Mercedes Benz of Fort Mitchell

Purchased a Sprinter van and they were excellent. I'm not local, but Bennie was great at helping us with the process, and even though we ended up in a pretty non-standard situation (shipped the van I'm not local, but Bennie was great at helping us with the process, and even though we ended up in a pretty non-standard situation (shipped the van to Montana, and had some issues with the transporter post-sale), they went above and beyond to make sure everything was right. We're now enjoying our van and would definitely recommend working with them on any vehicle purchase! More

SERVICE AFTER THE SALE,FORGET ABOUT IT! Purchased a new 24 CLE 450 from above,had approx $2,700. Of dealer installed items added,PPF and window tint.Then had delivered to our residence in Purchased a new 24 CLE 450 from above,had approx $2,700. Of dealer installed items added,PPF and window tint.Then had delivered to our residence in Fla.also at my expense. Generally speaking enjoying the new model. Upon delivery from approx a thousand miles away the PPF was applied over foreign materials,even a paint touch up and what appears to be residue of adhesive under rear Window for tint.Overall totally unacceptable Dealer add ons.Approx a week ago shared Several flawed pics with,Sales Nick Taylor,Director of Finance Todd Morgan,Gen Mgr Don Paparella ,to no avail.As of this review No E mail,no letter,no phone call,no text,with resolution,no apologizes for having car leave dealership in that condition,no financial adjustment for me to correct locally.In conclusion where would we all be if Amazon ran the same business model? No service after the out of town sale.Potential Buyers Be Aware.My new car experience with above extremely flawed. More

Please see Alec Driscoll, great personality, stellar customer service skills! Alec was very patient with me as I was shopping online for my vehicle. He had the vehicle trucked from Louisville to FT. Mi customer service skills! Alec was very patient with me as I was shopping online for my vehicle. He had the vehicle trucked from Louisville to FT. Mitchell. The car was clean and shinny. He came in on his son's birthday to ensure that everything was taken care of( now that's service)! Noah was also helpful with the tech details. Kudos 👏🏾 Alec, Eboni 2.0 and I really appreciate you and your dedication to your job and customers! More

Mercedes Benz of Fort Mitchell recognized the increasing interest in Sprinter Vans. And they have two consultants that know tons about Sprinters and converting them to a camper van. Both Bennie Barcroft a interest in Sprinter Vans. And they have two consultants that know tons about Sprinters and converting them to a camper van. Both Bennie Barcroft and Dan Tilley have tons of knowledge about Sprinter and how to make it the camper van of your dreams. They were great to work with and made the buying process easy! More

Bought our second car from MBFM and it’s as easy as ever. Fernando was patient and helped us find the perfect fit even though we changed our minds more than once. Appreciate their entire staff taking great c Fernando was patient and helped us find the perfect fit even though we changed our minds more than once. Appreciate their entire staff taking great care of us and making us feel valued from start to finish. More

I picked up my 2024 Mercedes S500 today. It is Beautiful! My Salesman is Anthony Cook and he has been attentive and responsive from the beginning. Today my orientation was given by Noah Ly It is Beautiful! My Salesman is Anthony Cook and he has been attentive and responsive from the beginning. Today my orientation was given by Noah Lykins. Noah was patient, courteous and helpful. It is a lot of information to try and retain. The problem is me entirely. I could not ask for a nicer young man. Noah will see me again for my remedial course I am sure. I am also sure he will show the same patience and kindness as he did today. The Sales process was also efficient and thorough. Thank you to the Mercedes dealership in Fort Mitchell ,KY. Jerry Shroat More

We recently paid $70,000 cash for a new Sprinter Van. We have documentation of dealer agreeing to pay for the Van license plate. We made numerous attempts to resolve this situation. We have contacted Co We have documentation of dealer agreeing to pay for the Van license plate. We made numerous attempts to resolve this situation. We have contacted Cody, the Sales Manager and have called to speak to the General Manager. Left a message with the General Manager and are still waiting for a call back after more than a week. Apparently, dealer does not hold up to promises made on contract documents. I do not recommend this dealership. More

When my back was against the wall Cody stepped up to the plate and pulled me out of a sticky situation. I will put my trust in the sales and service department... they are to notch people and have a custom plate and pulled me out of a sticky situation. I will put my trust in the sales and service department... they are to notch people and have a customer for life. More

Cody Ripato was very helpful and professional it was pleasure working with him .Cody and Dan have great knowledge of vehicle and purchasing was easy and smoth they made sure that any changes were includ pleasure working with him .Cody and Dan have great knowledge of vehicle and purchasing was easy and smoth they made sure that any changes were included in the price to make my decision easy with no pressure. More

Bennie was fantastic! !! This guy went above and beyond for me. #1 in my book! !! This guy went above and beyond for me. #1 in my book! More