Mercedes-Benz of Hagerstown

I would recommend Wes Whetstone, the sale person that I worked with. He treats his customers like family. The staff at the dealership provides exemplary service and hospitality. The ambiance is welcoming a worked with. He treats his customers like family. The staff at the dealership provides exemplary service and hospitality. The ambiance is welcoming and rich. I felt very wanted dealing with the staff. I think I have said enough about Mercedes-Benz of Hagerstown. I recommend that you all visit them to experience the feeling. Barvo to the team! More

I have been looking off and on for a good clean low milage used Mercedes for a couple of years. M-B of Hagarstown and Mike Lavrenchik delivered! I also want to commend Robert Buchannon, Steve, Rita, milage used Mercedes for a couple of years. M-B of Hagarstown and Mike Lavrenchik delivered! I also want to commend Robert Buchannon, Steve, Rita, and Alex for their high level of expertise and courtesy. More

We took awhile making up our minds as to whether we were going to purchase this vehicle or not. We were away on vacation, etc. Our sales associate, Andre' was great at keeping in touch with us, in a non-i going to purchase this vehicle or not. We were away on vacation, etc. Our sales associate, Andre' was great at keeping in touch with us, in a non-invasive, no pressure way. He kept us interested and gave us all the information we needed, always in a very timely manner, even on his days off. When it came down to the deal, Andre' and Rob worked with us and accommodated our needs. We drove away with a great vehicle and we felt like we got a great deal, and we know we had great service. It really is an awesome place to do business. This was our second purchase from them, the service department is impeccable as well. More

I would highly recommend MB of Hagerstown and Wes Whetsone. Wes was very professional, friendly and not pushy in anyway. He made our first MB purchase hassle free and enjoyable. We feel that they ga Whetsone. Wes was very professional, friendly and not pushy in anyway. He made our first MB purchase hassle free and enjoyable. We feel that they gave us an excellent deal and they stood behind there word. This was far the best car buying experience we have ever had and thanks to Wes for that. Wes took his time and went over every feature of the car. Wes also made a follow up call the following day to make sure we were completely satisfied and even talked us through programing our garage door opener. Thank you Wes and MB of Hagerstown. Susie and Chuck from WV. More

Salesman worked with us to get us the deal we wanted. Excellent customer service! I will continue to use the dealership and would highly recommend Mercedes-Benz of Hagerstown to my friends and family. Excellent customer service! I will continue to use the dealership and would highly recommend Mercedes-Benz of Hagerstown to my friends and family. More

I called in from SC on a used ML 320 not knowing what to expect as far as customer service and the salesman opinion of the car. Micheal went out of his way to pick me up from the airport and made sure the c expect as far as customer service and the salesman opinion of the car. Micheal went out of his way to pick me up from the airport and made sure the car was in the perfect condition before I arrived. He was very knowledgeable with the Mercedes product and made the sale go smoothly. I would recommend talking to Micheal if you looking for a Mercedes... More

Very responsive to all my communication. Wes took great care of me and the car I needed. I highly recommend the team at MB in Hagerstown. care of me and the car I needed. I highly recommend the team at MB in Hagerstown. More

Outstanding experience. Steve Ames is an engaging, professional, and courtious sales proefessional. I had called ahead to make sure the car was available since I hand a 2 hour drive. When I arrived professional, and courtious sales proefessional. I had called ahead to make sure the car was available since I hand a 2 hour drive. When I arrived the car was sitting out front ready to go. It is evedient that customer service is at the fore front a this dealership. Once I made the decision to purchase Rob Buchanan quickly got the paperwork ready. The car was detailed an in an hour I was on my way. I highly recommend this dealership. More

After researching for weeks online I came across an amazing Presidents Day deal on a Sunday evening. Although Mercedes-Benz of Hagerstown is not open on Sundays I received an email and a phone call fro amazing Presidents Day deal on a Sunday evening. Although Mercedes-Benz of Hagerstown is not open on Sundays I received an email and a phone call from the sales manager Robert that night as I requested. Upon arrival Wes met my wife and I with courtesy and respect. He was a complete professional during our entire experience. After the test drive with out being prompted Wes stepped away and gave my wife and I time to discuss the the vehicle. We highly recommend Wes and Mercedes-Benz of Hagerstown, we will be back. More

I would recommend this dealership and highly recommend Wes Whetstone if you want a no hassle/great customer service experience. I bought a new Mercedes today and the deal was done is less than 15 minutes Wes Whetstone if you want a no hassle/great customer service experience. I bought a new Mercedes today and the deal was done is less than 15 minutes. Wes took the time to explain all of the options to me (which took more time than the actual paperwork for the final sale). He did not have to do that as he had another client waiting for his assistance. I have over two hundred clients and client statisfaction is key to my business. I understand how satisfying people and trying to close a deal works. Wes gets it. It is not always easy and it actually takes highly skilled relationship experts to make it happen. Wes and the other associates at this dealership are top notch in my book. It's apparent that customer satisfaction is number one with thier firm versus other dealerships that push sales versus satisfaction. If you want customer service, a great laid back buying experience, and guys that don't fit the sterotypical "used or new" car salesman profile, go to Hagerstown Mercedes Benz. You will not be disappointed and have a great buying experience. Kent Grove More