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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
269 Reviews

269 Reviews of Mercedes-Benz of Des Moines - Service Center

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December 20, 2024

Service was attentive to my requests and took immediate action to repair my vehicle. Looking to buy a vehicle and the salesman opened all the options that he had on the lot to meet my needs. More

by kennykirkpatrick54.u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 15, 2024

Smooth experience, no headaches. Brad is excellent at what he does, as are the other staff members. I would definitely take my Benz back for maintenance without question. More

by Lucia.halmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Mercedes-Benz of Des Moines responded

Lucia, we're delighted to hear that Brad and the team at Mercedes-Benz of Des Moines provided you with a smooth experience. Thank you for your trust in us, and we look forward to assisting with any future maintenance needs!

December 14, 2024

First class. Brad simply takes care of everything for me. Makes everything very easy, especially since I live about 80 miles away. More

by espndds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that Brad made your experience with Mercedes-Benz of Des Moines so seamless and convenient, even from 80 miles away. Thank you for sharing this feedback and come again!

December 14, 2024

Awesome experience, services are always timely and easy to schedule. I love how the process is streamlined. Wish there were more loaner cars. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Mercedes-Benz of Des Moines responded

Jeff, we're delighted to hear you had an awesome experience with us at Mercedes-Benz of Des Moines! We appreciate your feedback on the loaner cars and will keep it in mind as we strive to improve our services. Thanks for choosing us!

December 01, 2024

Wonderful service department, fast and friendly. As a new customer to this dealership, I can highly recommend them. More

by we4nails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Mercedes-Benz of Des Moines responded

We're delighted to hear that your experience with the service department at Mercedes-Benz of Des Moines was fast and friendly! Thank you for recommending us, and we look forward to serving you again in the future.

November 22, 2024

Brad with the service department provided me with excellent customer service! I am happy. Thanks More

by Christy Springer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The person who washed my car thank you I don’t know his name
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Nov 25, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you had an excellent experience with Brad at Mercedes-Benz of Des Moines. We hope to see you again!

November 18, 2024

This is the second new Mercedes. I’ve purchased from the Steelers ship. Both types have been excellent.. More

by arlon1604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tarik
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Nov 18, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for choosing Mercedes-Benz of Des Moines again! We're delighted to hear that both purchases have met your expectations. Enjoy the ride, and we look forward to serving you in the future!

November 11, 2024

Quick and trusted service. Wait time is in a clean comfortable space with drinks and snacks available. Have always been treated well. Professionals! More

by tassyjo77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Mercedes-Benz of Des Moines responded

Thank you for sharing your experience with us at Mercedes-Benz of Des Moines! We're glad to hear that our quick and trusted service, along with the comfortable waiting area, met your expectations. We appreciate your support and look forward to serving you again in the future!

October 29, 2024

Excellent service from start to finish! I appreciate how they keep you informed on each phase of your repair! More

by Art R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that you appreciated the excellent service and communication throughout your repair at Mercedes-Benz of Des Moines. Thank you for sharing your experience with us. Come again soon!

October 22, 2024

I always appreciate the personalized service I receive from Nathan. Quick, efficient, knowledgeable and a true pleasure to work with. More

by Mark171562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Mercedes-Benz of Des Moines responded

Hi Mark, it's wonderful to hear that Nathan provided you with such excellent service during your visit here at Mercedes-Benz of Des Moines. Thank you for sharing your experience, and we look forward to serving you again!

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