Brad Ashby
Brad Ashby at Mercedes-Benz of Des Moines

Brad Ashby

Service Advisor

Mercedes-Benz of Des Moines

9993 Hickman Road
Urbandale, IA 50322

5.0
81 Reviews
5.0

81 Reviews

Write a Review

81 Reviews of Brad Ashby

May 28, 2024

Dealership Rating
Employee Rating

Service department is great. They work together well and communicate effectively. Make customers feel welcomed. More

by Paul Juffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr

May 31, 2024

Mercedes-Benz of Des Moines responded

Hi Paul! We're delighted to hear that our service department made you feel welcomed and communicated effectively. Thanks for the positive feedback and come again soon!

May 23, 2024

Dealership Rating
Employee Rating

Friendly, courteous and informative service representative. Kept me informed. Timely service. I felt my Mercedes was in good hands. More

by braisch123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2024

Mercedes-Benz of Des Moines responded

Thank you for sharing your experience! We're glad to hear our team provided friendly and informative service at Mercedes-Benz of Des Moines. We appreciate your trust in us!

May 20, 2024

Dealership Rating
Employee Rating

Every person did a super good job on the car . The person who gave us ride to the store very nice and Kindly . And Brad the person who did the papers super nice and also showed how to do the Cruis More

by Ramirezzaida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I don’t know the person who gave us ride to the store

May 21, 2024

Mercedes-Benz of Des Moines responded

We're so glad to know that our team at Mercedes-Benz of Des Moines provided you with a great experience! It's wonderful to see Brad was able to assist you effectively. Thanks for your kind words and we hope you enjoy the cruise control!

May 17, 2024

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I am satisfied with the service done to my 2016 Mercedes Benz Sprinter. It was awesome! More

by crispinbaseka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Mercedes-Benz of Des Moines responded

Hello Crispin! Thanks for letting us know that you're satisfied with the work from our team at Mercedes-Benz of Des Moines. Come again soon!

May 14, 2024

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Employee Rating

Fabulous customer service. We are traveling cross country with our Mercedes Benz sprinter van and had engine issues. They fit us in and even checked to see if issue was under More

by Catherines2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Mercedes-Benz of Des Moines responded

We're so glad to have been able to assist you during your cross-country travels! It's great that our team at Mercedes-Benz of Des Moines could help resolve the issue with your Sprinter van and check for warranty coverage. Safe journeys ahead!

May 11, 2024

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Employee Rating

It was easy to make an appointment. Work was completed quickly. Service advisors were excellent. More

by Tbissell262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benjamin Knudson

May 14, 2024

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that it was easy to make an appointment and the work was completed quickly at Mercedes-Benz of Des Moines. Come again soon!

May 11, 2024

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Employee Rating

Brad was fantastic to work with! He made the extra effort getting my vehicle in quickly and returned to me. He also made me feel the issue was as urgent to him as it was to me, I wou More

by mark_plumb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Mercedes-Benz of Des Moines responded

Hello Mark! We're so glad to know Brad provided you with such excellent service at Mercedes-Benz of Des Moines! We appreciate your recommendation and look forward to helping with all your future Mercedes needs!

May 09, 2024

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Employee Rating

Have purchased numerous vehicles from them over 25 years and anticipate purchasing more. Excellnt service and supportive. More

by Leonmccullough25
Service Price Transparency
Service Communication
Recommend Dealer
Yes
May 10, 2024

Mercedes-Benz of Des Moines responded

Hi Leon! We're so grateful for your continued support over the years at Mercedes-Benz of Des Moines! It's always a pleasure to provide excellent service. Looking forward to assisting you with future purchases!

April 26, 2024

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Employee Rating

Pleasant, experienced, knowledgeable service staff. They were able to shift priorities to accommodate last minute urgent situation. They took the time to articulate the problem. Clean, calm waiting are More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tech was knowledgeable

Apr 26, 2024

Mercedes-Benz of Des Moines responded

Hi Brian! We're glad to know our team at Mercedes-Benz of Des Moines was able to assist you promptly and effectively. We appreciate your kind words about the service staff and waiting area. Come again soon!

April 24, 2024

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Employee Rating

Best service I ever received. We were on the road and need repair. They got us in on a Friday afternoon and got us out before they closed. Saved our road trip. More

by darrel.dykstra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Mercedes-Benz of Des Moines responded

Hello Darrel! We're so glad to have been able to help you out on your road trip at Mercedes-Benz of Des Moines! It's great knowing our team could get you back on the road quickly. Safe travels ahead and come again soon!

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