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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
284 Reviews

284 Reviews of Mercedes-Benz of Des Moines - Service Center

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March 03, 2025

Ben is great service manager & all was great! Service went very smoothly & no issues at all! More

by Mikejdavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Mercedes-Benz of Des Moines responded

Thank you, Mike, for your kind feedback of your experience with the team here at Mercedes-Benz of Des Moines! We appreciate your business, and Ben will be glad to know that all was great with your service. We hope to work with you again in the future!

March 01, 2025

Mercedes was so good to deal with. They helped us with the problem we were having with our RV. They promptly found out what was wrong ordered part and fixed quickly. Very pleased wit More

by janeet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Mercedes-Benz of Des Moines responded

Janeet, we're happy to hear that our team at Mercedes-Benz of Des Moines could assist you with your RV issue so efficiently. Thank you for recommending us and sharing your positive experience! Please let us know if there is anything more we can do.

February 27, 2025

Very responsive to an appointment request. Service staff were very responsive to technical questions and completed my service within the estimated time and expense. More

by Dirtworm2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Mercedes-Benz of Des Moines responded

We're happy to hear that our service team at Mercedes-Benz of Des Moines met your expectations with their responsiveness and efficiency. Thank you for sharing your experience, and we look forward to assisting you again in the future!

February 24, 2025

It is great customer service and it is quick and fast and very nice and friendly More

by Rezaemin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2025 -

Mercedes-Benz of Des Moines responded

We are pleased to hear that you had a great experience with our service team here at Mercedes-Benz of Des Moines! Thank you for sharing and we look forward to working with you again in the future.

February 21, 2025

Easy to work and very nice people. Service guy explained the warranty work and all went smoothly More

by Vanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Mercedes-Benz of Des Moines responded

Thank you, Vanda, for sharing how our service team here at Mercedes-Benz of Des Moines was able to take care of your vehicle needs. We are glad that you were provided with easy and smooth service options. We hope to work with you again next time!

February 20, 2025

Nathan and Cass, as Service Advisors, at Mercedes of Des Moines are well trained, professional and experienced. It’s rare to not be subjected to ‘the upsell’ at a Car Dealership. More

by Dr. Ernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2025 -

Mercedes-Benz of Des Moines responded

We are happy to hear that Nathan and Cass were able to provide you with professional and experienced service here at Mercedes-Benz of Des Moines. Thank you for sharing and we look forward to working with you again next time!

February 17, 2025

They keep my car in the best road condition alerting me to any potential problems. More

by foxkimberly1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brahim Bouhaik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Mercedes-Benz of Des Moines responded

Thank you for sharing how our team consistently provides you with amazing service and communication! We appreciate your business and trust in the team here at Mercedes-Benz of Des Moines. We look forward to welcoming you back again in the future!

February 04, 2025

Very efficienttly run dealership. Got me in and out for my oil change. Will be back! More

by Esmir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Mercedes-Benz of Des Moines responded

Thank you, Esmir, for sharing your great experience with the team here at Mercedes-Benz of Des Moines! We are pleased to know that your oil change was efficient and everything went smoothly. We appreciate your business and look forward to your next visit!

February 02, 2025

My 2019 GLS 450 had an issue with air suspension system. I needed car to be repaired quickly because my son uses it to travel for his job. The service department jumped right on it and got it repaired quic More

by PFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Mercedes-Benz of Des Moines responded

We are so glad to hear that our service department here at Mercedes-Benz of Des Moines was able to address the air suspension issue on your vehicle promptly. Thank you for your trust in our team and we are pleased to know that your son was able to get back on the road worry-free! Let us know if there is anything more we can help you with.

January 24, 2025

I always receive great service and Nathan Karr always provides top notch service. Thank you. More

by R.boyer1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Mercedes-Benz of Des Moines responded

Thank you for sharing how you always receive great service with our team here at Mercedes-Benz of Des Moines! We are happy to hear that Nathan continuously provides you with top notch service and we hope to see you again for any future needs!

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