Mercedes-Benz of Des Moines - Service Center

The tire replacement went flawlessly thanks to my service advisor, Nathan Karr, and the crew at the shop. advisor, Nathan Karr, and the crew at the shop. More

Nathan did a good job . Straight forward guy . I am very disappointed at Mercedes Benz company as awhole as they didn’t cover 4year /50k mile factory warranty on a crack eng Straight forward guy . I am very disappointed at Mercedes Benz company as awhole as they didn’t cover 4year /50k mile factory warranty on a crack engine cover . I will change Brand on my next purchase.. thank you to Merceds of Desmoines for taking care of me in the meantime . More

I enjoy working with Nathan. He’s great at addressing my Auto’s needs when there’s an issue with my SUB He’s great at addressing my Auto’s needs when there’s an issue with my SUB More

I was recommended to change the battery of my car when i took it for oil change. Changed the battery but started having issue with battery, had to make three visits and in between also purchased mercedes br took it for oil change. Changed the battery but started having issue with battery, had to make three visits and in between also purchased mercedes brand trickle charger, trickle charger also not helped. Finally after 3rd visit battery was replaced under warranty. Had to show picture of the issue. Service is always very good and honest. More

The service manager and mechanic are terrific. I am pleased with the management as well. I am pleased with the management as well. More

Brad is quick & efficient and knows his info. Accommodated to my school/work schedule for picking up my vehicle. Accommodated to my school/work schedule for picking up my vehicle. More

Brad help address and solve the problem all while my family just welcomed a new baby girl to this world. Got the car ready for her to take her home. family just welcomed a new baby girl to this world. Got the car ready for her to take her home. More

Great customer service and great service on vehicle. Alway does a great job and very clean Alway does a great job and very clean More

Mercedes of Des Moines has provided high quality annual service and support for both of our vehicles. Service is done with in and efficient manor with courtesy and excellent follow through. We are very ple service and support for both of our vehicles. Service is done with in and efficient manor with courtesy and excellent follow through. We are very pleased with our experience with the dealership and would not hesitate to recommend it to friends and family. More

Poor response time to phone call. Reception to service dept..no answer twice. Called 3X Reception to service dept..no answer twice. Called 3X More