Mercedes Benz of Fort Mitchell

Great Experience! I Contacted Mercedes-Benz of Fort Mitchell in response to an AutoTrader ad for a 2016 E63 AMG S. Fortunately for me, Fernando Ascencio responded imme I Contacted Mercedes-Benz of Fort Mitchell in response to an AutoTrader ad for a 2016 E63 AMG S. Fortunately for me, Fernando Ascencio responded immediately and took great care of me through the process. He even offered to FaceTime with me so I could get a detailed look at the car before I purchased. So from the comfort of my vacation in South Carolina, I bought a car sight unseen with confidence. I live 750miles away in Connecticut so it was critical that the car and the experience was as described. Everything went smoothly and as planned. Highly recommend the dealership and Fernando! More

Recent Car Buying Experience Frank Winstel, with Mercedes-Benz of Fort Mitchell, made our recent trade and purchase of an E 300 a fantastic experience. Every step of the way, Fran Frank Winstel, with Mercedes-Benz of Fort Mitchell, made our recent trade and purchase of an E 300 a fantastic experience. Every step of the way, Frank put forth the extra effort to ensure we got exactly what we wanted. Frank was always willing to help in any way and made sure every detail of our purchase was exactly as desired. We had a flat tire the day after we picked up the car from the dealership. Fortunately, Frank delivered a balanced tire and wheel to our local tire shop within 24 hours. Our experience with Mercedes-Benz of Fort Mitchell has been excellent so far; primarily because of Frank Winstel's commitment to providing excellent service. More

Excellent Ken Campbell was my sales person. He was great, answered all my questions - very knowledgeable Everyone that I encountered at the Dealership was ver Ken Campbell was my sales person. He was great, answered all my questions - very knowledgeable Everyone that I encountered at the Dealership was very helpful and very knowledgeable More

Great Experience We had a new to Mercedes salesperson, Nate, but he knew his stuff and we feel like we got everything we wanted at a fair price. They beat the other d We had a new to Mercedes salesperson, Nate, but he knew his stuff and we feel like we got everything we wanted at a fair price. They beat the other dealers by $50 and $90 per month on our lease. More

An overall enjoyable experience I had the pleasure of having Gus Wade as my salesperson. He was knowledgeable, friendly and very down to earth. Since I had to order my car Gus kept I had the pleasure of having Gus Wade as my salesperson. He was knowledgeable, friendly and very down to earth. Since I had to order my car Gus kept me abreast of the status of my car being built, shipped and delivered along the way. So much so that he actually sent me the name of the ship it was on while crossing the ocean and the link to track the ship's progress. I would recommend asking for Gus if your interested in Mercedes and the Ft. Michell facility is outstanding. More

Outstanding! Fernando Ascencio was very thorough. Fernando Ascencio was extremely thorough and gave me an excellent tour of the facility. He made me feel like I would receive the kind of service I ha Fernando Ascencio was extremely thorough and gave me an excellent tour of the facility. He made me feel like I would receive the kind of service I have come to expect from a Mercedes dealership. He arranged for a good test drive and did not pressure me in any way to purchase the vehicle. He was there to answer my questions and assist in the process of making the purchase. The whole experience was a pleasure, and that is not something you can say about purchasing a new vehicle at very many dealerships. More

Great experience This was the best car buying experience I have had. I looked at mant different cars but because Ken Campbell was so professional and helpful, I opted This was the best car buying experience I have had. I looked at mant different cars but because Ken Campbell was so professional and helpful, I opted for Mercedes i would highly recommend working with him. also, Mercedes does so much for the Northern KY community. That too influenced my decision. More

Professional sevice We were very satisfied with the service and professionism at MB Ft. Mitchell. Our salesman Ken Campbell was very attentive and efficient. The new deal We were very satisfied with the service and professionism at MB Ft. Mitchell. Our salesman Ken Campbell was very attentive and efficient. The new dealership is state of art More

Great Customer Service I visited multiple car dealerships and my experience at Mercedes Benze Fort Mitchell was the BEST! I was in the middle of relocating from another stat I visited multiple car dealerships and my experience at Mercedes Benze Fort Mitchell was the BEST! I was in the middle of relocating from another state and was dreading the additional stress of purchasing a car. However, my salesman Ken Campbell made the process enjoyable! He was personable, a great listener, and really made sure my needs were met. Overall, his attention to detail and top notch customer service exceeded my expectations. More

Fernando Ascencia = WORLD CLASS on G63 long distance purchas Ask for FERNANDO ASCENCIO - just an amazing experience. I live in Northern VA and wanted to purchase a G63. Local dealers literally don't return cal Ask for FERNANDO ASCENCIO - just an amazing experience. I live in Northern VA and wanted to purchase a G63. Local dealers literally don't return calls or emails. FERNANDO was simply amazing. The SOLE reason I made the purchase was Fernando. Withing minutes of my online inquiry I received a video PERSONALIZED walking me through the vehicle. Mine was a unique case of a 4 month old 2017 so I naturally had a lot of questions around the 'why'. Fernando spend forever walking me through everything. He took detailed pictures. Videos. Calls. Went over vehicle to see if there were any dings. If you text him you hear back in minutes. They led with their best price up-front. No xx. Not a giveaway...not a fire sale...A REALLY fair price and service warranting of more. Long distance delivery? No worries...Fernando was there to help. He hooked me up with their tech specialist to train me on all the features. He followed up on each and every single thing that was needed. Floor mats sent....title....plates. No begging. No ME hunting. I was a National Sales Director for a some major financial institutions..this guy is as good as guys I had making 10x as much. More