Mercedes-Benz of Cutler Bay

Eric Kalias, my sales associate, was absolutely phenomenal—knowledgeable, patient, and genuinely passionate about delivering a first-class buying experience. He made the process smooth and enjoyabl phenomenal—knowledgeable, patient, and genuinely passionate about delivering a first-class buying experience. He made the process smooth and enjoyable, ensuring every detail was handled with care. A huge shoutout to Oliver Ortiz, the General Sales Manager, and Luis Gutierrez, the General Manager, for their professionalism and dedication. It’s rare to see leadership so engaged and committed to excellence, and it really sets the tone for the entire dealership. Also want to recognize Jose Henriques in the Service Department—another standout team member who always goes above and beyond. His attention to detail and customer-first approach gives me complete confidence that my vehicle is in the best hands. From the moment I walked in, to the moment I drove off in my stunning new G63, the experience was flawless. This team truly understands what luxury car buying should feel like. Thank you all for making it not only easy, but unforgettable! If you’re in the market for a Mercedes-Benz—especially a G-Wagon—Mercedes-Benz of Cutler Bay is the only place I’ll ever go. Highly recommend! More

Excelente customer service provided by Jose Enriquez, no matter how busy he can be, always offers a prompt service and is ready for you. Professional, respectful, attentive! Thank you! matter how busy he can be, always offers a prompt service and is ready for you. Professional, respectful, attentive! Thank you! More

I will never take my MB’s anywhere else. To my experience, this is the best service dealership. I can leave my cars there with confidence knowing they will be taken care of. Jose Henrique al To my experience, this is the best service dealership. I can leave my cars there with confidence knowing they will be taken care of. Jose Henrique always keeps me updated with all the steps that take place and what to expect and when they are ready. His service is always superb! And my car and SUV are better because of this dealership! Thank you More

Eric Kalias displayed what is true service excellence throughout my car buying experience. He guided me through the entire process with professionalism, his knowledge and patience so it was a seamless. throughout my car buying experience. He guided me through the entire process with professionalism, his knowledge and patience so it was a seamless. His customer service is truly outstanding and I know that he went beyond the call of duty since I am not computer savvy. Thanks Eric! More

My Service advisors Carlos and Jesus provided top notch customer service. I was able to save money with a simple service. I really appreciated it, knowing there are ones that care is truly important. My ca customer service. I was able to save money with a simple service. I really appreciated it, knowing there are ones that care is truly important. My car drives much better. More

A tolerant and gentlemanly gentleman who understands human psychology. He understands what you need before you even say it and ensures that you walk out the door happy.! human psychology. He understands what you need before you even say it and ensures that you walk out the door happy.! More

My service tech Jose Henriquez took very care of me and my car concerns and the service. my car concerns and the service. More

I’ve purchased multi cars from them all has been awesome service has been above and beyond will keep buying from them. service has been above and beyond will keep buying from them. More

After I spent $2600 for tires and another $800 for a Service "A", I received a coupon in the mail for a special $199 Service "A" the very next day. I wish someone would have told me about the special wh Service "A", I received a coupon in the mail for a special $199 Service "A" the very next day. I wish someone would have told me about the special when I checked in with service. Who doesn't want to save a few hundred dollars? More

Mercedes-Benz of Cutler Bay has the best service center I’ve ever been to. Very professional and knowledgeable on all aspects of my vehicle.. The service was completed quickly. This is an example of great I’ve ever been to. Very professional and knowledgeable on all aspects of my vehicle.. The service was completed quickly. This is an example of great customer service. More