Mercedes-Benz of Catonsville

Based on my experience, this dealership is not trustworthy and I would strongly caution others before making any purchase here. Misrepresented vehicle options, refused to return my money, forc trustworthy and I would strongly caution others before making any purchase here. Misrepresented vehicle options, refused to return my money, forced trade-in pressure, and multiple discripencies, bad faith conducts, denial of service, and billing issues. I was double charged and later found significant discrepancies in the documents provided versus my contract and payment records. Despite repeated attempts over several weeks, there has been no meaningful response or clarification. The lack of transparency and ongoing silence reflects very poor business practices and bad faith handling of customer issues. The worst part has been the General Manager’s delibrate lack of responsiveness, delay games and overall mishandling of the situation. Repeated attempts to resolve the issue were ignored, reflecting poor communication and bad faith business practices. More

Can I give them 0 stars? Misled ...I purchased a pre-owned truck through them from out of state and the process was a horror! I am still owed an original spare key and part o Misled ...I purchased a pre-owned truck through them from out of state and the process was a horror! I am still owed an original spare key and part of the money I spent to GET a spare key from my local dealership! We agreed on a cost for the key and that a key would be sent to me - they haven't paid the full agreed upon cost and ... shock... I have NEVER been sent a key by them. This has been going on since December. The Sales Manager and the General Manager have dodged my calls and no one in the company has responded to voicemails left in months. I have it in writing that they will provide me with both the funds and a key - they choose to ghost me instead. They aren't worth the trouble. DON'T DO BUSINESS WITH THESE CROOKS! More

Good afternoon to all! It’s been a pleasure to work with Alex,very professional, attentive and a marvelous disposition. I would definitely recommend koons of Baltimore fo It’s been a pleasure to work with Alex,very professional, attentive and a marvelous disposition. I would definitely recommend koons of Baltimore for their excellence and attention to detail Sergio More

Recently (2/2/26) had service, navigation update, on our 2026 GLE350. Christopher Shall, Service Advisor, was amazing, went out of his way to help. Assistance started a week prior (1/26/26) with a phone con 2026 GLE350. Christopher Shall, Service Advisor, was amazing, went out of his way to help. Assistance started a week prior (1/26/26) with a phone consultation, at the recommendation of Mercedes Corporate Customer Service. When I spoke with Chris, he provided his personal cell, discussed issue and said to call and give heads-up when it was convenient for my wife and I to bring the vehicle in. Friday, Jan 30th he assessed the vehicle and realized it was more then just a setting. Scheduled vehicle for digital update on Monday, Feb 2nd and had a loaner vehicle waiting. Upon completion of work, car was washed and looked great. Once again, can't say enough about Chris. Koons Mercedes-Benz of Catonsville, earned my respect and trust and should be proud to have people like Chris representing them. Additionally, would like to note, this is not the Dealership the vehicle was purchased at, nor is it the closest. Thanks Again, Michelle and Jeffrey Greenberg More

I had an amazing experience purchasing my new Mercedes Benz GLE 53 Coupe. Thank you Mohammed. Benz GLE 53 Coupe. Thank you Mohammed. More

Love to come to this dealership. Andre Goppy is my Servive Advisor. I wouldn't want to have anyone else advice me. He has the best customer service ever! Andre Goppy is my Servive Advisor. I wouldn't want to have anyone else advice me. He has the best customer service ever! More

Do not trust this dealership for servicing or purchasing. They are not transparent and will do anything to swindle you. This last service was not only negligent, it was fraudulent. We were told by Chris S They are not transparent and will do anything to swindle you. This last service was not only negligent, it was fraudulent. We were told by Chris Shall that it was normal for the temperature to got up rapidly to 3/4th of the way toward hot. Then I was told the following day, by a manager this is not normal. Then we were suggested to get a tire rotation even though we got one 2 months ago. The battery had low voltage we were told and needed to be replaced for over $800. But the reports on the battery record they gave me were all good. I took the car to a battery specialist and they tested the battery and it was 100% fine. The car was taken in around noon and it was not even looked at until the following morning. There seems to be a serious lack of respect for the customer and keeping trust at this location. To be told I need a service I just completed and then to be informed that it is needed again despite the car being used with limited mileage since the last service for tire rotation feels dishonest. Whats even worse us that I was told to replace a battery at the cost of almost $800 that did not need replacing. I used to rely on the this dealership, but feel something has changed. I feel like as an elderly customer, you are trying to take advantage of my trust in you, which you have just lost. More