Mercedes Benz of Fort Mitchell

Excellent customer service! Jeremy was very helpful and answered all our questions every time we went in. He was very patient and walked us through the whole process of the shopp Jeremy was very helpful and answered all our questions every time we went in. He was very patient and walked us through the whole process of the shopping/sale and setting up the vehicle. Thank you. More

Quick and painless transaction They don’t really negotiate much but they do price their inventory at competitive prices. The car I purchased was priced at a fair market value and i They don’t really negotiate much but they do price their inventory at competitive prices. The car I purchased was priced at a fair market value and it was in perfect condition More

Best auto purchase experience ever! We have purchased four cars at Mercedes Benz Fort Mitchell since they opened up. Always a positive experience. Our last purchase was last month, Febru We have purchased four cars at Mercedes Benz Fort Mitchell since they opened up. Always a positive experience. Our last purchase was last month, February 2019. We contacted Sales Mgr Paul Kohlman and he connected us with Jeremy Agbomi, Sales Consultant. Jeremy listened attentively to our needs and expectations, asked the right clarifying questions and provided us with the right vehicle at the right price. Jeremy was exceptional. I judge him to be authentic and genuine. He is a man of integrity. He will be our go to person for our next vehicle purchase. Thank You, JJB More

Quick and easy transaction I was looking for a new van and the dealership had exactly what I was looking for. I called and spoke to Dan Tilley and told him what I was willing to I was looking for a new van and the dealership had exactly what I was looking for. I called and spoke to Dan Tilley and told him what I was willing to pay ... we came to an agreement and I drove up the next day to buy the van. When I arrived everything was ready and waiting. I appreciate the quick service. More

Terrible Experience On December 8th, 2019 I inquired about a 2015 BMW I8 with 19k miles that Mercedes-Benz of Fort Mitchell had listed on the website cars.com. Living s On December 8th, 2019 I inquired about a 2015 BMW I8 with 19k miles that Mercedes-Benz of Fort Mitchell had listed on the website cars.com. Living several hundred miles away I would need to rely on the information provided on cars.com and my phone call with the sales associate. I asked him if the car was perfect and he stated they would not sell a used car that wasn’t, it would be wholesaled (auctioned). We faced time and virtually walked around the car. No issues were noted other. I placed a deposit on the car and paid in full within 72 hours via a notary. The car was shipped to me via carrier. Right away I noticed some body work issues and after going over the car there were approximately 6 areas that are a problem. I took pictures highlighting the areas in question and immediately texted my salesman. The problems were above standard wear and tear of a car of this year and mileage. I asked when the dealership would do in this situation. A few days went by and he responded he would speak to the manager and he apologized. “When you and I walked around it I didn’t notice any of those blemishes, I’ll be back with you today in the matter”. A week went by with no response. I took the car into my local BMW repair shop to get a quote. The cost came in over $2,000.00. I immediately booked the repair which took 6 working days to complete. I sent Mercedes of Fort Mitchell the quote with no response. I reached out multiple times after and then received a message “Sorry about the late response, I will have a response on the repairs today”. I did not hear back from him and reached out a few times more, with no response. At this point I am done with the salesman since I am not receiving any info. I also had further questions about my plate and title to which he did not respond. I then compiled all my texts, pictures, information etc. and emailed the Dealership Manager Don Paparella. He replied rather quickly that he was sorry I was having a bad experience, but he was on vacation but as soon as he returned, he would look into it ASAP. No problem I stated, please contact me once you get back. I did not receive another reply, so I reached out again, no reply. A week later tried again, no reply. At this point I have been nothing but cordial, respectful and patient. I have since pursued additional avenues to have them make this right, all over $2,000.00… More

Excellent service Dan tilley was THE MAN! I bought my sprinter from him and everything was easy and seamless. I would definitely go back if I needed another. Dan tilley was THE MAN! I bought my sprinter from him and everything was easy and seamless. I would definitely go back if I needed another. More

Fantastic experience I would highly recommend this dealer ship. The sale person was fantastic and you could not ask for better customer service. I love my new car. I would highly recommend this dealer ship. The sale person was fantastic and you could not ask for better customer service. I love my new car. More

Another Great Experience! This is the fourth car-buying experience I've had with MBFM. Each one went smoothly, was a good deal financially, and left me with the feeling that I' This is the fourth car-buying experience I've had with MBFM. Each one went smoothly, was a good deal financially, and left me with the feeling that I'd been treated fairly and with respect. Our most recent occasion continued that pattern. More

Excellent service and experience! Frank made the car buying experience so easy and his knowledge and expertise was evident from the time I walked through the door. Excellent communicat Frank made the car buying experience so easy and his knowledge and expertise was evident from the time I walked through the door. Excellent communication during the whole process and his personal touch will make me a repeat customer. Thank you! More

Amazing Car buying experience! This was not your typical "car buying" experience. From the time we met Frank, until we purchased the car, he was an "educator" not a "salesman"! My h This was not your typical "car buying" experience. From the time we met Frank, until we purchased the car, he was an "educator" not a "salesman"! My husband and I felt like part of his family during the entire process. He found the exact car we were looking for and communicated with us every step of the way. We never felt any type of pressure to purchase, but instead had all of our questions answered and then some! I can't thank Frank enough for all of his help and guidance. He has created lifelong customers!! More