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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
275 Reviews

275 Reviews of Mercedes-Benz of Des Moines - Service Center

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September 03, 2023

Happy with my service experience this time. Car serviced quickly and I was kept informed on the progress. More

by Rtjerstad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for the positive recommendation. Should you need anything else, please let our team know.

August 24, 2023

Great service excellent coffee snacks chairs - Go Big Red !!! Friendly courteous always keeping me informed More

by jjsiert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Mercedes-Benz of Des Moines responded

Thank you so much for taking the time to leave us a 5-star review! We're always here to help and are so thankful to have you as part of the Mercedes-Benz Sprinter of Des Moines family. Safe travels!

August 23, 2023

Listen to what is needing to be done on your vehicle. Pleasant people work there. Mechanic did a wonderful job on fixing my car More

by jud2johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Mercedes-Benz of Des Moines responded

Hi Jud! Thank you for the positive recommendation. We appreciate your support of our dealership. Come see the Mercedes-Benz Sprinter of Des Moines team again soon!

August 18, 2023

Clean, busy, responsive and worthy of one’s business. Now for the other words this is 15 More

by wahls45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for leaving the Mercedes-Benz Sprinter of Des Moines team with your five-star review. We hope to serve you again in the future.

August 16, 2023

Brad in Consumer service is always pleasant and goes out of his way to accommodate us. More

by Mjking
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz Sprinter of Des Moines. Brad will be thrilled to see that you enjoyed your visit. Should you ever need anything else, please let us know. Have a great day!

August 16, 2023

They always have my best interests in mind. Never try to take advantage and are on time. More

by Johngburns
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Johngburns responded

Very good service department.

Aug 16, 2023 -

Johngburns responded

Very good service department.

August 15, 2023

Great customer service, the only bad thing is that they are taking too long to make An appointment 2 or 3 weeks is crazy it has never take so long before to make a regular service to my vehicle More

by brenda_montelongo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Mercedes-Benz of Des Moines responded

Brenda, thank you for your feedback. We value your support and will always work hard to earn your trust. We will continue to improve moving forward. Should you ever need anything, please give us a call.

August 15, 2023

Consistently outstanding service with people that I trust. Thanks for the last forty years of the best care. More

by williamsalow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Mercedes-Benz of Des Moines responded

Hello William! Thank you for taking the time to review your visit to Mercedes-Benz Sprinter of Des Moines. We appreciate your long-time support and look forward to providing excellent care for years to come!

August 11, 2023

i bought 2 Mercedes from this Dealership, iam very happy with my 2 cars . Service is outstanding Loaners Cars is best you Always drive a new cars every time. i would Love to buy it Again at this Dealership! More

by tamphuqoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz Sprinter of Des Moines. It was a pleasure assisting you with your purchases. We look forward to serving you again in the future.

August 11, 2023

Competent and friendly service manager explained services. Work was completed as explained. I was a little surprised that it took about 2 hours for a routine oil change but the waiting area was plea More

by bbengtson
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

bbengtson responded

Thanks

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