Mercedes Benz of Fort Mitchell

EXCELLENT SERVICE FROM DAN TILLEY!!! A-1 GUY!! Dan Tilley sold my husband and I a Sprinter Cargo Van and he was excellent!!! Very laid back and truly is a wonderful guy!! Superb customer service!! Dan Tilley sold my husband and I a Sprinter Cargo Van and he was excellent!!! Very laid back and truly is a wonderful guy!! Superb customer service!! More

Mercedes Benz We had previously leased and recently bought a Mercedes Benz CLS400 from Frank Winstel at Mercedes Benz of Fort Mitchell. We can honestly say that Fr We had previously leased and recently bought a Mercedes Benz CLS400 from Frank Winstel at Mercedes Benz of Fort Mitchell. We can honestly say that Frank has gone above and beyond to make our experience the best it could be. His professionalism and experience made our recent purchase an easy transition. We definitely recommend doing business with Frank. We want to give a big shout out to Frank and Mercedes Benz of Fort Mitchell! Kristi and Tim Adkins More

Patient and attentive Mike is a great conversationalist and does not waste time in helping you find what you want, definitely going to have my business moving forward! Mike is a great conversationalist and does not waste time in helping you find what you want, definitely going to have my business moving forward! More

Mercedes-Benz of Fort Mitchell Amazing customer service! I purchased a used vehicle which Dan Tilley went above and beyond to select. I can't speak highly enough. Their staff str Amazing customer service! I purchased a used vehicle which Dan Tilley went above and beyond to select. I can't speak highly enough. Their staff strives to find the right ride and pampers you along the way. More

Ken Campbell was the best salesman ever! Ken Cambpell and the rest of the team at MBFM were the absolute best. They made my car buying experience so simple and stress free! The customer servi Ken Cambpell and the rest of the team at MBFM were the absolute best. They made my car buying experience so simple and stress free! The customer service they provided was some of the best I have ever received. They went above and beyond to make sure I was happy with my car. They were more than accommodating with the minor issues the arose and I am very appreciative of everything they did for me. I will definitely purchase my next car with them! More

Top Notch! I recently purchased a vehicle at Mercedes Benz of Ft. Mitchell and can honestly say that I could not be more satisfied with the service and personal I recently purchased a vehicle at Mercedes Benz of Ft. Mitchell and can honestly say that I could not be more satisfied with the service and personal attention I received here. Having visited multiple dealerships previously, I was not sure what to expect but there was no comparison as to how I was treated by salesmen, Frank Winstel and Ben Harwood. They could not have made me feel more comfortable during the process of test driving and purchasing the vehicle. They worked as a team and communicated effectively throughout the process. Ben spent some extra time showing the car to my husband, leaving a positive impression and Frank accompanied me on my test drive. He was very knowledgeable of the vehicle model. Both men went the extra mile by personally driving to our home to present the paperwork and the car (due to my husband having surgery and being unable to travel to the dealership). This personal service was unexpected and made us feel like valued customers. Ben had prepared the paperwork ahead of time and made the process seamless. After the purchase, Frank took extra time to give me a personal training session with the vehicle to introduce features I was unfamiliar with. He even stayed later than scheduled to make sure I was comfortable and had all the information I needed. I would definitely give them 5 stars, as they truly represented their motto of “The Best or Nothing”. Thank you for making the usually stressful situation of purchasing a car a pleasant experience! I highly recommend this dealership and will definitely return when the time comes to buy a new one! More

my experience Everyone I came in contact with was extremely knowledgable and professional. I never felt pushed or rushed to make my decision and that's directly rel Everyone I came in contact with was extremely knowledgable and professional. I never felt pushed or rushed to make my decision and that's directly related to Jeremy and the way he handled the entire process. More

Great to work with This dealership and sales representative, Jeremy, were both great to work with. We were able to setup time that fit our schedule and Jeremy answered a This dealership and sales representative, Jeremy, were both great to work with. We were able to setup time that fit our schedule and Jeremy answered all of it questions. We were evaluating a used Toyota sienna and we were able to test drive and take a look at the vehicle. It was also way to get our Civic evaluated and use for trade in. More

Horrible Service Department The sales staff are terrific and even the concierge service is great. However, the service department staff, administrative staff, on up to the Presid The sales staff are terrific and even the concierge service is great. However, the service department staff, administrative staff, on up to the President and General Manager lack in customer service. Months of my car going back and forth to have basic repairs done that were all under warranty. While the sales associate who I brought the car from tried to be as helpful as he could he was limited in what he could do. I am still waiting for a call back to obtain warranty documents that I paid $5000 for two weeks later... Beyond the sales department their service sucks. Purchase the vehicle from them, but go to another dealer for service or warranty issues! More

Excellent car buying experience, again. Three years ago, my wife and I worked with Mike Griese to lease our second Mercedes. Yesterday, my wife and I returned to purchase a vehicle. We waite Three years ago, my wife and I worked with Mike Griese to lease our second Mercedes. Yesterday, my wife and I returned to purchase a vehicle. We waited a few minutes for Mike to finish up with another customer, and the wait was worth it. Mike is very professional, personable, and knowledgeable about the Mercedes brand. He took extra time to show us a variety of vehicles and thoroughly explained the features and options. If you're thinking about leasing or buying a Mercedes, it's worth the short drive over to Ft. Mitchell Mercedes and ask for Mike, or any of the great sales persons that work there. More