Mercedes Benz of Fort Mitchell

Mercedes Benz Ft Mitchell Frank Winstel was an absolute pleasure to work with. He was patient and helpful and I never felt any pressure. I will be buying more cars from him in Frank Winstel was an absolute pleasure to work with. He was patient and helpful and I never felt any pressure. I will be buying more cars from him in the future. More

POORLY TREATED CUSTOMER!! I was working with Ben Harwood on the purchase of a 2017 Chevrolet Corvette Z06. Many e-mails and text messages were exchanged due to my residence be I was working with Ben Harwood on the purchase of a 2017 Chevrolet Corvette Z06. Many e-mails and text messages were exchanged due to my residence being in VA and the need to have the vehicle transported. I was also trading in my current Corvette toward this purchase. On the evening of 9/5/18, I received an e-mail from Ben stating that he and his manager had met and figured out the trade-in value of my Corvette. Ben said the only thing left to do was to figure out the transport logistics. The very next morning, 9/6/18, I emailed and texted Ben to state that I wanted to place a “good faith” deposit on the 2017 Corvette to secure it, as I intended to purchase it. Ben replied that someone would be e-mailing the deposit authorization form shortly. Ben also congratulated me on my new purchase. Approximately 25 minutes later, I checked my e-mail for the deposit form. To my shock and horror, I instead received an e-mail from Ben stating that the vehicle had just sold. There is only one word for this sort of business practice, and that is “Shady”. This was my first time ever doing business with a Mercedes-Benz dealership, and I expected “top notch” professionalism. Instead, the treatment I received was what I would expect from some “fly by night” used car sales. More

excellent service from Frank Winstel and the MB Team Two weeks ago we traded in our "goldie oldie " and purchased a new car for our family. It's easy to love a Benz but at some dealerships, the purch Two weeks ago we traded in our "goldie oldie " and purchased a new car for our family. It's easy to love a Benz but at some dealerships, the purchasing process is often"challenging." Not so here. Frank Winstel our sales rep made the entire transaction painless- our only real decision was to choose a color. Frank was genuinely interested in our automotive interests and he listened ( a rare quality ) to make sure that he could deliver what we wanted. And deliver he did- within three days the perfect car was on the lot waiting for our test drive. Everyone else at the dealership involved in our purchase was professional, engaging and very knowledgeable. We highly recommend Frank and this dealership. More

Great Buying Experience I worked with Frank W. He was very professional and worked hard to make sure we were getting everything we wanted. I would highly recommend Frank an I worked with Frank W. He was very professional and worked hard to make sure we were getting everything we wanted. I would highly recommend Frank and this dealership. Fantastic experience. More

Service was very professional I purchased a used SL Mercedes online from Mike Griese. Since this was the first time I purchased a vehicle without seeing or driving the vehicle, I I purchased a used SL Mercedes online from Mike Griese. Since this was the first time I purchased a vehicle without seeing or driving the vehicle, I was apprehensive. Mike made me feel comfortable by staying in touch as we were working on the deal. The car was delivered to me yesterday, and it was a beautiful as Mike described. The buying process was stress free thanks to Mike. I will certainly contact Mike for future car purchases. More

Service after the sale always exceeds my expectations! My buying experience was exceptional when I custom ordered my 2015 Mercedes Benz S550. What I really want to point out is that the service after the My buying experience was exceptional when I custom ordered my 2015 Mercedes Benz S550. What I really want to point out is that the service after the sale has been top-notch. I always deal with the same Service Consultant, Mike Ronnebaum, as he consistently ensures the service experience a positive one. Mike makes me feel like my satisfaction is his top priority, whether it is scheduled maintenance or any other type of repair. But my happiness doesn't end there. Terry Elliott, Courtesy Transportation Supervisor, is always a pleasure to deal with. If I need a loaner car, need to have my car picked up or delivered, Terry always accommodates my situation. Bottom line, Mike and Terry are the drivers behind my customer loyalty with Mercedes Benz of Fort Mitchell. They far exceed my expectations! More

EXCELLENT SERVICE FROM DAN TILLEY!!! A-1 GUY!! Dan Tilley sold my husband and I a Sprinter Cargo Van and he was excellent!!! Very laid back and truly is a wonderful guy!! Superb customer service!! Dan Tilley sold my husband and I a Sprinter Cargo Van and he was excellent!!! Very laid back and truly is a wonderful guy!! Superb customer service!! More

Mercedes Benz We had previously leased and recently bought a Mercedes Benz CLS400 from Frank Winstel at Mercedes Benz of Fort Mitchell. We can honestly say that Fr We had previously leased and recently bought a Mercedes Benz CLS400 from Frank Winstel at Mercedes Benz of Fort Mitchell. We can honestly say that Frank has gone above and beyond to make our experience the best it could be. His professionalism and experience made our recent purchase an easy transition. We definitely recommend doing business with Frank. We want to give a big shout out to Frank and Mercedes Benz of Fort Mitchell! Kristi and Tim Adkins More

Patient and attentive Mike is a great conversationalist and does not waste time in helping you find what you want, definitely going to have my business moving forward! Mike is a great conversationalist and does not waste time in helping you find what you want, definitely going to have my business moving forward! More

Mercedes-Benz of Fort Mitchell Amazing customer service! I purchased a used vehicle which Dan Tilley went above and beyond to select. I can't speak highly enough. Their staff str Amazing customer service! I purchased a used vehicle which Dan Tilley went above and beyond to select. I can't speak highly enough. Their staff strives to find the right ride and pampers you along the way. More