Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
298 Reviews

298 Reviews of Mercedes-Benz of Des Moines - Service Center

Sort by
August 14, 2025

Nathan Karr did an excellent job explaining my questions that I had about the service of my Sprinter. Got my Sprinter in, diagnosed the problem, had parts and out the door in hour! More

by Russelldavid1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2025 -

Mercedes-Benz of Des Moines responded

We're glad Nathan was able to assist you so efficiently at Mercedes-Benz of Des Moines. Thank you for your trust in our team, we hope to work with you again. Safe travels!

June 06, 2025

Service department listens and is respectful. They are willing to take time to discuss issues. The tech team completes quality work. More

by cam-pallor-6
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2025 -

Mercedes-Benz of Des Moines responded

Thank you for sharing your positive experience with the service department at Mercedes-Benz of Des Moines! We're glad to hear that our team took the time to listen and provide quality work. We appreciate your support!

May 31, 2025

Very friendly. Easy to make appointments. Incredibly helpful staff. Always a smooth experience. The shuttle drivers are very courteous. More

by Shankar Raman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Thurman
Report | Print
Jun 02, 2025 -

Mercedes-Benz of Des Moines responded

Shankar, we're happy to hear that you had such a smooth experience with us at Mercedes-Benz of Des Moines. Thank you for highlighting our friendly staff and courteous shuttle drivers! We look forward to continuing to serve you.

May 22, 2025

Everyone was extremely helpful and explained things to me in depth. The place is well kept and beautiful. More

by parkernicole067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Mercedes-Benz of Des Moines responded

We're more than happy to hear that you found our team at Mercedes-Benz of Des Moines helpful and the facility beautiful. Thank you for sharing your experience with us! We are here to welcome you back whenever you need.

May 22, 2025

Everyone was very helpful and explained things in detail. My key was made and returned to me faster than was predicted. The service team is wonderful. More

by parkernicole067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Mercedes-Benz of Des Moines responded

It is great to hear that our service team at Mercedes-Benz of Des Moines exceeded your expectations. Thank you for the kind words and support! We look forward to working with you again in the future.

May 15, 2025

The customer service team, the dealer maintenance team, and everybody that assisted on fixing my car was professional and courteous More

by PJT
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2025 -

Mercedes-Benz of Des Moines responded

It's great to hear that our team here at Mercedes-Benz of Des Moines provided you with professional and courteous service. Thank you for sharing your experience! We look forward to welcoming you back again next time.

May 14, 2025

I’m impressed by this dealerships’s fast and reliable service! Highly recommend for any Mercedes-Benz car needs. More

by Mh274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Mercedes-Benz of Des Moines responded

Thank you for the recommendation! We're happy to hear that our fast and reliable service at Mercedes-Benz of Des Moines impressed you. We look forward to assisting with any future needs!

May 14, 2025

I took my car in got oil change quick and easy very pleasant professional person More

by jackie1242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Mercedes-Benz of Des Moines responded

It is great to know that you were able to visit for a quick oil change here at Mercedes-Benz of Des Moines! We are pleased that our team provided you with a pleasant and professional experience and look forward to welcoming you back again in the future.

May 07, 2025

Excellent service , had a problem with my sprinter on my way back home from a road trip . Service advisor Michael Thurman and the tech add me fixed and out back on the road in no time . . More

by Base Camp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal turman
Report | Print
May 08, 2025 -

Mercedes-Benz of Des Moines responded

We're happy to hear that Michael and the team at Mercedes-Benz of Des Moines got you back on the road quickly! Thank you for sharing your experience, and safe travels ahead with your Sprinter!

May 07, 2025

Premium quality dealership for premium customers and their premium cars. They go above and beyond. More

by PRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael - Service Rep
Report | Print
May 08, 2025 -

Mercedes-Benz of Des Moines responded

It is wonderful to know that you were provided with amazing service by our team here at Mercedes-Benz of Des Moines! Your recognition of our team's efforts means so much to us. We look forward to welcoming you back again in the future!

1
2
...
30