Mercedes-Benz of Escondido

This is the worst Mercedes-Benz dealership in California. They are shady on their practices and the employee are very rude. The managers are even worst. They seem to have a small member syndrome, all they do They are shady on their practices and the employee are very rude. The managers are even worst. They seem to have a small member syndrome, all they do is show off their ego. The finance department is the worst. They add stuff to your deal and pretend is not there. And if you are waiting for a refund of a cancellation, sit tight, the awful finance director Gemma will ignore your phone calls and emails. AVOID THIS PLACE AT ALL COST. More

The dealership's Service Department, mainly due to its service advisors, has deteriorated over the years. Former top service advisors Larry Hastings and later Anna Almasri were courteous, thoughtful, hone service advisors, has deteriorated over the years. Former top service advisors Larry Hastings and later Anna Almasri were courteous, thoughtful, honest, and promptly delivered a repaired car as promised. However, after Larry left and later Anna, the Service Department has slowly slid downhill. The dealership represented by Larry's and Anna's excellent work earns five stars; presently the dealership needs major personnel improvements and, therefore, deserves zero stars. Larry was an exceptional service advisor, like the advisors (plural) at other Mercedes dealerships, friendly and competent, called and sincerely apologized when there was a problem, and basically looked after the customer. Invoice 653178, 657435, 659298, 672449, 687947, and Invoice #: 716037 Ramon V, in lieu of Larry, promptly delivered a repaired car as promised but, during the repair, it was impossible to contact Ramon via text or phone for an estimate for a future repair job or for the car's repair status before closing time. I contacted a service manager and reported an AWOL Ramon. The service manager apologized and, though busy, provided an estimate. Where was Ramon? Invoice #: 752370 After Ramon's poor service, I gave Hoehn Motors in Carlsbad a try, a trouble-free repair and pleasant experience though the drive is long. Michael S was like Larry, courteous, thoughtful, honest, and promptly delivered a repaired car as promised. Invoice #: 679336 Returning to this closer dealership, Anna, sincere like Larry, was a pleasure to work with, constantly updated me on the repair as I waited but, unfortunately, she did not stay long. Invoice #: 757921 The Parts Department had informed me that it has the parts for the infamously delayed airbag recall campaign. I asked for confirmation. The Parts person confirmed. I arrived the following Monday at the appointed time, met Rudy H, and waited an hour during the repair. Rudy suddenly approached and conveyed that the Parts Department does not have the parts and that the parts should come on Friday. Invoice #: 763749 Brian H mentioned and insisted on a new set of tires numerous times during checkout. I passed as I do not carry a copy of Consumer Reports in my pocket or in the car on new tires. Invoice #: 776944 I questioned Mario V's diagnostic fee as those fees are usually waved during repairs. However, Mario insisted that the diagnostic fees are now part of the dealership's new policy. Invoice #: 803335 I asked Brian O about the diagnostic fee imposed in a previous repair. Brian informed that he does not charge diagnostic fees but that other service advisors may charge diagnostic fees. I thought that I had found an outstanding and upstanding service advisor like Larry or Anna. Nope, Brian does not answer my texts or calls during closing hour. I followed-up with a service manager. Five minutes later, 53 minutes before closing, Brian called and informed that there are no parts, standard TPMS sensors, available and that the sensors are coming in the next day. Was Brian at work? RO (Repair Order) #: 811966 The dealership's mechanics have performed excellent repairs. It is too bad that its service advisors are something else. More

Hi,I brought our family car in at Mercedes Benz Hi, I brought our family car in at Mercedes Benz Escondido dealership 1101 W 9th ave, California, Escondido, USA, 92025 to be fixed, for: - The Hi, I brought our family car in at Mercedes Benz Escondido dealership 1101 W 9th ave, California, Escondido, USA, 92025 to be fixed, for: - The siren was going off by itself, and - The battery was drained overnight, I replaced the battery before taking it in, it drained overnight as well, so I took it to the dealership for a FULL diagnostic to fix the siren and figure out EXACTLY where the parasitic power drain is coming from. They (supposedly) did a full diagnostic, they claimed to have brought in an electrician specialist to see where the parasitic power draw is coming from, they kept the car for two whole days, then said nothing else was wrong, as far as, the wires and the fuses are perfect, all is good with the car (bedsides the normal future non-electrical regular car maintenance), and the only thing that was wrong and drained the battery –twice- was the siren, they replaced the siren $138 and $645 labor. The day of picking it up, I noticed at the dealership parking lot the radio / audio was not working after that, which was never a problem before / it was fine when I drop it off, I asked them what is going on, he (Sean Manshadi the appointed service rep) came out and took it back to the technician, we waited longer, then came back shrugged his shoulders saying it could be when the battery went out, the audio gateway might have burnt out or something and it might need replacement, which will cost $2000, I then asked, shouldn't your Mercedes-Benz dealer computer diagnostic and electrician Specialist have known exactly what is what and noted this already, he said no, but do not worry about it, the car is in good mechanical condition (with some regular maintenance and normal things that will eventually need attention that all have nothing to do with electrical, siren, or battery), and the battery won't die again, I asked him are you sure, he said yes, and that they checked everything as far as the electrical / wiring and all. I left there thinking what??? You have it for two days, paid all that money, plugged it in, brought in a Specialist and still no??? How come they can't tell me exactly why my radio / audio suddenly acting funny??? Anyways, I leave thinking, that is that, and we are good to go as we were assured it is all good now. Then overnight the car dies, again! I went and replaced the battery, again, then I called him and said you assured me all is well, what is going on? He said well maybe it was an underlying issue that came up later, I asked him, why? You assured me you checked everything and all is good, how come your computer diagnostic machines and Specialist did not catch that? He began to talk down on the age of the car, which is in well maintained, loved, and cared- for condition btw, he –of-course- blamed it on the older model of the car (which is in -almost- pristine good condition as I mentioned.) I did not appreciate the insinuation that the year of the car or whatever is the cause of the unknown parasitic electrical draw, and he began proceeding with a condescending tone, as if I am a woman and not supposed to understand what the xxxx is he talking about. Ironically enough I did my thorough research, and found out that this is a known issue with that year and model, which his specialist should have known right away, but did not. They had no clue. I sent suggestions on what the problem might be based on my reading. Again, I am not a specialist, but I do my work. He said as if he is doing me a favor, and promised me that the full in depth diagnostic and labor will be FREE, and all I will be billed is the item itself, if any needed. I got the car towed there, again, within the same week two-3 days apart, then he calls me the next day during the evening around 530 pm PST, telling me, he has no clue what is wrong with the car, nothing is wrong with alternator or anything like that, and that he needs to tear the car apart to check all the wiring (which I thought that is what they did the 1st time and what they were doing the 2nd time around), but he then proceeded telling me that it is going to cost me to diagnose the car. I reminded him that he promised no diagnostic/ labor cost all FREE, and only pay for any part replacement, since the car was supposed to be done 3 days ago when we already paid for diagnostic and labor earlier this week. Then, he begins to say he never said that, which, another implication that I am lying or making it up, I absolutely am not wow. Then he continued to tell me that I can take it somewhere else, with such non-caring tone, if I am not comfortable with the labor cost, which he is now throwing around as if he never promised free labor, since I already paid when it was there for two days before, and that is what he needs to do, and with an unnecessarily condescending tone he says I will repeat again what I said, I stopped him right there and told him I am not dumb, no need to repeat that, I know exactly what he said, and it is confusing, because these are two different versions coming out of his mouth, what they type to make themselves look good on paper, and what they actually say in person. I told him that I don't like this haggling behavior, and waste of time. In total this dealership has our car for 9 whole days, without any thought in mind on how we are going to go around / or offering courtesy service. Of-course I am not going to tow it somewhere else and cost myself more waste of time, effort and money. I tried to reach the location of two directors, and the service director, I have not heard anything from anyone for days. The directors did not reach out at all, and the service director reaches out with a clear message that he has no clues on what went on / did not bother to thoroughly read my message, offering me a mere 20% off the bill, but won’t bill me for looking it, as he is doing me a favor, which is ridiculous to say the least. After such a long week, they promised to pick up on Sat mid-day, no one called, even when I inquired, nothing until Monday. NO ONE EVER told me that it will not be ready for even more days throughout the weekend. I picked it up and of-course the passenger side plastic cover was broken, and weird black padding puffs are all over the front stick shift and seats, I asked him what happened, he said I don’t know, did you want me to vacuum the car for you? - are you sure that wasn’t there before? I will order a part for you if that is what you want, again, sounding like he is doing me a favor, when I am legitimately concerned for the quality of service at that location, and all the mess they added on. Talking to me, as if I am making that stuff up, and they are not owning to anything they have unnecessarily done to the car. Like the 1st time, when I asked him, why the rubber string on the gas cover was ribbed, which was new, he said I don’t know, he wouldn’t be near that. Every single time, I do not know, is his famous answer. I turned the car on, the 1st thing I hear weird clicking sound to the left side from the seat or something, it stopped after a few minutes, and as we drove away, I get the weirdest burning smells from the vent, as well as, the side mirrors no longer function and yes they did before I am 100% sure, immediately opened the windows for fresh air. I informed them. He has yet to respond. But of-course, the famous answer will be I do not know. Still, I do not know what else they messed up. UPDATE: today the unprofessional Sean Manshadi replied 10/20/2021, when I inquired about why no one was responding and when to pick up the broken part replacement that he took pictures of and said he will replace. He replied that he will not fix the cover as promised, because his incompetent specialist said he did not do it, and he will check what they missed-up for another diagnostic fee of $205. UNBELIEVABLE! Also, I realized the front-roof reading light buttons do not function anymore, the the whole console is off-center and not put back correctly, which explains all the black padding puff mess that covered my stick shift and front seats, that I had asked him about, I do not know why they are lying about not doing anything in the front, when it is a whole mess of non functional buttons and all. So now the car went in for 2 issues (siren and to thoroughly locate battery drain power source), and left with more, and remains unfixed, with no audio gateway functionality, no car radio, broken plastic cover on the passenger seat, and God knows what else, and no sound amp (which I kept disconnected since they said that it was the source causing the drain, and asked me to pay $2000 to fix it), I said I will pay for the part about $600 but not labor over $1300, but they did not cooperate and fix their service issue. Will see if the battery stays strong and without any more BS. I am sick of it, I am done, I am done with them and with that horrendous and horrible experience, unprofessional, unknowledgeable crowd, and uncaring client service. This is unbelievably ridiculous, really. I despise using gender as a way to treat people differently. If I were a man, they would not have dared to do any of this at all, and would not have had the tone of voice and looks they gave me in person, and I will not stand by, be treated as if I have no clue how things work, and be disrespected that way. When a man is worked up, he is powerful and respected; but, when a woman is rightfully worked up she is viewed as emotional / crazy (which I handled myself calmly and with absolute grace and respect). This is a money pit gate of xxxx. Unacceptable. Regards; YZ. They have been reported to BAR More

I drove over 30 miles to be greeted with the worst, rudest, most unprofessional sales staff including the sales manager I haver ever encountered, way overpriced. took my business elsewhere. rudest, most unprofessional sales staff including the sales manager I haver ever encountered, way overpriced. took my business elsewhere. More

Beware of the sales person Michael. He offers a friend $1000 discount but when you read the lease terms the manager Nathan Salib and Michael (the sales person) upsold a 38610 car for almost 47000. When as $1000 discount but when you read the lease terms the manager Nathan Salib and Michael (the sales person) upsold a 38610 car for almost 47000. When asked why? The manager Nathan Salib stated it’s called “Money Factor”. I can add money if I want to. Then he continued saying he has leased 128 cars at age of what 40?? lease 128 cars??? and that I don’t know anything about leases. Very rude manager and Extremely dishonest. Do not trust them. More

Same day sale went well overall. Issue is back office, Same day sale went well overall. Issue is back office, which is horrible. Several emails and phones calls never returned. David Porter, the Finance Same day sale went well overall. Issue is back office, which is horrible. Several emails and phones calls never returned. David Porter, the Finance Manager, has no place dealing with customers. More

This is literally the worst car purchasing experience I This is literally the worst car purchasing experience I have ever had. I purchased a 2013 Audi S8 From this dealership and I wish I had read these r This is literally the worst car purchasing experience I have ever had. I purchased a 2013 Audi S8 From this dealership and I wish I had read these reviews first... What a disappointment to Mercedes this little hole in the wall dealership is...The car which I purchased had not been inspected at all as far as I could tell. The car they sold me had no heat at all. No defroster either. When I called and spoke with Sylvestre, the salesman who sold me my car, he said that the service department had replaced my water circulation pump and that it must be defective. He told me to bring it in and they will fix it under warranty...Fast forward a couple days. I bring in my car, no one can give me any info when I dropped of my car. Ok, its early, they need to get business going and they will call me, right? WRONG! These guys kept my car for 2.5 days with not one communication. Not one call back to my calls. 2.5 days. You just keep someone's car with zero communication for days! WOW, HOW COMPLETELY ILLEGAL. OK, when I finally had enough and went to get my car the service person who also fits in really well at this poor establishment told me he knew nothing about the car and that it would take over a month for the part to come in.??? So you were going to keep my car for over a month? Really? What world do you live in? Honestly folks, every time I see a Mercedes Benz after this experience I cringe. I think to myself, there's another person being scammed by a company into believing the name is the product. No, the people are the product. You are buying the people who work for and who make the product, and these people act like they have zero respect for their investors. Zero! More

The worst dealership service department I have ever experienced. A 2-4 hour recall service took 3 days. Their explanation was they are really busy. How about not scheduling more cars than you can hand experienced. A 2-4 hour recall service took 3 days. Their explanation was they are really busy. How about not scheduling more cars than you can handle? When it was finally done they tried to sell me additional service the car did not need. If it was possible I would give them 0 stars. I previously got a “discounted” $1800 quote for a $60,000 service. I paid $1,100 at a local shop and it was a great experience. This place sucks. will never come back to Mercedes of Escondido. More

Horrible experience!!!!!!!!I scheduled an appointment a Horrible experience!!!!!!!! I scheduled an appointment a week in advance to complete my first service as well as check out a weird noise in my bra Horrible experience!!!!!!!! I scheduled an appointment a week in advance to complete my first service as well as check out a weird noise in my brand new car. My service advisor was John and I explained to him that due to my work related items I carry with me I must have a loaner car in order to get my car serviced. He promised me that they will have a loaner car for me that morning and I will be out of there in less than 15 min. My appointment was at 0730 AM, Once I got there I noticed to be the first costumer of the day, John got my credit card along with my CDL and escorted me to check in desk where supposedly I was going to be helped shortly. After waiting for about 15 min I asked the guy sitting behind the desk who was going to help me because I am on my way to work and can't be late. His response was :" Sorry we don't have a car for you, you can reschedule or get an uber". I went back to john" MY SERVICE ADVISOR" and he said :" Yeah we run out of cars" I asked to speak with the manager named Adolfo and explained that the appointment was scheduled a week ago and I was promised a loaner car. This guy shamelessly lied through his teeth straight in my face saying that yes other costumers came before me already and we are out of cars right now. I said:" where are they, I am the first one here this morning." Even though I scheduled a week in advance, had to arrange my work schedule for that day, I was unable to complete the service of my car due to horrible costumer service. PLEASE NOTICE HOW ALL 5 STAR REVIEWS ARE PLACED IN THE LAST 3 MONTHS. ALL THE HONEST 1 STAR ARE ACTUALLY OVER YEARS. Save yourself sometime and un-necessary headache by not going to this Dealership. More