Mercedes Benz of Fort Mitchell

I recently purchased a car and had the absolute pleasure of working with Maggie Ehemann. She’s a young, energetic professional who made the entire process seamless and enjoyable from start to finish. Her of working with Maggie Ehemann. She’s a young, energetic professional who made the entire process seamless and enjoyable from start to finish. Her knowledge about the vehicles was impressive, and she took the time to understand exactly what I needed, never pushing me toward something that didn’t feel right. Her communication skills are top-notch—she kept me informed throughout the process and made sure every detail was handled efficiently. It’s clear that Maggie Ehemann is a rising star in the industry. If you’re in the market for a new car, I can’t recommend her enough! Her enthusiasm, professionalism, and genuine care for her customers make her stand out. Thank you, Maggie Ehemann , for making this such a positive experience! More

This deal with Bennie Barcroft saved me about $15k versus buying from my local dealer. I did a classic "fly and drive". He had me picked up at the airport and had the paperwork ready. I drove 2300 miles b buying from my local dealer. I did a classic "fly and drive". He had me picked up at the airport and had the paperwork ready. I drove 2300 miles back home and loved every mile in my new Mercedes AWD Sprinter van! More

Bennie is the real deal! He's the nicest guy you can work with. I was buying a Sprinter sight unseen, so all I can go off was my trust in him and he delivered! He made it fee He's the nicest guy you can work with. I was buying a Sprinter sight unseen, so all I can go off was my trust in him and he delivered! He made it feel like you're there with a friend and he's just walking you through the process. He makes himself very available and is so helpful. I love the Sprinter I got from him and I'm so appreciative of all his help! More

Everyone is amazing here at the dealership. Everyone we encountered has been very welcoming and accommodating Everyone we encountered has been very welcoming and accommodating More

I loved working with Tyler Grefer! He identified the vehicle that I was interested in, brought it up from Louisville and had the car on site for me to check out. The whole process was He identified the vehicle that I was interested in, brought it up from Louisville and had the car on site for me to check out. The whole process was seamless and efficient. I felt like he had my best interest in mind and worked to make sure we had an amazing experience. We look forward to our next purchase from him again in the future! More

The service was good. I had a good experience. I will definitely buy my next truck there. I had a good experience. I will definitely buy my next truck there. More

Purchased a Sprinter van and they were excellent. I'm not local, but Bennie was great at helping us with the process, and even though we ended up in a pretty non-standard situation (shipped the van I'm not local, but Bennie was great at helping us with the process, and even though we ended up in a pretty non-standard situation (shipped the van to Montana, and had some issues with the transporter post-sale), they went above and beyond to make sure everything was right. We're now enjoying our van and would definitely recommend working with them on any vehicle purchase! More

SERVICE AFTER THE SALE,FORGET ABOUT IT! Purchased a new 24 CLE 450 from above,had approx $2,700. Of dealer installed items added,PPF and window tint.Then had delivered to our residence in Purchased a new 24 CLE 450 from above,had approx $2,700. Of dealer installed items added,PPF and window tint.Then had delivered to our residence in Fla.also at my expense. Generally speaking enjoying the new model. Upon delivery from approx a thousand miles away the PPF was applied over foreign materials,even a paint touch up and what appears to be residue of adhesive under rear Window for tint.Overall totally unacceptable Dealer add ons.Approx a week ago shared Several flawed pics with,Sales Nick Taylor,Director of Finance Todd Morgan,Gen Mgr Don Paparella ,to no avail.As of this review No E mail,no letter,no phone call,no text,with resolution,no apologizes for having car leave dealership in that condition,no financial adjustment for me to correct locally.In conclusion where would we all be if Amazon ran the same business model? No service after the out of town sale.Potential Buyers Be Aware.My new car experience with above extremely flawed. More

Please see Alec Driscoll, great personality, stellar customer service skills! Alec was very patient with me as I was shopping online for my vehicle. He had the vehicle trucked from Louisville to FT. Mi customer service skills! Alec was very patient with me as I was shopping online for my vehicle. He had the vehicle trucked from Louisville to FT. Mitchell. The car was clean and shinny. He came in on his son's birthday to ensure that everything was taken care of( now that's service)! Noah was also helpful with the tech details. Kudos 👏🏾 Alec, Eboni 2.0 and I really appreciate you and your dedication to your job and customers! More