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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
274 Reviews

274 Reviews of Mercedes-Benz of Des Moines - Service Center

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June 13, 2023

Nathan the service advisor is very good at juggling things that come up with my Mercedes I have alot of miles on the vehicle so stuff is going to happen he is always very accommodating when they do and More

by Kveenstra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brahim Bouhaik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Emir Abidovic
2.0
This rating includes all reviews, with more weight given to recent reviews.
Midhat Efendic
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Caswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Leone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Natthanial Devick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Firestine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for choosing Mercedes-Benz Sprinter of Des Moines. It was a pleasure assisting you and your vehicle. We will be sure to pass along your kind words to Nathan. Come visit us again soon.

June 12, 2023

Excellent service from here, kept me informed of what was wrong and possible solution. My Sprinter Van runs better than when I bought it used. More

by DAN_WILSON48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for trusting the Mercedes-Benz Sprinter of Des Moines team with your vehicle, Dan. It was a pleasure assisting you. Come visit us again soon.

June 11, 2023

I have used this dealership for sales and service for around 15 years and they have never disappointed me More

by chad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Mercedes-Benz of Des Moines responded

Hey Chad! Thank you for the five-star rating. Come visit us again soon.

June 02, 2023

Always a quick turn around. Call if any issues found. Have never had to return because problem not fixed. More

by snellenjennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz of Des Moines. We appreciate your support. Come visit us again soon!

May 28, 2023

Nathan was extremely helpful! He is an amazing employee, he helps make everything so smooth and easy. I really appreciate all his help! More

by Faithgbarjolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz of Des Moines. We will be sure to pass along your kind words to Nathan!

May 27, 2023

Excellent service. On time delivery for the service my car needed. My car was also cleaned very well More

by thbluewillis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for choosing Mercedes-Benz of Des Moines. Come visit us again soon!

May 23, 2023

Called for appointment said bring it in n leave it would try n work it in 6 days later got a call car finished n ready to go More

by anonymous6w86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for allowing the Mercedes-Benz of Des Moines team assist you. We appreciate your support. We look forward to seeing you again down the road.

May 23, 2023

The team at Mercedes Benz of Des Moines is always the best to work with. They consistently finish ahead of the quoted time and their waiting room is stocked with everything you need to make your wait enj More

by Carriemue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Gudenkauf, Robin Mcquerry
May 24, 2023 -

Mercedes-Benz of Des Moines responded

Hello there, thank you for the positive review. We truly appreciate your support. Should you need anything else moving forward, please let us know. Have a great day!

May 21, 2023

Great service. Brad is an asset to your service group. Always responsive to my calls and service needs More

by Pjmasters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
May 22, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for the positive review. We are thrilled to see that Brad provided excellent support. Should you ever need anything, please do not hesitate to reach out to the Mercedes-Benz of Des Moines team.

May 19, 2023

Nathan is always excellent! I will always bring my car to the Mercedes dealership if I can work with him. More

by tgjoraas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for the positive review! We appreciate your support of our dealership. We will be sure to pass along your kind words to Nathan. Come visit us again soon!

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