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Mercedes-Benz of Catonsville
Baltimore, MD
396 Reviews
Koons Mercedes-Benz of Catonsville specializes in the sales and service of Mercedes-Benz vehicles along with full-line certified pre-owned. Koons is proud to serve customers in Catonsville MD, Columbia MD, Silver Spring MD, Annapolis MD, and all around the Baltimore MD area.
Jim Koons Automotive is a family-owned and operated automotive group since 1964. With 31 franchises in 22 locations in the Washington, DC area, including Maryland, Virginia and Delaware, Koons is on the Top 15 list of largest automotive groups in the U.S., and one of the largest online dealers in the nation. Koons was named one of Washington Business Journal’s “Best Places to Work” seven times! Krystal Koons is the official spokesperson for Jim Koons Automotive Companies.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 396 reviews
April 01, 2024
I received excellent care. I team was very personable. They called me to let me know that service was due. We made a reservation and they were ready for me when I arrived I team was very personable. They called me to let me know that service was due. We made a reservation and they were ready for me when I arrived. More
by Murph
Employees Worked With
Yousef and
March 26, 2024
Had my car serviced twice at this dealership, was charged an arm and a leg but the issue never was resolved! They are bunch of incompetent and inefficient! I owned three Mercedes and this one will be my last an arm and a leg but the issue never was resolved! They are bunch of incompetent and inefficient! I owned three Mercedes and this one will be my last! No more German cars! More
by Mmenas
Employees Worked With
Yousef Loussi
February 26, 2024
Very pleasant salesman, showed me what I was interested in and was will to work with me to find the right car for me. Maybe next time we will find it. in and was will to work with me to find the right car for me. Maybe next time we will find it. More
by rsdali
Employees Worked With
Reggie Snowden
February 21, 2024
First and last time at this dealership. Came in for A Service and with issue in the rear right tire (with only 4000 miles) and was told, the right is fine but the rear left has a leak and Came in for A Service and with issue in the rear right tire (with only 4000 miles) and was told, the right is fine but the rear left has a leak and needs a new tire. Rear left was perfectly fine with no issues when I took it in. They just wanted to sell me a new tire for 560 dollars. Can't trust these guys. Makes me wonder how it got a leak after it went to the service bay? Also tried to upsell extras on the service. More
by Lexusguy460
Employees Worked With
Merril Dakari
February 18, 2024
Do not purchase! !! Over the last couple of month I haven't even been able to drive a car l pay over 2000 a month for! the car is a lemon and they won't do anything ab !! Over the last couple of month I haven't even been able to drive a car l pay over 2000 a month for! the car is a lemon and they won't do anything about it! the car is a GT 53 AMG 2022. they arr doing their best not to remedy the issue. The car engine was shutting down after 3000 miles. they couldn't figure out what was wrong! kept handing it back and saying all is well and it would do it again and again. They hooked up a contraption to my car to get the faults that wouldn't store to the car. so that means the car can shut off, check engine or whatever and you'll never know what's wrong with it which is dangerous! now I can't put the car in park by the park button. I have to open the door to put in park. on it's in the shop right now because it shut off in the middle of the beltway due to a fuel pump fault they say. I was almost killed as the car just completely shut down while I was doing 76 on a beltway!!!! And I had my handicapped father in the car too!!!! They told me the car ran out of gas!!! Well why if there gas in the tank according to the dash, I have to record everything because they think I'm lying as the car stores no faults! It's still in the shop and they can't figure out why it says it has gas and Dosent... yup completely dangerous! Now the car as you drive it the fuel gage increases instead of decreases!!!! I can go on and on... needless to say I would do it guys it's not worth the headache or stress or money More
by pybenn
Employees Worked With
Sam P
January 28, 2024
Service representative Andre Goppy and concierge Sammie both provide consistent top tier customer service. They have made my experience with this dealership pleasurable. both provide consistent top tier customer service. They have made my experience with this dealership pleasurable. More
by GLOBAL
January 26, 2024
Communication was good service was performed in a timely manner. Service advisor could have been better. manner. Service advisor could have been better. More
by Peter.sbily
Employees Worked With
January 15, 2024
Jacqueline Presstman is by far the best service representative I have ever had the pleasure of working with. She makes sure work is done in timely manner while keeping you informed during the proce representative I have ever had the pleasure of working with. She makes sure work is done in timely manner while keeping you informed during the process. She has been my service representative for past four years and has always been very helpful and addresses all concerns, very pleasant to work with. I would recommend her as a service representative to anyone having service performed at Mercedes benz of Catonsville. More
by wrayashe
Employees Worked With
Jacqueline Presstman
