Mercedes Benz of Fort Mitchell

Purchased a 2015 C300 Mike was so great to work with. We made an appointment to look at an E-class and C-class. He was great at explaining the differences between the two a Mike was so great to work with. We made an appointment to look at an E-class and C-class. He was great at explaining the differences between the two and answered all of our questions to help us make an informed decision. We highly recommend Mike. The perks from the Fort Mitchell Mercedes dealership are great as well! More

Setting the Bar in Customer Service Experience We recently became a repeat customer of Mercedes-Benz of Fort Mitchell despite moving away from the area due to the excellent customer service of our We recently became a repeat customer of Mercedes-Benz of Fort Mitchell despite moving away from the area due to the excellent customer service of our sales person, Frank Winstel. Frank's professionalism and attentiveness to your needs truly sets the bar when it comes to service and we would recommend him to everyone! The car is nice too... Dirk Edwards More

Above and Beyond the Call of Duty in Service Department! We had a bumper cover on a 2016 Mercedes which was replaced by another shop, which apparently cut some corners. Mike Ronnebaum, Assistant Manager in We had a bumper cover on a 2016 Mercedes which was replaced by another shop, which apparently cut some corners. Mike Ronnebaum, Assistant Manager in Service took it upon himself to identify the problem, correct the work and then correspond with the other shop for payment. We would not expect him to make our problem his, but he did. Thank you for the excellent service, Mike! we will remember this! More

Fine tuned Top Notch Dealership Ft Mitchell MB dealership is fine tuned just like their products. Our first class experience started the moment we walked in the door. Sales consultan Ft Mitchell MB dealership is fine tuned just like their products. Our first class experience started the moment we walked in the door. Sales consultant Frank Winstel ( a father of two proud marines—-well three if you count his DIL) approached us politely and professionally upon our arrival. We explained that we just started shopping and were possibly interested in looking at a few specific cars and models. He quickly checked his inventory and met us outside with two sets of keys to two different SUV models. His knowledge of the MB products was top notch. He explained the differences from horsepower to options to size and everything in between. Frank's professionalism continued with a no pressure sales approach while continuing to provide excellent information and model suggestions. After a quick test drive, we indicated again we were just starting to shop but would like some idea about trade-in and price before we left. He offered to email the info and lived up to his word before the close of the business day. While there, Frank also introduced us to Donald Paparella, the GM. Both gentlemen exuded great professionalism and knowledge. After spending 10 days shopping, comparing and rating our choices, we settled on MB. Two reasons, 1) reputation of MB vehicles and the Ft. Mitchell dealership and 2) the fine tuned professional service received from both Frank and Don. More

When you deal with the best why bother with the rest It is without a doubt the best car shopping experience I have ever had. Professional staff led by the GM , Mr Don Paparella and no pressure sales cons It is without a doubt the best car shopping experience I have ever had. Professional staff led by the GM , Mr Don Paparella and no pressure sales consultant Frank Winstel. Who knew shopping for a car can be this relaxing. Never once felt pressured to make a decision. Frank was awesome, knowledgeable and very respecting of our time. If you are in the market for MB, just go to MB Ft Mitchell dealership and ask for Frank and who knows you may get lucky and meet Don. Both and others will make you feel like family. Now that is luxury at its best. More

First Class All The Way! I can’t say enough how amazing my experience with MB of Ft Mitchell was!! First class all the way. I worked with Frank Winstel, he does a great job of I can’t say enough how amazing my experience with MB of Ft Mitchell was!! First class all the way. I worked with Frank Winstel, he does a great job of listening to your needs and really personalizing his service to meet those needs. Frank really makes you feel like you’re special and you are his top priority. Great communication throughout the entire process! Extremely knowledgeable and goes out of his way to make sure every single detail is perfect, while making sure the process is as painless as possible. More

The Best or Nothing Ken and the dealership were recommended to me by a friend and it was an excellent experience! Ken is simply amazing! This was the best experience I Ken and the dealership were recommended to me by a friend and it was an excellent experience! Ken is simply amazing! This was the best experience I have ever had purchasing a car and the service from Ken and the dealership is second to none. I will definitely purchase several vehicles from Ken and Mercedes-Benz of Fort Mitchell! More

Great experience I have been agonizing about making a car choice and Frank Winstel was incredibly helpful and supportive in our purchase, with no pressure. I’ve asked I have been agonizing about making a car choice and Frank Winstel was incredibly helpful and supportive in our purchase, with no pressure. I’ve asked several questions and have always gotten quick and helpful response. More

Super Helpful & Not Pushy Jeremy was so great to work with. He explained everything & helped me make the decision to buy my car. He always got back to me on questions & I wou Jeremy was so great to work with. He explained everything & helped me make the decision to buy my car. He always got back to me on questions & I would recommend him as my "guy" for a new car. More

pleasantly pleasingly surprised Jeremy seemed to know exactly what I wanted and made the buying process blissfully easy and pleasant. I ended up with the car and rate I love and can Jeremy seemed to know exactly what I wanted and made the buying process blissfully easy and pleasant. I ended up with the car and rate I love and can live with More