Mercedes-Benz of Hagerstown

I worked with Barry on leasing my first car which happened to be a Mercedes. Barry was extremely professional, personable and an overall joy to work with. He answers all of my questions, explained th happened to be a Mercedes. Barry was extremely professional, personable and an overall joy to work with. He answers all of my questions, explained the process in depth and got me an incredible deal on my lease. I was extremely satisfied with the overall experience and will continue to be a repeat customer throughout the years. Thanks a million! More

My first Mercedes Benz, purchased thru what I believe is the best dealer I’ve ever dealt with. Everything went very smoothly, from the order process to the delivery. Anton was very courteous and knowledge the best dealer I’ve ever dealt with. Everything went very smoothly, from the order process to the delivery. Anton was very courteous and knowledgeable about all the questions I asked, and Rob went thru the paper work with ease. I look forward to dealing with Mercedes Benz of Hagerstown in the future. More

Exceptional quality of detail by Wes. Provided assistance way above expectations. Dealership is indictative of Mercedes Benz quality in Germany. Maintenance support of my prior Mercedes has been outstanding. way above expectations. Dealership is indictative of Mercedes Benz quality in Germany. Maintenance support of my prior Mercedes has been outstanding. They provide a loaner to the house and return. Alex is always cooperative in scheduing and in his personal assistance. I have owned Mercedes in Germany and this dealer is as good or better than any service received there. More

Best buying experience of any new car I have purchased...highly recommend this team and dealer! Their customer service and product knowledge is superior to most dealerships I have dealt with. purchased...highly recommend this team and dealer! Their customer service and product knowledge is superior to most dealerships I have dealt with. More

Not only did MB of Hagerstown take me in on a busy Friday, but they took the time to really examine my issue on a 21-year-old 300 SD. Tom Mummert, the shop foreman, took it under his wing and engineer Friday, but they took the time to really examine my issue on a 21-year-old 300 SD. Tom Mummert, the shop foreman, took it under his wing and engineered a clever auxiliary crankcase vent system that would catch the oil blowing out due to high engine wear/extreme blow-by. On the ride back to Chicago, I thanked my lucky stars I was able to go to MB of Hagerstown, because other dealers had their hands on the car before and all they could do was console me because there was no fix - by the book. But the modified system captured the oil that before had covered the underside of the car, and with the engine crankcase pressure lower, it used less oil. Nothing lasts forever, and my car has 253,000 miles on it, but at least I will get all the last miles out of this. I would highly recommend MB of Hagerstown and Tom in particular (and let's not forget Alex, the service advisor who got me in the door). If you ever have a challenging quirk or seemingly insurmountable problem, give this team a chance and you may be thrilled as I am. More

You can't have an easier or more pleasant buying experience , will be back for another car. Thanks Rob, Barry, and Austin !!!!!!!! It's great buying at a no pressure dealership. Thanks again. experience , will be back for another car. Thanks Rob, Barry, and Austin !!!!!!!! It's great buying at a no pressure dealership. Thanks again. More

Great group of professionals easy to deal with and bend over backwards to make the overall experience a great experience! Have and will continue to recommend this dealership to all. over backwards to make the overall experience a great experience! Have and will continue to recommend this dealership to all. More

I would like to make the first review right. I was a little premature on my first review as I had an issue with the vehicle I recently purchased. The stereo did not work and I did not give the dealer a little premature on my first review as I had an issue with the vehicle I recently purchased. The stereo did not work and I did not give the dealer ample time to reply. The issue has been resolved and I could not be happier. Barry London went the extra mile to assure that I was satisfied. The entire buying experience at the dealership was above and beyond. They can be assured that in the future I will again do business with them and already gave reccomendations to friends and family. I feel that there are so many other business that could benefit from the customer service provided by Mercedes of Hagerstown, it's what it is all about the customer. Thank you so much again for the opportunity to do business with such a professional, friendly, over the top business. More

Never had a car deal that was so smooth. Very professional and friendly. Very knowledgeable and compotent. Our first MB and not our last. Great! professional and friendly. Very knowledgeable and compotent. Our first MB and not our last. Great! More

The overall experience was excellent the day I purchased my used Ford Mustang GT. I was so excited to come home and give an excellent review to Barry London and the staff. Which, indeed it was truly the f my used Ford Mustang GT. I was so excited to come home and give an excellent review to Barry London and the staff. Which, indeed it was truly the first time I bought a car and it didn't wear me out with the waiting, pacing, haggling. However, it was short lived when I got home and went to put a cd in and the cd player and satellite radio did not work. Called back to Barry, who said he would check into it but because it was no longer under warranty doubted they could do anything. Shame on me for not checking but shame on Mercedes for not checking. Called Ford I will have to dish out about $800.00 to replace. Barry said he would call back. He must have forgotten my number. Guess it doesn't matter since I didn't buy a MB. I would recommend MB of Hagerstown to buy a new vehicle or a used Mercedes, but would recommend that you go over the vehicle with a fine tooth comb before you drive off the lot with it, because they won't. More