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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
275 Reviews

275 Reviews of Mercedes-Benz of Des Moines - Service Center

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January 24, 2024

Top notch service and care provided by all employees. White glove service and would recommend 10/10 More

by PJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thank you so much for letting us know that our team at Mercedes-Benz of Des Moines provided top notch service and care. We hope to see you again!

January 22, 2024

Nasty cold day and service bay was full and Nathan worked me in to change windshield wiper blades. Thanks More

by Dick Cone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that Nathan was able to help you out with your windshield wiper blades. We hope to see you back at Mercedes-Benz of Des Moines for more awesome visits!

January 21, 2024

Nathan is very knowledgeable about my car and gives solid advice. I trust him and feel that he treats me fairly. Other advisors step in to either help me or get my paperwork started for him if I prefer to w More

by 2011 E350 4MATIC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you had a great experience with Nathan and he was very knowledgeable about your vehicle. We hope to see you back at Mercedes-Benz of Des Moines for more awesome visits with Nathan!

January 12, 2024

Brad Ashby has been my guy for over 10 yrs. He always is someone I can rely on for accurate information. He even made it tolerable when my bill topped $2K.🤦‍♂️😉 More

by lmc1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you've trusted Mercedes-Benz of Des Moines for over 10 years. It's awesome that Brad has been able to deliver stellar service for over a decade. Thanks for being such a loyal customer and we hope to continue serving you for many more years to come!

January 06, 2024

My blower motor on my defroster went out and the dealership worked it in on the same day and replaced it. They are the best. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hi Jim! Thanks for letting us know that our team at Mercedes-Benz of Des Moines was able to help replace the motor on your defroster in the same day. We hope to see you back for more efficient service!

January 06, 2024

Excellent service at reasonable cost. Quite pleasant to speak with a service advisor (Brad) who really knows cars! More

by pjleeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! It's awesome to hear that our team at Mercedes-Benz of Des Moines was able to deliver excellent service at a reasonable price. We hope to see you again for more awesome experiences!

January 05, 2024

Always a good experience here at Mercedes of Des Moines. The team is friendly, the service is excellent and they always go the extra mile to meet your needs! More

by DMuhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! It's awesome to hear that you had a great experience with our friendly team at Mercedes-Benz of Des Moines. We hope to see you again soon for more excellent service that goes above and beyond!

January 02, 2024

Great service and attention to detail. Provided alternate car with text updates through the process More

by cyroof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! It's awesome that our team provided great service and communication. We strive for effective service with an attention to detail unlike any other. Drive safe and we hope to see you back at Mercedes-Benz of Des Moines soon!

December 31, 2023

Excellent service and communication ! ! Will definitely do business in the future with Mercedes of DesMoines More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hi Tim! We're delighted to know you had an excellent experience with us at Mercedes-Benz of Des Moines. We look forward to serving your future needs!

December 31, 2023

They were able to schedule my service appointment within a week from the day I called. I was very happy to get a Saturday appointment. More

by Pleasant.view.percherons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know that you were satisfied with our quick scheduling and weekend availability at Mercedes-Benz of Des Moines. Thanks for sharing your experience and come again soon!

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