Mercedes-Benz of Des Moines - Service Center

We had an issue while on a short vacation, we live in Michigan. On a Saturday Brad was able to get us in and the car was finished on Monday. Michigan. On a Saturday Brad was able to get us in and the car was finished on Monday. More

Super customer service! Nathan is very personable and takes time with customers. Great car care. Nathan is very personable and takes time with customers. Great car care. More

Brad the service tech is the ! Enjoy doing business with him, he's is always concerned and always,always takes care of us! Thank you Brad! Enjoy doing business with him, he's is always concerned and always,always takes care of us! Thank you Brad! More

Had a great experience. They took care of my needs in a timely manner and washed my car when they were done. Great dealership . They took care of my needs in a timely manner and washed my car when they were done. Great dealership . More

Service worked me in special because of wedding. Outstanding job. Took lots of pressure off for the wedding week. Outstanding job. Took lots of pressure off for the wedding week. More

The service department was excellent as always. Our service manager Brad has always gone above and beyond what was expected when we drop off our vehicle. Whether it’s ordering parts, scheduling ser Our service manager Brad has always gone above and beyond what was expected when we drop off our vehicle. Whether it’s ordering parts, scheduling service, or arranging for a loaner vehicle, we can always count on Brad to get the job done. We highly recommend the service department at the Des Moines Mercedes dealership! More

Warm, professional greeting, reception area the best, representative knowledgeable and helpful would always recommend to friends representative knowledgeable and helpful would always recommend to friends More

I dropped the car off for emergency repair without an appointment and understanding it might be a while before they could get to it to even diagnose the issue. To my surprise they not only looked at it t appointment and understanding it might be a while before they could get to it to even diagnose the issue. To my surprise they not only looked at it that day, they fixed it. I was looking at at least a week without my car and they gave it back in one day. More

Greg in service is a good listener, excellent ability to diagnose problem over the phone, quickly arranged for a towing service to come & get me. Especially nice when you aren’t from the area & don’t know w diagnose problem over the phone, quickly arranged for a towing service to come & get me. Especially nice when you aren’t from the area & don’t know who to call! More

PLEASE READ THIS UPDATE! Regarding my previous review addressing my displeasure over the dealer not replacing the worn tires on a car I just purchased from them. Service Mana Regarding my previous review addressing my displeasure over the dealer not replacing the worn tires on a car I just purchased from them. Service Manager/Ryan reached out to me. He offered to replace the worn tires and perform an alignment all at no cost to me. Minutes later Service Advisor/Nathan contacted me, scheduled an appointment and I now have new tires. I could not be happier! Thank you Ryan and Nathan for offering me five star customer service! I look forward to working with you, for all my Mercedes needs, in the future. More