Mercedes-Benz of Escondido

My Agent Amir is awesome, he is the one that helped found the dream of my car!! He’s courteous, professional, genuine and fun to talk to!! And on top of that, he checks up on me periodically even after the c the dream of my car!! He’s courteous, professional, genuine and fun to talk to!! And on top of that, he checks up on me periodically even after the car is sold to me just to make sure I’m fully satisfied with the car and answered all my questions whenever I have them with great amount it care and patience!! That’s the kind of real customer service I appreciate from Mercedez!! Now I know I really made the right choice!!! Thank you Amir!!! More

Service was quick. However, never called me when then part came in that I was waiting on. However, never called me when then part came in that I was waiting on. More

Jon F is great! Knew I had an issue the day before taking a trip and had me in first thing the next day. Thanks Knew I had an issue the day before taking a trip and had me in first thing the next day. Thanks More

It was Great service that was provided by my service advisor to get the recall done on my vehicle advisor to get the recall done on my vehicle More

Excellent service advisor,and customer service. Nice customer waiting lounge with complimentary drinks. Everyone is very helpful. Nice customer waiting lounge with complimentary drinks. Everyone is very helpful. More

Followed through with what was discussed. Communicated well. Seems simple but unfortunately some other dealers can’t seem to do this. Communicated well. Seems simple but unfortunately some other dealers can’t seem to do this. More

It was a good experience. People were courteous and did not sell the car aggressively. People were courteous and did not sell the car aggressively. More

The service was very friendly n polite, it’s to bad they don’t have the loaner car like before don’t have the loaner car like before More

The Service department was as always easy to work with and the techs went above and beyond to keep my car in tip-top shape. and the techs went above and beyond to keep my car in tip-top shape. More

I had a recall taken care of through the service department. Veronica was amazing and went above and beyond with her care and attention that she gave me! department. Veronica was amazing and went above and beyond with her care and attention that she gave me! More