Mercedes-Benz of Catonsville
Catonsville, MD
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Very courteous dealership, attentive to customers request, well managed and the selling dealers were attentive to customer requests. request, well managed and the selling dealers were attentive to customer requests. More
One of the most team-oriented dealerships I’ve ever gone to. Entering this dealership felt like I was entering my new home. This Mercedes location opened me with open arms. I felt like family! I want to say to. Entering this dealership felt like I was entering my new home. This Mercedes location opened me with open arms. I felt like family! I want to say a special thanks to Elizabeth in finance, Wesley in management, and especially Stephanie my saleswoman! We came into the dealership for my daughter. My daughter is very indecisive but Stephanie went above and beyond my expectations throughout the whole sales experience. From her high degree of intelligence and judgment ability- she found something that my daughter loved and I loved myself! (Which is very important because I wanted a car that acquires the ability to be safe for my daughter) There were no games or last-minute surprises. This dealership worked with me. One of the best car dealerships I've ever gone to. I will 100% no doubt will continue to come to this location and I will recommend this location to all my friends! More
Service - I have been using Mercedes-Benz of Catonsville for all my service needs. Jonathan is my go-to person. Exceptional service, honest and fair. They will go above and beyond to make sure you are sa for all my service needs. Jonathan is my go-to person. Exceptional service, honest and fair. They will go above and beyond to make sure you are satisfied! Retail Parts - Need a brand jacket, accessory, key chain, mug or anything else…..DJ is the person who will deliver. If it’s not in their inventory, he will order it for you. Very patient, kind and always ready to help. Thank you for making my experience and expectations enjoyable! Mercedes-Benz. The Best or Nothing! This is what I have come to love, both in their products and the service that accompanies. More
My experience was great as always Jonathan my service tech always keeps me informed of all repairs and usually I’m in and out quickly. My experience was great as always Jonathan my service tech always ke tech always keeps me informed of all repairs and usually I’m in and out quickly. My experience was great as always Jonathan my service tech always keeps me informed of all repairs and usually I’m in and out quickly plane More
Took my car in for service. Stan the service representative was very polite and professional. Arranged for me to get home and to be picked up when car was ready. Good customer s Stan the service representative was very polite and professional. Arranged for me to get home and to be picked up when car was ready. Good customer service. More
They call me right away and I really worked with me being in another state.i asked them to hold the car for so many days and they did. They trusted me. in another state.i asked them to hold the car for so many days and they did. They trusted me. More
Great communications with the service adviser. Job done right on a technical computer calibration problem that two other establishments could not complete. Will continue to use them even though th Job done right on a technical computer calibration problem that two other establishments could not complete. Will continue to use them even though they are 40-50 minutes out of my way. More
Sales process was very good and straightforward. My salesperson (Zach) was great! Fair, honest, and I was able to negotiate my best deal. My salesperson (Zach) was great! Fair, honest, and I was able to negotiate my best deal. More