Mercedes-Benz of Escondido

Amir has been good to work with! Transaction was all on the phone sight unseen purchase. So far so good! David in finance also good to work with! Transaction was all on the phone sight unseen purchase. So far so good! David in finance also good to work with! More

Everyone in your service department from the manager Alonso to Rudy Hernandez and technician Greg Grassman are super!!! Alonso to Rudy Hernandez and technician Greg Grassman are super!!! More

Jon Fonseca is the most honest, reliable Service Advisors I have had in my 15 years of being an owner of multiple Benzes. I'm always assured that my vehicle is in good, honest hands at MB of Escondi Advisors I have had in my 15 years of being an owner of multiple Benzes. I'm always assured that my vehicle is in good, honest hands at MB of Escondido More

Wonderful experience, they did what was promised in coding my new spare key. Unfortunately the car wash was not working so no clean car but I was advised of this when I arrived. coding my new spare key. Unfortunately the car wash was not working so no clean car but I was advised of this when I arrived. More

Dealing with Lester in service was great. He was both friendly and professional. Felt he went above and beyond to get my vehicle service correct. He was both friendly and professional. Felt he went above and beyond to get my vehicle service correct. More

Excellent service very helpful and engaging staff will come back again soon Advisor was very helpful come back again soon Advisor was very helpful More

Escondido MB only gets two stars because Jon in the service dept is a competent, caring, intelligent employee. The overall attitude whenever I’ve called and spoken to anyone else has been patronizing, service dept is a competent, caring, intelligent employee. The overall attitude whenever I’ve called and spoken to anyone else has been patronizing, and I’ve been made to feel like MB doesn’t care about a customer unless they’ve spent $100k or more on a vehicle. Heaven forbid I have to drive a Sprinter van for work. They require an appt for a simple warranty repair on a door latch and it takes 6 DAYS to get the job done. I won’t be returning to this dealership. More

Carlos was able to moved up my appointment and secured me a loaner without me waiting too long . Thank you Carlos and to the guys (loaner vehicle attendants) who were courteous and helpful 😊 a loaner without me waiting too long . Thank you Carlos and to the guys (loaner vehicle attendants) who were courteous and helpful 😊 More

Overall the worst service experience I’ve ever had anywhere. I brought my vehicle in for a check engine light, and here are a few lowlights from my journey: - Upon arrival to drop off my vehicle a anywhere. I brought my vehicle in for a check engine light, and here are a few lowlights from my journey: - Upon arrival to drop off my vehicle a group of service managers were in the corner watching a video on their phones and didn’t acknowledge me at all. - No loaner was provided even though reserved through appointment calendar - Had to call two days later for status when told I would be called the next day - Part not in stock, rep didn’t check for local supply and had to wait almost 3 weeks, still no loaner provided. - Was told vehicle was ready for pickup , came the next day and it wasn’t had to wait an hour after being told it would only be 20 minutes. All the work was covered under warranty thankfully, but there was zero communication during the nearly 3 weeks the car was in service. For future needs I will gladly drive five times the distance to another dealer for any future needs. With other options available I will be taking my business elsewhere and so should you. More

I purchased my first Mercedes-Benz from this dealership Mercedes-Benz of Escondido, almost two years ago. It is a great 4-door sedan C300. It is a Certified Pre Owned coming off a lease. Yesterday, I went Mercedes-Benz of Escondido, almost two years ago. It is a great 4-door sedan C300. It is a Certified Pre Owned coming off a lease. Yesterday, I went to sell it to CarMax and was given a lower estimate than online. The reason they stated was because this car had been in an accident and there was structural damage. I shared, I've never gotten into an accident. They showed me a report that not only showed the accident, but also shared the number of the police report that was in the system! They lowered my estimate by $4,400! I had no idea that this car was in an accident when I purchased it. I went in alone and felt vulnerable then entire time. I really wanted the car and probably would've purchased it regardless, but the lies! All they can say now is that I signed "the car facts" (After 3 different people hung up on me!). They provide you will about 50 pages of documents when buying the car and financing and hid this one. All they said about the history was that it was leased and all repairs were made here. Hm. Why do that to someone? Don't you want repeat customers? Mercedes-Benz is an amazing company/Brand/car and name, but please RUN from this dealership. I feel cheated and taken advantage of. I asked if they would at least try and make it right and pay me the original Car Max quote and they offered less than the discounted number! Way to stand behind your product! Also, I just had a minor repair done at this dealership and they stole my phone cord and replaced it with one that doesn't even connect to the iphone! When I called about that, there was no response. I mean how easy was it to repair that issue. Just apologize and offer me one that's similar. I feel taken advantage of as a woman, which they seem to disregard. I joint the other reviews advice for women to STAY AWAY from this con artist dealership! I really want to say it was just one or two people in the dealership, however, it was many, many employees, who either, lied, hang up on me, told me too bad you signed, scammed me, etc. RUN RUN RUN from this dealership. They give Mercedes a Bad Wrap! More