Mercedes Benz of Fort Mitchell

Great experience I have been agonizing about making a car choice and Frank Winstel was incredibly helpful and supportive in our purchase, with no pressure. I’ve asked I have been agonizing about making a car choice and Frank Winstel was incredibly helpful and supportive in our purchase, with no pressure. I’ve asked several questions and have always gotten quick and helpful response. More

Super Helpful & Not Pushy Jeremy was so great to work with. He explained everything & helped me make the decision to buy my car. He always got back to me on questions & I wou Jeremy was so great to work with. He explained everything & helped me make the decision to buy my car. He always got back to me on questions & I would recommend him as my "guy" for a new car. More

pleasantly pleasingly surprised Jeremy seemed to know exactly what I wanted and made the buying process blissfully easy and pleasant. I ended up with the car and rate I love and can Jeremy seemed to know exactly what I wanted and made the buying process blissfully easy and pleasant. I ended up with the car and rate I love and can live with More

My experience Jeremy has been a knowledgeable, thoughtful, helpful sales representative. I never felt pressured or rushed during the buying process. I have neede Jeremy has been a knowledgeable, thoughtful, helpful sales representative. I never felt pressured or rushed during the buying process. I have needed Jeremy's assistance since my purchase and he is always than willing to do whatever needed. An excellent qualified sales person. More

Wonderful It was a great experience. Jeremy was awesome! He was very friendly, helpful and professional. The whole process was easy and I never felt pressured. It was a great experience. Jeremy was awesome! He was very friendly, helpful and professional. The whole process was easy and I never felt pressured. Will definitely go back in the future. More

My great experience w/ Frank Winstel & MB of Fort Mitchell I can't say enough good things about my experience with Mercedes-Benz of Fort Mitchell and Frank Winstel. I came in to the dealership for the first ti I can't say enough good things about my experience with Mercedes-Benz of Fort Mitchell and Frank Winstel. I came in to the dealership for the first time on a Friday night about an hour before closing. I was warmly greeted by Frank Winstel. You can tell right away that Frank loves his job and is genuinely a nice, knowledgeable, accessible and all around great guy. He showed this all to me immediately when we talked until well after closing about what I was looking for in a vehicle. He spent hours that night and many other days and nights to make sure I found what I wanted. Not only that, but he always gave me honest, productive feedback and information. Even about other brands of cars. He also showed me around the dealership and showed me all the incredible amenities available. Definitely one of the coolest dealerships I've ever been in. Once I found the car I was looking for, AMG E43, he and Brandon Bayer, made sure to help me get all the features and colors to my exact liking. They went above and beyond many times, including helping get the car built as soon as possible. While it was being built I was constantly kept in the loop. Unfortunately, once it arrived, I was on vacation. They made sure I was kept in the loop and received pictures, videos and updates on the car while I was out of town. Then they again went above and beyond and dropped off at the valet at the airport, so I wouldn't have to wait any longer. I can't tell you how cool it was to walk out of baggage claim at 11pm and see such a beautiful car just waiting for me out front. Clearly this whole experience has been incredible. As I stated, I can't say enough good things about Frank, Brandon, and Mercedes-Benz of Fort Mitchell. They all have treated me so well and helped me find what I was looking for. Even before I got my car I started passing around the word that if anyone is looking for a car that they need to call Frank. I have really enjoyed my experience so far and look forward to a long relationship with Frank and Mercedes-Benz of Fort Mitchell. More

Amazing customer service! Red carpet treatment all the way! A very warm and welcoming place. The people make you feel at home. An overall great experience! A very warm and welcoming place. The people make you feel at home. An overall great experience! More

Great dealership A superb dealership. Kyle, my salesperson, made my purchase easy and seamless. He goes out of his way to answer all of my questions and take care of A superb dealership. Kyle, my salesperson, made my purchase easy and seamless. He goes out of his way to answer all of my questions and take care of any of my needs. More

Great Experience I had the pleasure of working with Frank Winstel and I am very happy with my new car! The professional and courteous attitude made the purchase well w I had the pleasure of working with Frank Winstel and I am very happy with my new car! The professional and courteous attitude made the purchase well worth it! More

Outstanding customer service This dealership has hands-down the best customer service I've experienced at any auto dealer. Their salespeople are friendly and knowledgeable and nev This dealership has hands-down the best customer service I've experienced at any auto dealer. Their salespeople are friendly and knowledgeable and never talk down to me - a rarity in the auto business. They offer complimentary coffee, car washes, and manicures (there's a nail salon onsite). I worked with both Mike Griese and Frank Winstel and both of them were superb to deal with. They worked hard to get me what I wanted and to make sure I was satisfied with my selection, even when I decided on a different vehicle than my original choice. The GM worked with me to work out an advantageous trade and we were in and out on a new vehicle in under two hours. I highly recommend this dealership to anyone looking for a new vehicle and a superior customer service experience. More