Mercedes-Benz of Cutler Bay

Great I totally recommend this company, and Maria Jose Larson in particular. She was patient, kind and professional. She understood my needs and made it hap I totally recommend this company, and Maria Jose Larson in particular. She was patient, kind and professional. She understood my needs and made it happen. Great experience More

Excellence Our salesperson was outstanding and very professional. The dealership was courteous at all times. Overall, the sales team was well versed and profess Our salesperson was outstanding and very professional. The dealership was courteous at all times. Overall, the sales team was well versed and professional. Will recommend any time. More

Excellent service This dealer has an outstanding customer service and the staff is knowledgeable and helpful. Robert Damas is an excellent service advisor. The loaner p This dealer has an outstanding customer service and the staff is knowledgeable and helpful. Robert Damas is an excellent service advisor. The loaner program is a great help. More

Great customer service! Excellent Dealer! Sales person Ira helped me find the car I was looking for. It was a great experience! He guided me through the whole process and followed up after! Hi Sales person Ira helped me find the car I was looking for. It was a great experience! He guided me through the whole process and followed up after! Highly recommended! More

Excellent customer services I had an emergency and they accommodate it on the spot and have a loaner ready for me and the entire personnel's involved on the process were so frien I had an emergency and they accommodate it on the spot and have a loaner ready for me and the entire personnel's involved on the process were so friendly and helpful. More

Excellent Customer Service I have leased three (3) Mercedes Benz, as I got closer to my last lease termination, I debated on the Porsche Macan and the GLC 43 AMG. I opted to go I have leased three (3) Mercedes Benz, as I got closer to my last lease termination, I debated on the Porsche Macan and the GLC 43 AMG. I opted to go with the GLC 43 AMG much of my decision was based on the amazing customer service (service dept) specifically, Adrian provides. No regrets, love my GLC 43 AMG. More

Process over Service I had a flat tire. My car has run flat tires so it requires dealer service. I used the online chat early on the morning to try to get an appointment a I had a flat tire. My car has run flat tires so it requires dealer service. I used the online chat early on the morning to try to get an appointment and wa told someo would call Me by 9. I had a pressing appt at noon so i called at 9 when I had not heard back from anyone and pressed for a 9:30 am appt. I was told twice my typical Service rep was busy, but I needed my car fixed. I was also told there were no loner vehicles. I was give an 9:45 appt and I booked a rental car elsewhere. When I arrived I was told my appt was at 10:30 ( I knew that was wrong because I had to be 2 hours away at noon) and since I was early I would have to wait. I asked please could I just leave the car and have someone call me since I needed to go and was told no - I had to speak to a service advisor. Unfortunately, I had to push pretty hard and a service advisor had to come out and told me I could fill out a drop in form which I did. Total time in dealer 30 minutes. I understand process and procedure but this situation was ridiculous from start to finish. More

Very good service Advisor I was very pleased on the service, the loner service car and the turnaround time that I had my vehicle back was very good. Pleased with everything. I was very pleased on the service, the loner service car and the turnaround time that I had my vehicle back was very good. Pleased with everything. More

Service diagnostics Service was great. From the first person who received me to Adrian my service advisor as well as the guys at the rental/loaner counter. Everyone was v Service was great. From the first person who received me to Adrian my service advisor as well as the guys at the rental/loaner counter. Everyone was very customer oriented. My issue with the car was resolved and questions were answered. Thank you. More

Pleasant experience Our sales man was very professional and honest. Made my car buying experience a positive one and there was no time wasted with back and forth negotiat Our sales man was very professional and honest. Made my car buying experience a positive one and there was no time wasted with back and forth negotiations. Thank you Alex G we are enjoying our new vehicle. More