Back

Mercedes-Benz of Des Moines

Urbandale, IA

4.9
457 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience. Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership. We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle. Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house. We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
Contact Dealership

9993 Hickman Road

Urbandale, IA

50322

Directions

By Type

Showing 457 reviews

July 28, 2024

I appreciate the Customer service, timely repair service, and the valet service provided when your car is being serviced.. More

by mlchapman48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear you appreciated the customer service and valet experience at Mercedes-Benz of Des Moines. Thanks for sharing your positive feedback and come again soon!

July 28, 2024

A very good experience with this Mercedes Benz dealer. Listened to our needs and were willing to work with us to make our purchase possible. Thanks Wayne Raveling More

by wsraveling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Firestine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for sharing your positive experience with Mercedes-Benz of Des Moines! We're glad to hear our team was attentive and accommodating. Enjoy your new vehicle!

July 27, 2024

Ben was friendly, efficient, and kept me informed of progress; mechanics 1st rate; friendly drivers too. More

by joseph.schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Mercedes-Benz of Des Moines responded

Joseph, thanks for highlighting Ben and our team at Mercedes-Benz of Des Moines! We're glad to hear you had a positive experience with us. Come again!

July 25, 2024

We have had a wonderful experience working with Christian and Kristian! They have both been incredibly kind, helpful and supportive. Any questions we asked they willingly answered. This has been an excellen More

by Suewalker118
Recommend Dealer
Yes
Employees Worked With
Christian Firestine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that Christian and Kristian provided such a positive experience at Mercedes-Benz of Des Moines. Thanks for sharing your feedback!

July 21, 2024

Christian made the whole car buying experience very very easy and I am very happy with the car I bought. More

by Billbrodersen4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Firestine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that Christian made your car buying experience smooth and enjoyable at Mercedes-Benz of Des Moines. Enjoy your new ride and come again soon!

July 20, 2024

They where very friendly,explained everything,work was done on timely manner.and Ben was very nice and helpfull.I wi)l be telling everyone good things about them. More

by cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for the kind words! We're glad to hear that Ben and our team at Mercedes-Benz of Des Moines provided a friendly and efficient experience. We appreciate your support and look forward to serving you again!

July 19, 2024

Ben was very helpful and fast with his communication he was able to help me get my issues figured out. Thanks Ben for your help More

by benjamintalarico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to hear Ben provided such helpful and efficient service at Mercedes-Benz of Des Moines. Thanks for sharing your positive experience and come again soon!

July 17, 2024

The customer representative Nathan Karr is an excellent representative a professional … very knowledgeable and knows how to please the customer … He has been my representative several times before, and I w More

by Russell Bettis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Russell Bettis responded

Nathan Karr is an excellent customer service representative. He is knowledgeable friendly and takes care of all of your needs. He has been My customer service representative in the past and he will continue to be in the future.

Jul 17, 2024 -

Russell Bettis responded

Nathan Karr is the best customer service representative. I have ever encountered.

Jul 18, 2024 -

Mercedes-Benz of Des Moines responded

Hello Russell! Thanks for letting us know that you had a great experience with Nathan and our team at Mercedes-Benz of Des Moines. We look forward to seeing you again soon!

Jul 19, 2024 -

Russell Bettis responded

What more can I say except that Nathan Karr is the best customer service representative at Mercedes-Benz Des Moines

July 14, 2024

Dealership respond quickly to my inquiry and got me all the information I requested . Tarik made my out-of-state purchase, quick and easy right down to the financing. I would highly recommend the dealer More

by BMW Dave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tarik
Jul 17, 2024 -

Mercedes-Benz of Des Moines responded

Hi Dave! We're delighted to hear that Tarik and our team at Mercedes-Benz of Des Moines made your out-of-state purchase smooth and efficient. Thanks for the recommendation and come again soon!

July 11, 2024

This was a Internet purchase. Our sales rep was great and working with the dealership being over 700 miles apart was is a great experience More

by mcelyea883
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Caswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that your internet purchase experience with Mercedes-Benz of Des Moines was great, even from 700 miles away! Thanks for the positive feedback and enjoy your new vehicle. Come again soon!

...
6
...