Mercedes Benz of Fort Mitchell

Great Experience I had the pleasure of working with Frank Winstel and I am very happy with my new car! The professional and courteous attitude made the purchase well w I had the pleasure of working with Frank Winstel and I am very happy with my new car! The professional and courteous attitude made the purchase well worth it! More

Outstanding customer service This dealership has hands-down the best customer service I've experienced at any auto dealer. Their salespeople are friendly and knowledgeable and nev This dealership has hands-down the best customer service I've experienced at any auto dealer. Their salespeople are friendly and knowledgeable and never talk down to me - a rarity in the auto business. They offer complimentary coffee, car washes, and manicures (there's a nail salon onsite). I worked with both Mike Griese and Frank Winstel and both of them were superb to deal with. They worked hard to get me what I wanted and to make sure I was satisfied with my selection, even when I decided on a different vehicle than my original choice. The GM worked with me to work out an advantageous trade and we were in and out on a new vehicle in under two hours. I highly recommend this dealership to anyone looking for a new vehicle and a superior customer service experience. More

Accompanied my daughter in law Mike Griese went above all to make sure everything went smoothly even down to contacting the car rental company to pick up her rental car. I was very Mike Griese went above all to make sure everything went smoothly even down to contacting the car rental company to pick up her rental car. I was very impressed with the professionalism and courtesy of all those we met. More

Adam Bell is an exceptional Sales Consultant I’ve had the opportunity to purchase several vehicles in the last 20 years from multiple dealerships in several States and I have to say Adam is by fa I’ve had the opportunity to purchase several vehicles in the last 20 years from multiple dealerships in several States and I have to say Adam is by far the best sales consultant I’ve worked with. He’s always prompt in responding to my inquiries. He always delivers as promised and never uses any tactics to pressure you into buying or leasing a vehicle. I’ve visited the dealership multiple times to test drive different vehicles and he always meets and greets me with a smile on my way in and out. He truly makes the transaction smooth and wants you to leave the dealership satisfied with your experience even if you don’t end up buying or leasing a vehicle that day. That’s why 2 years later after I leased my first car from Mercedes Benz of Fort Mitchell I contacted him directly when I was in the market for a new vehicle. He remembered me right away and the experience once again was exceptional. I have to say almost everyone I’ve met and dealt with at that dealership has the same work ethic. Don’t take my word for it when you are in the market for a new car go and check it out for yourself. More

Great buying experience with Ken Campbell! I recently purchased a GLE 350 and worked with Ken Campbell. What a great 5-star experience! He was very informative on the different models and hel I recently purchased a GLE 350 and worked with Ken Campbell. What a great 5-star experience! He was very informative on the different models and helped me with a very smooth buying experience. Ken definitely made me feel comfortable with the purchase and that “sealed the deal” for me. Good job, Ken! More

The Best or Nothing Frank Winstel and Don Paparella truly embody the Mercedes-Benz mantra “the best or nothing”. Our experiences with these gentlemen are the primary rea Frank Winstel and Don Paparella truly embody the Mercedes-Benz mantra “the best or nothing”. Our experiences with these gentlemen are the primary reason that we have remained loyal to the Mercedes Benz brand. We always appreciate their candor and attentiveness. This is the second pair of automobiles that my wife and I have purchased at Mercedes-Benz of Fort Mitchell, and each time Frank and Don have far exceeded our expectations. As far as I am concerned, Frank, Don, and the MBFM dealership can count on my wife and myself as customers for life. More

Great experience with Ken Campbell and this dealership! I recently purchased a Mercedes Benz E350 at Mercedes-Benz of Fort Mitchell. My sales person was Ken Campbell. Previously I went to Mercedes-Benz of I recently purchased a Mercedes Benz E350 at Mercedes-Benz of Fort Mitchell. My sales person was Ken Campbell. Previously I went to Mercedes-Benz of Cincinnati (on Montgomery Road). The salesman there was less than enthusiastic, and never followed up with what I was looking for. However, Ken at Fort Mitchell was fantastic! He worked so hard to find the right Benz I was looking for. He had a heart-felt desire to deliver the car and service I expected. Being in sales and sales management myself for over 30 years, I have high expectations and standards for sales people I work with. Ken was patient and attentive to my expectations with my car search and its delivery. I would recommend him highly to anyone looking to buy a Mercedes-Benz. The entire staff was very nice as well. I have no hesitation in giving Ken Campbell and Mercedes-Benz of Fort Mitchell a top 5 rating! More

Wonderful Experience Adam was a very nice person, and I asked him a lot of questions, and he was very patient. The price he gave me was very satisfying, and I loved the ca Adam was a very nice person, and I asked him a lot of questions, and he was very patient. The price he gave me was very satisfying, and I loved the car I bought. More

Fastidious team at MBFM !! Adam Bell was all over it, from start to finish, making an easy perfect sale, on my 2nd E350 purchased from MBFM, I've bought a few cars in my life, a Adam Bell was all over it, from start to finish, making an easy perfect sale, on my 2nd E350 purchased from MBFM, I've bought a few cars in my life, and Adam is the most easy going - 'work with you' - professional I've experienced in this business. Also a sincere thanks to the General Manager, Don Paparella! I had a budget, and they made it happen! Don was and always has been sensitive to my needs / wants, and went to work for my business. I feel it's very important to make this point, because it's rarely the case where top level management truly bends to make the deal happen. My being a Mercedes owner / buyer for over 20 years, Mercedes Benz of Ft. Mitchell doesn't set the bar - THEY ARE the 'Bar'. The Service department is outstanding. Always what is needed, but never giving me those laundry lists a mile long for what they want to 'sell' me. Refreshing! ! My sincerest thanks to all. Mark Wilson, E350 Transportation, Inc. 859-393-6400. More

Excellent experience !!!! This was the best experience we have buying a car, we hate buying car in the dealer, we did most of the research online, Gus Wade was very good since This was the best experience we have buying a car, we hate buying car in the dealer, we did most of the research online, Gus Wade was very good since the beginning answer our emails and giving us the best quote. He is very professional, answer email almost immediately, return phone call in short time and answer all your questions , he gave us an outstanding customer service. He FedEx us all the paper works as my husband can not go to the dealer to sign, the process was very easy and clear. We live 3 hours away from Fort Mitchell, 3 miles before to arrive, I got a flat tired, I call Gus and explain my incident, he came immediately pick me up and the mechanical change the tire (sorry I forgot his name, but he is too a very professional and know how to give a great service) , I dont have words to express how thankful I am with them, and they dont want to charge me nothing for this incident. Brandon Cogozzo was my Product Specialist, he is very professional and knowledgeable, he explain me all the feature I request and was very patience with all my questions. MB of Fort Mitchell really know how to treat customer and made customer happy, all their employees are very professional and know how to make loyal customer , you really want to come back to buy your next car with them again. Thanks for all your assistance and help the last 3 weeks More