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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
287 Reviews

287 Reviews of Mercedes-Benz of Des Moines - Service Center

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September 23, 2024

Personable representative , informed of problem, cost and time it would take , no pressure on minor items and done in a timely manner. More

by garylu914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for sharing your experience! We're glad to hear our team at Mercedes-Benz of Des Moines provided clear communication and timely service. We appreciate your feedback and hope to see you again soon!

September 15, 2024

This is a fantastic dealership. Their sales and service teams are great representatives of the Mercedes brand. More

by ChiSox79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brahim Bouhaik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for the kind words! We're delighted to hear that our sales and service teams at Mercedes-Benz of Des Moines provided a fantastic experience. We appreciate your support!

September 13, 2024

Really great service at a great price. My loaner was fantastic and I felt well cared for. Thank you! More

by richard.webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you had a great experience and your loaner car worked out well. Visit us again soon at Mercedes-Benz of Des Moines!

September 11, 2024

Very pleasant to deal with and knowledgeable. Hand dried car which was nice. Wish I could have had a loaner. More

by Jamball1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for the feedback! We're glad you had a pleasant experience at Mercedes-Benz of Des Moines and appreciate your suggestion about loaners. Safe travels and come again!

September 10, 2024

Mercedes Benz of Des Moines has performed great service during the seven years we have owned our Mercedes . More

by leoherrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that you've had consistently great service experiences over the years with us at Mercedes-Benz of Des Moines. Thanks for your loyalty and support. Come again soon!

August 28, 2024

Great service always. Ben Knutson always takes care of all my service needs. I especially appreciate the excellent communication all the way along the service visit. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Caswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Mercedes-Benz of Des Moines responded

Hi Bill! We're delighted to hear that Ben and the team at Mercedes-Benz of Des Moines provided excellent service and communication. Thanks for sharing your experience and come again soon!

August 27, 2024

Excellent service professional, Ben has helped us each time we’ve needed something. Couldn’t be happier. More

by dmrl135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that Ben and the team at Mercedes-Benz of Des Moines provided excellent service. Thanks for sharing your positive experience and come again soon!

August 26, 2024

Service seems to have improved from a couple of years ago. Service team much more attentive and provided follow ups. More

by omegafan73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to hear that our service team at Mercedes-Benz of Des Moines has made a positive impression with their attentiveness and follow-ups. Thank you for noticing the improvements and we look forward to seeing you again soon!

August 16, 2024

Nathan is the most honest, knowledgeable, conscientious service advisor that I have known. He is a big reason for why I keep buying MB vehicles. More

by posborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for your kind words! We're delighted to hear that Nathan's exceptional service keeps you coming back to Mercedes-Benz of Des Moines. We appreciate your loyalty and look forward to serving you again!

August 14, 2024

Quick service. In and out within the same day. Staff very friendly and professional. Glad I bought my vehicle from this dealership. More

by Collier.corey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for sharing your experience! We're delighted to hear that our team at Mercedes-Benz of Des Moines provided quick and professional service. Enjoy your new vehicle and come again soon!

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