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Mercedes-Benz of Catonsville

Overview Reviews (355) Inventory (332)

Mercedes-Benz of Catonsville

Name: Mercedes-Benz of Catonsville
Address: 6631 Baltimore National Pike, Catonsville, MD, 21228, US
Telephone: (410) 788-7744
Rating: 4.4

4.4

355 Reviews

6631 Baltimore National Pike, Catonsville, Maryland 21228

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Sales: (410) 788-7744

Service: (410) 788-7744

Parts: (410) 788-7744

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Mercedes-Benz of Catonsville

Catonsville, MD

Overview

Reviews

Vehicles

4.4

355 Reviews

Call Dealership (410) 788-7744

6631 Baltimore National Pike

Catonsville, MD

21228

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4.4

355 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (355) Inventory (332)

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Sales: (410) 788-7744

Service: (410) 788-7744

Parts: (410) 788-7744

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Showing 355 reviews

May 16, 2023

SERVICE VISIT

My experience was great, my vehicle was repair and returned to me the same day under (4) four hours. The staff was very polite and made my experience pleasant during my issue with my vehicle. I would returned to me the same day under (4) four hours. The staff was very polite and made my experience pleasant during my issue with my vehicle. I would like to thank the staff of Catonsville Mercedes Benz for a job well done. More

by yclay3741

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Juan Ayala, Mark Bisaha, Fe'Lize Pierce, Steve Moye, Russell Pentz

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May 17, 2023 -

Mercedes-Benz of Catonsville responded

We're delighted to hear your experience with us at Mercedes-Benz of Catonsville was great! We are always striving to provide timely and excellent service, so we're thrilled you had your vehicle repaired and returned within four hours. It's wonderful to hear our staff made your experience pleasant during a stressful time. Once again, we appreciate your trust in us and we hope to see you soon!

May 16, 2023

SERVICE VISIT

Andre provides quality customer service every time I come to the dealership for routine visits. to the dealership for routine visits. More

by Don

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Andre Goppy

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May 17, 2023 -

Mercedes-Benz of Catonsville responded

Don, thank you for the review! We are thrilled to hear that Andre delivered such a successful service experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Catonsville!

May 12, 2023

SERVICE VISIT

Your service was awesome,The gentlemen that pick up and deliver our vehicle were a 10 out of 10,very polite and couteouse! deliver our vehicle were a 10 out of 10,very polite and couteouse! More

by Chantalpriya@yahoo.com

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Yousef Loussi 5 out of 5

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May 15, 2023 -

Mercedes-Benz of Catonsville responded

We're thrilled to hear that you had an exceptional experience during your time at Mercedes-Benz of Catonsville! It's great to know that our team was courteous and efficient while delivering your vehicle. Thank you for taking the time to share your feedback with us. Safe travels ahead!

May 17, 2023 -

Chantalpriya@yahoo.com responded

I have had nothing but the best service from Mercedes-Benz of Catonsville. I will not hesitate to recommend same to my friends and relatives.Much Appreciated !!!

May 17, 2023 -

Mercedes-Benz of Catonsville responded

Thank you for your ongoing support and trust in the Mercedes-Benz of Catonsville team!

May 11, 2023

SERVICE VISIT

Andrea was very helpful as always! I will definitely recommend this dealership to my friends and family. I will be back! Thanks Andrea! I will definitely recommend this dealership to my friends and family. I will be back! Thanks Andrea! More

by gabealli

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Andrea

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May 11, 2023 -

Mercedes-Benz of Catonsville responded

Thank you for reviewing Andrea and Mercedes-Benz of Catonsville! We can't wait to see you next time!

April 30, 2023

SALES VISIT - NEW

Very satisfactory service to the point of happiness ,one of the best dealer around the county of the best dealer around the county More

by Rafiu Ayinde

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Zack

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Apr 30, 2023 -

Rafiu Ayinde responded

This dealership is one the best around with satisfactory attention to me as a customer

May 01, 2023 -

Mercedes-Benz of Catonsville responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with the Mercedes-Benz of Catonsville team. Drive safely, and we hope to see you back again down the road!

May 01, 2023 -

Rafiu Ayinde responded

I have no regrets to do business with you thanks

April 20, 2023

SALES VISIT - NEW

I had an absolutely horrendous experience with the Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also e Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also ended up robbing me for my car. They made a mistake on their end, and then tried to charge me an absurd amount of $116,000 for it. To make matters worse, the service manager was incredibly rude and uninviting throughout the entire process. I felt like I was constantly being brushed off and dismissed, and my concerns were never taken seriously. When I tried to escalate the issue to the general manager, things only got worse. The general manager contacted me and was blatantly rude and disrespectful. He even went so far as to threaten to destroy my vehicle, which was completely uncalled for and unprofessional. Overall, I would strongly advise against doing business with the Catonsville Mercedes Benz dealership. They clearly do not value their customers, and their service is subpar at best. Save yourself the time, money, and hassle, and take your business elsewhere. More

by Ced

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Employees Worked With

Juan Ayala, Mark Bisaha, Josh Pomles, Eliofredo Ayala, Desmond Dowdy, Steve Moye, Russell Pentz, Chloe Orcutt

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April 20, 2023

SERVICE VISIT

Smooth and pleasant experience…. great The system wants me to write 15 words so I did great The system wants me to write 15 words so I did More

by JoeyF

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Stan Pulcheski

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Apr 20, 2023 -

Mercedes-Benz of Catonsville responded

Thank you for taking the time to leave Mercedes-Benz of Catonsville a five-star review. We always appreciate seeing when our customers are happy.

April 20, 2023

SERVICE VISIT

I received excellent service upon my arrival at the dealership. I was pleasantly greeted by my new service manager Jackie Pearman. dealership. I was pleasantly greeted by my new service manager Jackie Pearman. More

by dorothychambers

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Jackie Pearman

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Apr 20, 2023 -

Mercedes-Benz of Catonsville responded

Dorothy, we are thrilled to hear that you had an excellent experience with us at Mercedes-Benz of Catonsville! It's wonderful to know that Jackie Pearman greeted you with a warm welcome and provided you with top-notch service. We appreciate your support and can't wait to see you again for your next service appointment.

March 25, 2023

SALES VISIT - USED

They seem to be very accommodating and interested in making deals and selling cars This is not a school test is it making deals and selling cars This is not a school test is it More

by stan

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Employees Worked With

Sammy Noora, George Johnson

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Mar 27, 2023 -

Mercedes-Benz of Catonsville responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Mercedes-Benz of Catonsville team. Drive safely, and we hope to see you back again down the road!

March 03, 2023

SALES VISIT - NEW

Very professional, expertise, satisfying, accommodating, friendly. Get the job done on time. Will be back! friendly. Get the job done on time. Will be back! More

by john_timah

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Fe'Lize Pierce, Eliofredo Ayala

Report | Print

Mar 06, 2023 -

Mercedes-Benz of Catonsville responded

Thanks for the great review of Mercedes-Benz of Catonsville, John! We look forward to working with you again.

Mercedes-Benz of Catonsville

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