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Ray Catena Motor Car Corp - Service Center
Edison, NJ
231 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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231 Reviews of Ray Catena Motor Car Corp - Service Center
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September 13, 2019
Poor scheduling / Service requested not done This review is a long overdue, but mainly because I called and was promised that I would review a link through email to start a review. Since I did no This review is a long overdue, but mainly because I called and was promised that I would review a link through email to start a review. Since I did not received that, I will put the review here. I have been servicing my various C-Classes at this location since it opened and have seen service steadily decline. The most recent example was by far the worst experience. Scheduling: I was given a 1p appointment. I arrived at 12;50p and was probably the second car in that time slot to arrive. Standard procedures ensue, and I go wait in the waiting room. At 1:20p, I went to ask why I have not been assigned a consultant yet. Was told I would be next, but it was not until approximately 1:40p before I spoke to a consultant. That is 40 minutes of wasted time. I understand the technicians come back from lunch at 1p, but if they need more time, why not start the appointments at 1:30p? Service request not done: A couple of hours later, I received a phone call from the service consultant. He tells me that he noticed one of my tires should be replaced, but that would mean I would not be able to pick up the car until the end of the day. I agreed to the service to replace the tire. When I go back to get the car, I had to wait 30 minutes for them to "invoice and print up the bill". I do not know what that entails, but it certainly should not take 30 minutes. It was almost as if they had no idea I was coming to get the car. On top that, I reviewed the bill, and the service to replace the tire was not done! At that point, I decided not to say anything and just leave for the fear of being stuck there for however much longer. The entire experience is now a far cry from my initial visit to this facility. It has gone from a 5-star to a 2-star, and I will not be going to back to see if the slide continues. Record of my visit: Confirmation Code: X02T4NLSCS More
by mchin23
Employees Worked With
Edward Vecchione
August 01, 2019
Ray Catena Edison is Excellent Bought my C300 from Ray Catena in Edison. I worked with Tom Cola who was very professional, great with follow up and extremely patient as I was very Bought my C300 from Ray Catena in Edison. I worked with Tom Cola who was very professional, great with follow up and extremely patient as I was very specific in what I wanted in a car. He searched many locations and found exactly what I wanted. He is top notch and I highly recommend going to Tom if buying a car. I recently needed service and Ann Marie took care of my car. She is very knowledgeable about service options and thorough in the entire process. She is A1 in my book! More
by K Prongay
June 18, 2019
Excellent Service and Attention to Details. Ray Catena Mercedes Service has always proven to be exceptional. Adam, their service manager, always keeps me informed on the progress of my Mercede Ray Catena Mercedes Service has always proven to be exceptional. Adam, their service manager, always keeps me informed on the progress of my Mercedes and explains all the steps involved. He answers any questions I may have. The entire staff is friendly and polite and can't do enough to make everyone as comfortable as possible. More
by fern123
Employees Worked With
Adam McCuen
March 11, 2019
Excellent Service Experience Worked with Michael Migliore and received nothing but excellent service. Always goes above and beyond to make sure that my wife and I are satisfied w Worked with Michael Migliore and received nothing but excellent service. Always goes above and beyond to make sure that my wife and I are satisfied with our cars. Also accommodates my schedule and makes it happen. More
by CORIN POLANCO
Employees Worked With
Michael Migliore
March 05, 2019
Best service As always Linda makes me feel welcome. Mike Laudani made sure that the problem was solved. He always gets the job done. Thank you all for a great exp As always Linda makes me feel welcome. Mike Laudani made sure that the problem was solved. He always gets the job done. Thank you all for a great experience. More
by Bridge, jo
Employees Worked With
Mike Laudani, Linda
November 30, 2018
Windshield Washer Odor Coming Through Vents CANT BREATHE! I would give ZERO if an option! Is anyone having a problem with the strong odor of the windshield washer coming through the vents while driving? I h I would give ZERO if an option! Is anyone having a problem with the strong odor of the windshield washer coming through the vents while driving? I have had to roll the windows down while using just to breath. I almost passed out once! I have brought the 2018 C300 in several times to see what the problem is and they have duplicated the issue but no fix. I cannot drive the car this way but they will not do anything about the issue. They act very casual about it. I am not taken seriously. Maybe because I'm a woman? IMO. I have been dragged through the mud because they have deep pockets. They need to take this car back! More
by CAL
November 25, 2018
service center Recently I bought MB GLS 450 went to general service to make sure everything is fine. They told me they have 2 recalls and they have performed recalls Recently I bought MB GLS 450 went to general service to make sure everything is fine. They told me they have 2 recalls and they have performed recalls.After recalls when I went to pickup my car I got service B1 exceeded message and immediately asked him about the message. He said he needs to do oil change if he does that it will go off and he told me $200 for oil change. In general service they have found missing small part in the SUV they did not even call me to repair don;t know what they did. They have asked me to pay $170 for nothing never experienced this kind of experience. Initial supervisor was good and polite and when I went to pick up I met different supervisor he is rude. More
by venu
Employees Worked With
no names
August 14, 2018
Ray Catena of Edison Raj Murjani was an exceptional sales person that listened to and met our needs. He greeted us with smiles at the service center and discussed our opti Raj Murjani was an exceptional sales person that listened to and met our needs. He greeted us with smiles at the service center and discussed our options about a service loaner we inquired about. He helped us get the car of our dreams and did everything in his power to make sure we left satisfied. We will be back to do more business with Raj in the near future! More
by Jbucknell
Employees Worked With
Raj Paul Murjani
July 25, 2018
Very poor customer service Very poor service and customer service . Never recommend this place . There are other better service dealers in this area. Attitude staff n asked to w Very poor service and customer service . Never recommend this place . There are other better service dealers in this area. Attitude staff n asked to walk out of the service station after made to wait after an hour. Very poor staff n customer service. Need not be a Mercedes for this attitude. More
by Merc_123
Employees Worked With
Edgar and front desk on service department
July 10, 2018
Service on a brand new e400 Coupe Just purchased in e400 Coupe 4matic 2018 got it a week ago 2 Days Later had to send it to the service because it dashboard has noises coming from it s Just purchased in e400 Coupe 4matic 2018 got it a week ago 2 Days Later had to send it to the service because it dashboard has noises coming from it sounds like it's rattling air sounds from the side driver side window with air sounds dashboard GPS was freezing got it back driving on vacation dashboard still sounds and GPS froze again not happy brand new car 2 weeks old is going to be in the service twice now haven't heard from the service manager More
by Glenna1984@aol.com
Employees Worked With
