Mercedes-Benz of Escondido

Arrogance and disrespect from the internet sales manager! Don't deal with an ARROGANT and DISRESPECTFUL Internet sales manager (MICHAEL STANSBURY) I buy cars every couple of years and have been doing so for t Don't deal with an ARROGANT and DISRESPECTFUL Internet sales manager (MICHAEL STANSBURY) I buy cars every couple of years and have been doing so for the past 20 years which means I have dealt with numerous managers and sales people in different states and different manufacturers, but never encountered such arrogance, disrespect like this from anyone! let alone a sales manager!! of course I made sure to put him in his place. I have all the emails of the conversation if anyone wants to know more!! More

Christopher Bayne was my service consultant during my recent 20,000 mile service. I was running late and let Chris know I would be there about 15 minutes late... Well, 45 minutes later, there I was, and recent 20,000 mile service. I was running late and let Chris know I would be there about 15 minutes late... Well, 45 minutes later, there I was, and there was Tarren White, the service greeter, welcoming me by name with a friendly " Hello Mr. Rodriquez, how are you today". WOW!! That DOES NOT happen anymore anywhere! Chris was ready to go with a loaner and the entire experience took 10 minutes! I appreciate those that respect my time, and being treated like a real person, not a number. Because of Chris and Tarren, I will only tell my friends and family to go to Mercedes Benz of Escondido More

l recently purchased a certified SL 550 at this dealership. My salesperson was Mike Rossi. He couldn't have been nicer or more patient. I also had the opportunity to meet Rhett Saunders, used ca dealership. My salesperson was Mike Rossi. He couldn't have been nicer or more patient. I also had the opportunity to meet Rhett Saunders, used car sales manger, who was also very pleasant. Since purchasing my car I have had several questions and issues to resolve, Mike and Rhett have been very responsive to resolving all my questions and issues. I would recommend visiting Mercedes of Escondido and Mike Rossi if you are interested in purchasing a vehicle. More

Just leased my 3rd car with MB Escondido. I HATE the whole car lease/buy experience (would much prefer a root canal) however my last two cars have been leased with MB Escondido and both experiences were whole car lease/buy experience (would much prefer a root canal) however my last two cars have been leased with MB Escondido and both experiences were smooth and enjoyable. My husband had to leave for a golf game so I started the paperwork process. Piece of cake and good way to spend time. An immaculate showroom and facility. Spotless and upscale, including the restrooms which says something about the pride of management (I have been in luxury car dealerships with less than desirable restrooms). Ming handled the car selection. He is very well informed on their vast inventory. I had lots of questions and he had answers for all of them. Sales Manager Bob was on hand to seal the deal and insure that we were happy which we were. I turned in an E350 that I really hated to part with but leased a new ML350 that is an incredible car for the money. I was not thinking SUV until I drove it and then I was sold. It blows the BMW X5 away. Very comfortable ride and very roomy interior. Just a great car all around. My experiences have been consistently positive, both the actual transaction and servicing the cars. I've always had my car ready and waiting after service, clean and shining, with the work completed on time or early. This is a very professionally run operation, they treat their clients with respect and you get the feeling they sincerely care. We have a history with MB Escondido and will remain loyal customers for this very reason. More

We have been going to Mercedes of Escondido for many years since our first Mercedes purchase in 2003. They have always gone above and beyond for any service issues and concerns. Even bringing the loan years since our first Mercedes purchase in 2003. They have always gone above and beyond for any service issues and concerns. Even bringing the loaner and installing the car seat correctly for my pregnant wife when she caught a flat tire in rush hour traffic. Recently we found ourselves aquiring an 80's 260E and they went through it bumper to bumper and provided the same level of service as if it were our 2009 E63. Amazing and impressive. Larry goes out of his way to insure our concerns are cared for and we are motoring safely and keeps us informed every step of the way. We have found the prices for service to be less than our daughters Ford and less to maintain than expected. More amazing. My opinion is Mercedes of Escondido has the best in the industry working there and lead the nation in how to be an unsurpased Mercedes Benz dealer. More

I havent bought the car from them because i didnt like the color they had in stock but overall they seem towards the better side specially the lady whom i was talking to. Her name is Michelle. If they had the color they had in stock but overall they seem towards the better side specially the lady whom i was talking to. Her name is Michelle. If they had the vehicle and color i was looking for then i would have bought it from them, they dont seem pushy and irritating. More

I went to MB of Escondido because I saw the car I wanted with the options I wanted at a decent price. The wife and I drove down there in her Jetta and as 20 somethings weren’t sure what to expect from a MB with the options I wanted at a decent price. The wife and I drove down there in her Jetta and as 20 somethings weren’t sure what to expect from a MB dealer, thankfully our salesman (Jim) was very friendly. He greeted us right away and let us take the 04’ CLK500 out for a test drive by ourselves which made me feel respected and valued as a customer. The car was priced on the low end of bluebook and they gave us a reasonable offer on my trade in (a 98’ CLK320). The finance guy (Dale) was professional and got the paperwork done quickly. They didn’t try to pressure us into buying anything else and overall I was happy it only took like 1 hour. All in all I would recommend them to my family and will check them out again when my wife is ready to buy her next car. More