Mercedes Benz of Fort Mitchell

Fabulous! Recently purchased a gorgeous C300 from Mercedes-Benz of Fort Mitchell and couldn't be happier. Frank Winstel, Jr. was our sales consultant and made o Recently purchased a gorgeous C300 from Mercedes-Benz of Fort Mitchell and couldn't be happier. Frank Winstel, Jr. was our sales consultant and made our car buying experience seamless. We told Frank what we were looking for and Frank knows his vehicles as he directed us to a few options. We test drove a couple of vehicles and decided on the C300. The dealership itself is a beautiful establishment and the care we received was exceptional. I can't wait to have to get the car washed (free) so I can have my nails pampered at the "Nail Bar" (free)!!! If you looking to purchase a new or used Mercedes, please look up Frank Winstel at Ft. Mitchell Mercedes! More

Excellent, Patient Service Working with Mike Griese to buy a car at MBFM was one of the most painless car buying experience of my life. I was initially worried about stopping in Working with Mike Griese to buy a car at MBFM was one of the most painless car buying experience of my life. I was initially worried about stopping in, since we were looking at a used SUV. Mike treated us the same way he’d treat someone buying a brand new Mercedes. He was attentive to our needs, answered all of our questions, and worked with our timeline. I can’t reccomend him enough. More

2018 Mercedes Benz AMG CLA45 Recently purchased a 2018 Mercedes Benz AMG CLA45. Working with Fernando and Brad was an extremely positive experience. They both were quick to resp Recently purchased a 2018 Mercedes Benz AMG CLA45. Working with Fernando and Brad was an extremely positive experience. They both were quick to respond and made the entire process transparent and enjoyable. They have continued to follow-up with me which is very rare these days! Their customer service has been top notch. I didn't make this easy on them as I took my time deciding on which car to purchase. Would definitely contact them again when I'm ready for another car. Thanks to everyone at MBFM. More

Exceptional Service from Frank Winstel I had the pleasure of working with Frank towards the lease of a new AMG C43 coupe. Frank is as professional as they come and made the whole experience I had the pleasure of working with Frank towards the lease of a new AMG C43 coupe. Frank is as professional as they come and made the whole experience as effortless as possible. He promptly addressed any question I had about the vehicle. I would certainly recommend working with Frank and the entire MBFM team! More

Mercedes Benz Ft Mitchell Frank Winstel was an absolute pleasure to work with. He was patient and helpful and I never felt any pressure. I will be buying more cars from him in Frank Winstel was an absolute pleasure to work with. He was patient and helpful and I never felt any pressure. I will be buying more cars from him in the future. More

POORLY TREATED CUSTOMER!! I was working with Ben Harwood on the purchase of a 2017 Chevrolet Corvette Z06. Many e-mails and text messages were exchanged due to my residence be I was working with Ben Harwood on the purchase of a 2017 Chevrolet Corvette Z06. Many e-mails and text messages were exchanged due to my residence being in VA and the need to have the vehicle transported. I was also trading in my current Corvette toward this purchase. On the evening of 9/5/18, I received an e-mail from Ben stating that he and his manager had met and figured out the trade-in value of my Corvette. Ben said the only thing left to do was to figure out the transport logistics. The very next morning, 9/6/18, I emailed and texted Ben to state that I wanted to place a “good faith” deposit on the 2017 Corvette to secure it, as I intended to purchase it. Ben replied that someone would be e-mailing the deposit authorization form shortly. Ben also congratulated me on my new purchase. Approximately 25 minutes later, I checked my e-mail for the deposit form. To my shock and horror, I instead received an e-mail from Ben stating that the vehicle had just sold. There is only one word for this sort of business practice, and that is “Shady”. This was my first time ever doing business with a Mercedes-Benz dealership, and I expected “top notch” professionalism. Instead, the treatment I received was what I would expect from some “fly by night” used car sales. More

excellent service from Frank Winstel and the MB Team Two weeks ago we traded in our "goldie oldie " and purchased a new car for our family. It's easy to love a Benz but at some dealerships, the purch Two weeks ago we traded in our "goldie oldie " and purchased a new car for our family. It's easy to love a Benz but at some dealerships, the purchasing process is often"challenging." Not so here. Frank Winstel our sales rep made the entire transaction painless- our only real decision was to choose a color. Frank was genuinely interested in our automotive interests and he listened ( a rare quality ) to make sure that he could deliver what we wanted. And deliver he did- within three days the perfect car was on the lot waiting for our test drive. Everyone else at the dealership involved in our purchase was professional, engaging and very knowledgeable. We highly recommend Frank and this dealership. More

Great Buying Experience I worked with Frank W. He was very professional and worked hard to make sure we were getting everything we wanted. I would highly recommend Frank an I worked with Frank W. He was very professional and worked hard to make sure we were getting everything we wanted. I would highly recommend Frank and this dealership. Fantastic experience. More

Service was very professional I purchased a used SL Mercedes online from Mike Griese. Since this was the first time I purchased a vehicle without seeing or driving the vehicle, I I purchased a used SL Mercedes online from Mike Griese. Since this was the first time I purchased a vehicle without seeing or driving the vehicle, I was apprehensive. Mike made me feel comfortable by staying in touch as we were working on the deal. The car was delivered to me yesterday, and it was a beautiful as Mike described. The buying process was stress free thanks to Mike. I will certainly contact Mike for future car purchases. More

Service after the sale always exceeds my expectations! My buying experience was exceptional when I custom ordered my 2015 Mercedes Benz S550. What I really want to point out is that the service after the My buying experience was exceptional when I custom ordered my 2015 Mercedes Benz S550. What I really want to point out is that the service after the sale has been top-notch. I always deal with the same Service Consultant, Mike Ronnebaum, as he consistently ensures the service experience a positive one. Mike makes me feel like my satisfaction is his top priority, whether it is scheduled maintenance or any other type of repair. But my happiness doesn't end there. Terry Elliott, Courtesy Transportation Supervisor, is always a pleasure to deal with. If I need a loaner car, need to have my car picked up or delivered, Terry always accommodates my situation. Bottom line, Mike and Terry are the drivers behind my customer loyalty with Mercedes Benz of Fort Mitchell. They far exceed my expectations! More