Mercedes-Benz of Escondido

Trevor provided excellent service! He was knowledgeable about some questions I had and he was prompt with my service! He was knowledgeable about some questions I had and he was prompt with my service! More

Amir has been good to work with! Transaction was all on the phone sight unseen purchase. So far so good! David in finance also good to work with! Transaction was all on the phone sight unseen purchase. So far so good! David in finance also good to work with! More

Everyone in your service department from the manager Alonso to Rudy Hernandez and technician Greg Grassman are super!!! Alonso to Rudy Hernandez and technician Greg Grassman are super!!! More

Jon Fonseca is the most honest, reliable Service Advisors I have had in my 15 years of being an owner of multiple Benzes. I'm always assured that my vehicle is in good, honest hands at MB of Escondi Advisors I have had in my 15 years of being an owner of multiple Benzes. I'm always assured that my vehicle is in good, honest hands at MB of Escondido More

Wonderful experience, they did what was promised in coding my new spare key. Unfortunately the car wash was not working so no clean car but I was advised of this when I arrived. coding my new spare key. Unfortunately the car wash was not working so no clean car but I was advised of this when I arrived. More

Dealing with Lester in service was great. He was both friendly and professional. Felt he went above and beyond to get my vehicle service correct. He was both friendly and professional. Felt he went above and beyond to get my vehicle service correct. More

Excellent service very helpful and engaging staff will come back again soon Advisor was very helpful come back again soon Advisor was very helpful More

Escondido MB only gets two stars because Jon in the service dept is a competent, caring, intelligent employee. The overall attitude whenever I’ve called and spoken to anyone else has been patronizing, service dept is a competent, caring, intelligent employee. The overall attitude whenever I’ve called and spoken to anyone else has been patronizing, and I’ve been made to feel like MB doesn’t care about a customer unless they’ve spent $100k or more on a vehicle. Heaven forbid I have to drive a Sprinter van for work. They require an appt for a simple warranty repair on a door latch and it takes 6 DAYS to get the job done. I won’t be returning to this dealership. More

Carlos was able to moved up my appointment and secured me a loaner without me waiting too long . Thank you Carlos and to the guys (loaner vehicle attendants) who were courteous and helpful 😊 a loaner without me waiting too long . Thank you Carlos and to the guys (loaner vehicle attendants) who were courteous and helpful 😊 More

Overall the worst service experience I’ve ever had anywhere. I brought my vehicle in for a check engine light, and here are a few lowlights from my journey: - Upon arrival to drop off my vehicle a anywhere. I brought my vehicle in for a check engine light, and here are a few lowlights from my journey: - Upon arrival to drop off my vehicle a group of service managers were in the corner watching a video on their phones and didn’t acknowledge me at all. - No loaner was provided even though reserved through appointment calendar - Had to call two days later for status when told I would be called the next day - Part not in stock, rep didn’t check for local supply and had to wait almost 3 weeks, still no loaner provided. - Was told vehicle was ready for pickup , came the next day and it wasn’t had to wait an hour after being told it would only be 20 minutes. All the work was covered under warranty thankfully, but there was zero communication during the nearly 3 weeks the car was in service. For future needs I will gladly drive five times the distance to another dealer for any future needs. With other options available I will be taking my business elsewhere and so should you. More