Mercedes-Benz of Catonsville

They call me right away and I really worked with me being in another state.i asked them to hold the car for so many days and they did. They trusted me. in another state.i asked them to hold the car for so many days and they did. They trusted me. More

Fast friendly service. Still waiting to get a quote for the repairs. Using my warrenty for the first time. Still waiting to get a quote for the repairs. Using my warrenty for the first time. More

Great communications with the service adviser. Job done right on a technical computer calibration problem that two other establishments could not complete. Will continue to use them even though th Job done right on a technical computer calibration problem that two other establishments could not complete. Will continue to use them even though they are 40-50 minutes out of my way. More

Sales process was very good and straightforward. My salesperson (Zach) was great! Fair, honest, and I was able to negotiate my best deal. My salesperson (Zach) was great! Fair, honest, and I was able to negotiate my best deal. More

We have brought our vehicles to Koons for years. We would go nowhere else! Very reliable and caring We would go nowhere else! Very reliable and caring More

George was a great help in choosing the car that driving. Great journey. Thanks. Bye. Great journey. Thanks. Bye. More

I scheduled my car for they said a a 3 hours maintenance repair. And it should be delivered the same day that I dropped off the car. At 5 pm that day, I still have not heard from Jacqui, so I called and was repair. And it should be delivered the same day that I dropped off the car. At 5 pm that day, I still have not heard from Jacqui, so I called and was placed in her voicemail. At 5:30 pm I follow-up call with no returned call either. At 6 pm, the operator was planning to forward the call to Jacqui until I insist to have another person receiving my call , so my call was picked up by Jonathan( I think that’s the name, he said it’s ready but need to find out where Jacqui was so Jacqui has few things to go over with me about my car. At 6:30 I called back again and he said wait for the Lyft. I was outside waiting and there was text asking me to pay for the service which I answered, I need to see the car before I pay. At 6:50 Jonathan called and cancelled the lyt since they are closing a few minutes . He said callously that you can pick up the car in the morning. I called in the morning talking to Jacqui and she said the car was finished late and therefore she did not call. It was a terrible experience waiting all day without your car and to canceled evening appointments. I was expecting for Jacqui to informed me of the status of the repair so I can make a reasonable accommodations that day. Overall it was a bad experience since you trust the dealership to Keep their words and if not to be honest with me that it was not done on time. That I can deal with and plan for afternoon appointment and next day early appointment. Robert try to pacify my anger, but it’s sad that for the service rep it was business as usual attitude.. I also leave a message to whomever the operator as per my request to leave my complaints. Nobody called me back. I’m not sure if Robert was the one who picked up my call because he came and asked me what happened. More

Top notch service and progress information. Intake as promised and prompt completion notification. Highly recommend Stan P Intake as promised and prompt completion notification. Highly recommend Stan P More

My service advisor was great. Courteous, respectful and great knowledge of rhe job. He informed me every few minutes as to how the process worked. They also cleaned my vehicle. Courteous, respectful and great knowledge of rhe job. He informed me every few minutes as to how the process worked. They also cleaned my vehicle. More

I have had my car serviced at Mercedes-Benz of Catonsville for years, and have found them to be consistently responsive and expert at meeting my needs. Catonsville for years, and have found them to be consistently responsive and expert at meeting my needs. More