Mercedes-Benz of Escondido

Carlos is a great service provider . He is always responds quickly and accurately. Thank you He is always responds quickly and accurately. Thank you More

This purchase has been a total mess. Purchased a Defender 110 from out of state. Wired money, could not get Irene on phone to confirm funds had been delivered. Finally after 4 days of ca Purchased a Defender 110 from out of state. Wired money, could not get Irene on phone to confirm funds had been delivered. Finally after 4 days of calling got a hold of a manager and received confirmation funds had arrived. Car was shipped a week before agreed upon delivery date. Dealership did not contacted me letting me know the car was being shipped. Vehicle was sent without proper paperwork to title car. Spoke with Marko who had no idea the car had been shipped. Marko (DMV Clerk) was starting DMV paperwork 3 days after car had been shipped. Promised to overnight docs I needed to register car. Have not received them, we are past promised doc deliver date. No one picks up their phone, every VM is full. Complete disappointment and disaster. More

My service advisor was communicative and helpful. The dealership is in a temporary location while the new building is being built The dealership is in a temporary location while the new building is being built More

Time for brakes. Work completed and I drove it home and brakes felt soft, even squishy. Called Victoria, returned for a double check. Two service techs inspected & te Work completed and I drove it home and brakes felt soft, even squishy. Called Victoria, returned for a double check. Two service techs inspected & test drove to verify. No leaks or oddities found by them. They took my concern seriously inspected then videoed the inspection, sent it to me and declared it safe to drive. Transparent honesty in the service department is where I want to buy my next Mercedes. Cut no corners, tell me the truth to the best of your ability. Thank you Victoria and service team! More

Amir did a great job and demonstrated he was "on our team" the entire time as we went through the purchase process. Service was fast, friendly, cordial and personable. team" the entire time as we went through the purchase process. Service was fast, friendly, cordial and personable. More

Victoria My service advisor is THE BEST she is above and beyond what you would expect!!! beyond what you would expect!!! More

Called and spoke with Jhonatan and he told me the details and spects of the SUV i was looking for. Met with him and in a few minutes made a deal. Great service !....recomend ask for him and spects of the SUV i was looking for. Met with him and in a few minutes made a deal. Great service !....recomend ask for him More

Had an excellent experience with Trevor! I had to my yearly service done last week and it was very smooth and professional. I wish the car wash service was working but the customer service i I had to my yearly service done last week and it was very smooth and professional. I wish the car wash service was working but the customer service is impeccable. Trevor was more than exceptional and it made my day! More

Car took three months to get fixed now I’m not happy but I’m still making payments I’m still making payments More

Jonathan was very easy to work with, was very professional and went above and beyond to help us out! Highly recommended!! professional and went above and beyond to help us out! Highly recommended!! More