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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
274 Reviews

274 Reviews of Mercedes-Benz of Des Moines - Service Center

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January 18, 2025

The service was performed quickly, and a very professional manner. Service advisor is truly a professional. … We were advised our future services that will be due shortly which is excellent. Exce More

by Ksbettis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Mercedes-Benz of Des Moines responded

Thank you for the amazing five-star review! We are so pleased to hear that our team here at Mercedes-Benz of Des Moines provided you with efficient and professional service. It is great to know that the future service advice was helpful for your planning! Thank you for sharing and we hope to work with you again in the future.

January 17, 2025

Nathan in service is always on point. Parts team with Larry and Chris is also always there to help when needed. Great people! More

by tyshemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Mercedes-Benz of Des Moines responded

We're happy to hear that Nathan, Larry, and Chris provided excellent service at Mercedes-Benz of Des Moines! Thank you for recognizing their efforts. We appreciate your support and hope to work with you again!

January 16, 2025

Excellent service all around. Would recommend an MB and this dealership to anyone and everyone. More

by bjriley15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Mercedes-Benz of Des Moines responded

Thank you so much for the amazing five-star review! We are so glad to hear that you had a great service experience with us here at Mercedes-Benz of Des Moines. Your recommendations mean so much to us and we look forward to working with you again in the future!

January 15, 2025

The dealership has always taken good care of my car and keeps me in the loop. More

by Mary Halling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Mercedes-Benz of Des Moines responded

Mary, it is amazing to hear how you have always been taken good care of and kept informed throughout your services with us. Thank you for taking the time to share your continued positive experiences here at Mercedes-Benz of Des Moines and for your trust in us. We look forward to seeing you again in the future!

December 25, 2024

Nathan in the service department is outstanding takes his time explains everything and is a generally knowledgeable and nice gentleman Would not go anywhere else because of him More

by Dr Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that Nathan provided you with such exceptional service at Mercedes-Benz of Des Moines. Thank you for your loyalty and kind words. Come again soon!

December 20, 2024

Service was attentive to my requests and took immediate action to repair my vehicle. Looking to buy a vehicle and the salesman opened all the options that he had on the lot to meet my needs. More

by kennykirkpatrick54.u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that our team at Mercedes-Benz of Des Moines provided attentive service and explored all options for you. Thank you for sharing your experience, and we look forward to assisting with any future needs!

December 15, 2024

Smooth experience, no headaches. Brad is excellent at what he does, as are the other staff members. I would definitely take my Benz back for maintenance without question. More

by Lucia.halmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Mercedes-Benz of Des Moines responded

Lucia, we're delighted to hear that Brad and the team at Mercedes-Benz of Des Moines provided you with a smooth experience. Thank you for your trust in us, and we look forward to assisting with any future maintenance needs!

December 14, 2024

First class. Brad simply takes care of everything for me. Makes everything very easy, especially since I live about 80 miles away. More

by espndds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that Brad made your experience with Mercedes-Benz of Des Moines so seamless and convenient, even from 80 miles away. Thank you for sharing this feedback and come again!

December 14, 2024

Awesome experience, services are always timely and easy to schedule. I love how the process is streamlined. Wish there were more loaner cars. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Mercedes-Benz of Des Moines responded

Jeff, we're delighted to hear you had an awesome experience with us at Mercedes-Benz of Des Moines! We appreciate your feedback on the loaner cars and will keep it in mind as we strive to improve our services. Thanks for choosing us!

December 01, 2024

Wonderful service department, fast and friendly. As a new customer to this dealership, I can highly recommend them. More

by we4nails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Mercedes-Benz of Des Moines responded

We're delighted to hear that your experience with the service department at Mercedes-Benz of Des Moines was fast and friendly! Thank you for recommending us, and we look forward to serving you again in the future.

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