the GL GLK, he demonstrated with great expertise and knowledge, and he answered all of our questions. The demonstration ride was a great experience; the GLK’s ride was very smooth in comparison to our ML320 and the instrumentation on the GLK is friendlier. We negotiated with Barry London in Michael’s absence, we found Barry London equally as knowledgeable, Barry gave us various scenarios on financing the vehicle, we came in to an agreement and we purchased the GLK. More

Service Staff & Management continue to do their best to support the Brand and keep Customers Happy. It is this type of Committment that will continue to make Mercedes Customers proud Owners. To me, the to support the Brand and keep Customers Happy. It is this type of Committment that will continue to make Mercedes Customers proud Owners. To me, the type of service I receive from Hagerstown Mercedes is a test and proof of Mercedes Loyalty. I am not the only Mercedes Owner in the Family. My In-Laws drive the same Brand. Pierre Ayite Adjangba (Proud Owner R350) More

I have had my car serviced three times by this dealership. First, I had a radiator hose problem and they fixed it. I got the bill and I was very displeased. I told them and they called me back dealership. First, I had a radiator hose problem and they fixed it. I got the bill and I was very displeased. I told them and they called me back and made it right. Second a wheel bearing, tie rod end and alignment and some other work which they did great and gave me a discount because of the first visit issue. Thirdly, I called on a Thursday afternoon for an Oil and Filter Change and a Transmission fluid and filter change, I dropped the car off on Friday morning and they came and got me at 10:00 AM when it was done the same morning. They also gave me a great loaner when they repaired the wheel bearing and I ended up having the car over the weekend. They are also open till eight o'clock in the evening to pick up your car, which helps in this hectic world we live in. More

According to the popular belief, Mercedez Benz will charge you an arm and a leg for whatever service they provide to you. For me, my overall experience with the Hagerstown location has made this belief charge you an arm and a leg for whatever service they provide to you. For me, my overall experience with the Hagerstown location has made this belief a myth. Not only are your charges reasonable, Marty Gillions, has taken attention given to the customer to the next level; to put it bluntly, he is extra friendly. Oh! lest I forget, the loaner service is a good business strategy; never do away with it. More

Thank you for finding the real problem on short notice with our C280. Adam was great at determining that the problem did not appear to be what another out of state dealership said it was and had us back with our C280. Adam was great at determining that the problem did not appear to be what another out of state dealership said it was and had us back on the road in a few hours. Thanks again Adam!! More

Barry London gets an A+, when its time to trade this MB for a newer one, I will go see Barry a true gentleman and a real pleasure to work with!!! I traded my 2003 C240 Sport Wagon for a later model 2005 C for a newer one, I will go see Barry a true gentleman and a real pleasure to work with!!! I traded my 2003 C240 Sport Wagon for a later model 2005 C240 Sport Wagon. When it is tme to trade up or buy new, I'll go see Barry! Peter Dula More

I have never received such friendly and efficient service from a car dealer. From purchase on the experience has been first class. The sales and service staff are friendly, greet you by name, explain clearl from a car dealer. From purchase on the experience has been first class. The sales and service staff are friendly, greet you by name, explain clearly what is involved in the service, how long it is likely to take and frequently, upon request in advance, are able to provide a complimentary loaner while my car is in for service. I recommend this dealership very highly! More

I have had my eye on a Mercedes Benz for three years and with the help of Barry London I can now check this one off my bucket list! I was looking for a C Class but.. Barry's knowledge of the E Class made me with the help of Barry London I can now check this one off my bucket list! I was looking for a C Class but.. Barry's knowledge of the E Class made me a believer when that wasn’t my intention. I appreciate the time you took to show me how my new car works...because you knew I was going to read the manual! Thanks again Barry for helping us to get a safe car for our family. I love MY car! Blessings. More

I love all the features the service dept. has to offer. I love the email communication in regards to a breakdown of what is needed and/or to be done at a service. visit. Everyone is so friendly & super easy love the email communication in regards to a breakdown of what is needed and/or to be done at a service. visit. Everyone is so friendly & super easy to deal with. Thanks! Will def. continue my getting service for my vehicle there. More