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Ray Catena Motor Car Corp - Service Center
Edison, NJ
227 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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227 Reviews of Ray Catena Motor Car Corp - Service Center
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March 05, 2019
Best service As always Linda makes me feel welcome. Mike Laudani made sure that the problem was solved. He always gets the job done. Thank you all for a great exp As always Linda makes me feel welcome. Mike Laudani made sure that the problem was solved. He always gets the job done. Thank you all for a great experience. More
by Bridge, jo
Employees Worked With
Mike Laudani, Linda
November 30, 2018
Windshield Washer Odor Coming Through Vents CANT BREATHE! I would give ZERO if an option! Is anyone having a problem with the strong odor of the windshield washer coming through the vents while driving? I h I would give ZERO if an option! Is anyone having a problem with the strong odor of the windshield washer coming through the vents while driving? I have had to roll the windows down while using just to breath. I almost passed out once! I have brought the 2018 C300 in several times to see what the problem is and they have duplicated the issue but no fix. I cannot drive the car this way but they will not do anything about the issue. They act very casual about it. I am not taken seriously. Maybe because I'm a woman? IMO. I have been dragged through the mud because they have deep pockets. They need to take this car back! More
by CAL
November 25, 2018
service center Recently I bought MB GLS 450 went to general service to make sure everything is fine. They told me they have 2 recalls and they have performed recalls Recently I bought MB GLS 450 went to general service to make sure everything is fine. They told me they have 2 recalls and they have performed recalls.After recalls when I went to pickup my car I got service B1 exceeded message and immediately asked him about the message. He said he needs to do oil change if he does that it will go off and he told me $200 for oil change. In general service they have found missing small part in the SUV they did not even call me to repair don;t know what they did. They have asked me to pay $170 for nothing never experienced this kind of experience. Initial supervisor was good and polite and when I went to pick up I met different supervisor he is rude. More
by venu
Employees Worked With
no names
August 14, 2018
Ray Catena of Edison Raj Murjani was an exceptional sales person that listened to and met our needs. He greeted us with smiles at the service center and discussed our opti Raj Murjani was an exceptional sales person that listened to and met our needs. He greeted us with smiles at the service center and discussed our options about a service loaner we inquired about. He helped us get the car of our dreams and did everything in his power to make sure we left satisfied. We will be back to do more business with Raj in the near future! More
by Jbucknell
Employees Worked With
Raj Paul Murjani
July 25, 2018
Very poor customer service Very poor service and customer service . Never recommend this place . There are other better service dealers in this area. Attitude staff n asked to w Very poor service and customer service . Never recommend this place . There are other better service dealers in this area. Attitude staff n asked to walk out of the service station after made to wait after an hour. Very poor staff n customer service. Need not be a Mercedes for this attitude. More
by Merc_123
Employees Worked With
Edgar and front desk on service department
July 10, 2018
Service on a brand new e400 Coupe Just purchased in e400 Coupe 4matic 2018 got it a week ago 2 Days Later had to send it to the service because it dashboard has noises coming from it s Just purchased in e400 Coupe 4matic 2018 got it a week ago 2 Days Later had to send it to the service because it dashboard has noises coming from it sounds like it's rattling air sounds from the side driver side window with air sounds dashboard GPS was freezing got it back driving on vacation dashboard still sounds and GPS froze again not happy brand new car 2 weeks old is going to be in the service twice now haven't heard from the service manager More
by Glenna1984@aol.com
Employees Worked With
March 16, 2018
No Hassle Oil Change The car was picked up from my place and delivered back in quick time. The Courtesy car was very good. Tom Cola took care of the appointment schedulin The car was picked up from my place and delivered back in quick time. The Courtesy car was very good. Tom Cola took care of the appointment scheduling and the entire works to my utmost satisfaction. Great work. More
by THEERTHA BALAGURU
February 25, 2018
Service Support #1 Mike Laudani went out of his way to make sure my car was correctly serviced He updated me during the process and was back on the road in no time T Mike Laudani went out of his way to make sure my car was correctly serviced He updated me during the process and was back on the road in no time Thanks Mike More
by Rob308
Employees Worked With
Michael Laudani
February 09, 2018
Amazing service Tom Cola told us he'd handle everything after we purchased our GL 450 over a year ago and he has gone beyond delivering on that promise. For our 2 ser Tom Cola told us he'd handle everything after we purchased our GL 450 over a year ago and he has gone beyond delivering on that promise. For our 2 service visits, he had a car delivered to our home for a loaner and our car was quickly returned upon completion making for a seamless event. We could not be more pleased with our Ray Catena Mercedes Edison experience and Tom Cola in particular. More
by RobS
Employees Worked With
January 02, 2018
Overcharged after5 Business Days of Waiting for Service I own a 2008 ML350 and took it in for service on a Wednesday morning. My initial complaint is that they did not have my car in their system as being p I own a 2008 ML350 and took it in for service on a Wednesday morning. My initial complaint is that they did not have my car in their system as being purchased at Ray Catena Mercedes, which is was. This was a headache on its own as I wasn't able to have a loaner vehicle unless I could prove that my vehicle was purchased there. After going back and forth, I was finally put into their system and granted a loaner. As mentioned, I dropped the vehicle off on a Wednesday and had to contact the service center on Friday to get an update. MY CAR WAS NEVER EVEN LOOKED AT. It sat there for days untouched. I was told that they would have an estimate for me on Saturday morning, which never happened. I finally received an estimate on Tuesday morning when I reached out to contact them yet again. Unbelievable. I declined all of their recommended services but had agreed to pay for Service A and a windshield wiper fluid fix when the car was dropped off. Unfortunately, my car needed Service B, but I was never notified of this either. I was charged $450 for the most basic job. $350 was for labor! They simply cleared the lines for the washer pump and changed the oil. I never felt so disrespected as a customer in my life. PLEASE do not go to this service center, it is poorly run, poorly managed and the communication level is non-existent. They had my car for nearly a week and the service completed was far overpriced. More
by author
Employees Worked With
Mike
