Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes Benz of Fort Mitchell
Fort Mitchell, KY
319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 319 reviews
February 14, 2017
Love this dealership and Mike Griese who helped me I purchased a vehicle and so glad I went there. Mike Griese was so helpful and will highly recommend was a easy process and the loan dept. was great I purchased a vehicle and so glad I went there. Mike Griese was so helpful and will highly recommend was a easy process and the loan dept. was great too. I have sent 4 more people to them More
by December11
Employees Worked With
MICHAEL GRIESE
February 13, 2017
Excellent Ken Campbell was very helpful and I believe went above and beyond to find me the car that I wanted. Now I am driving my 1st benz as well as my 1st big Ken Campbell was very helpful and I believe went above and beyond to find me the car that I wanted. Now I am driving my 1st benz as well as my 1st big purchase More
by CBaker16
Employees Worked With
KENNETH CAMPBELL
February 03, 2017
Worst Customer Service Ever I have owned many MB over the years, and have dealt with several MB dealerships, and without question, this is the worst MB dealership! I bought a ve I have owned many MB over the years, and have dealt with several MB dealerships, and without question, this is the worst MB dealership! I bought a very expensive late model G63 online from this dealership. The sales person Jordan Moore was initially very responsive; however, once they received payment, it went downhill. I was not informed regarding the delivery of my vehicle, and it took several weeks to receive the manual. He would not return emails or phone calls. The licensing process took 2 months because he did not follow through. When I tried to complain to the General Manager, it took over one week for a response. When I tried to contact the owner of the dealership, he refused to return my call. DO NOT GO TO THIS DEALERSHIP – a total lack of customer service. One star is very generous for this dealership - go somewhere else if you expect customer service. More
by Rbgeller
Employees Worked With
Donald Paparella, JORDAN MOORE
January 17, 2017
2014 Mercedes E350 purchase Ken was great. We live on Hilton Head, S.C. and after seeing the car online my initial contact was through email. Ken was quick to answer any question Ken was great. We live on Hilton Head, S.C. and after seeing the car online my initial contact was through email. Ken was quick to answer any questions and provide additional information. When we flew up to see the car with a tight schedule, Ken had the car ready for us to check out, paperwork ready, and a great ride back to the airport in an S Class so that we had no problem catching or flight home. Thanks Ken. More
by fay
Employees Worked With
KENNETH CAMPBELL
January 07, 2017
Great Experience Fernando A @ MB Ft. Mitchell was great to work with my wife and I on the purchase of our new E class Mercedes. He was very knowledgeable and approacha Fernando A @ MB Ft. Mitchell was great to work with my wife and I on the purchase of our new E class Mercedes. He was very knowledgeable and approachable throughout our conversations leading up to and ending with our purchase. Would definitely recommend and will be a returning customer. More
by JB
Employees Worked With
FERNANDO ASCENCIO
January 04, 2017
Great experience I was throughly pleased with my service! Thank you Ken!!! I would recommend this outstanding young man to my closest of friends and associates! Thanks I was throughly pleased with my service! Thank you Ken!!! I would recommend this outstanding young man to my closest of friends and associates! Thanks! More
by Danita 2016
Employees Worked With
KENNETH CAMPBELL
December 24, 2016
2nd purchase from MBFM I just purchased my second car from Mercedes-Benz of Ft. Mitchell because of how much I like the dealership and their personnel. My salesman, Ken Camp I just purchased my second car from Mercedes-Benz of Ft. Mitchell because of how much I like the dealership and their personnel. My salesman, Ken Campbell, was excellent and made the experience easy and fun. I feel like I have a new friend. I still stay in touch with my salesman from my first buying experience at MBFM! I'm very happy with my new car and highly recommend MBFM. More
by NncyScub
Employees Worked With
KENNETH CAMPBELL
December 15, 2016
Well worth the drive from Lexington. Everyone at Mercedes-Benz of Fort Mitchell was so helpful and professional in our search for our next Mercedes. Ken Campbell went out of his way to f Everyone at Mercedes-Benz of Fort Mitchell was so helpful and professional in our search for our next Mercedes. Ken Campbell went out of his way to find us our perfect car with his excellent follow up and follow through. Even better, he found it in only a few weeks. Well worth the drive from Lexington. We plan on sending all our friends to see Ken when they are looking for a new car. More
by Just Joe
Employees Worked With
KENNETH CAMPBELL
November 16, 2016
Phenomenal Customer Service My experience at the dealership was outstanding. Professional staff all around. Dan Tilley is the consummate professional who always puts the customer My experience at the dealership was outstanding. Professional staff all around. Dan Tilley is the consummate professional who always puts the customer first. He went out of his way multiple times to ensure I was taken care of even though it was not convenient for him. He is a true professional who is not trying to sell you something, but assists you with the needs of your business. More
by Aaron Godlewski
Employees Worked With
Dan Tilley
August 20, 2016
Above and beyond David of sprinter ft Mitchell made the experience easy and relaxing while making us feel special. The staff took great care of us making sure we had a David of sprinter ft Mitchell made the experience easy and relaxing while making us feel special. The staff took great care of us making sure we had a cold drink as it was in the 90s when we were looking at the vans. We were only in town for a short period, and David made sure we got things done quickly, even having a car driven from a different dealership overnight. More
by donaldkn
Employees Worked With
David Simpson
