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Mercedes-Benz of Catonsville

Catonsville, MD

Overview
Reviews
Vehicles
4.3
361 Reviews
Call Dealership (410) 788-7744

6631 Baltimore National Pike

Catonsville, MD

21228

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Showing 361 reviews

June 15, 2023

I was very pleased with the excellent service I received. The support staff were also excellent. More

by Renee1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
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Jun 16, 2023 -

Mercedes-Benz of Catonsville responded

Thank you for working with the Mercedes-Benz of Catonsville team, Renee!

June 10, 2023

Horrible customer service & ignorant & some disrespectful service technicians. Not much loaner to get your car to service. More

by Rashid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yousef
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Jun 12, 2023 -

Mercedes-Benz of Catonsville responded

Customer service is our top priority so it's very disappointing to see we've let you down, Rashid. This certainly does not sound like the courteous and accommodating assistance we strive for and I apologize. I understand you're upset, and I'd like to speak with you about your experience directly. If you're willing to discuss this further, please reach out. Thank you, Robert Escobar - Service Manager - 443-860-3272

May 29, 2023

Andre was very professional and explained everything step by step got out in a timely matter. The staff were very friendly. More

by S.Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adre, George Johnson
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May 30, 2023 -

Mercedes-Benz of Catonsville responded

Thank you for the review! It's great to hear that Andre provided top-notch service and that our friendly staff was able to assist you. Safe travels, and we hope to see you back again at Mercedes-Benz of Catonsville!

May 25, 2023

Jackie at service area. give me the quality service.last month.tanger used auto sale More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie at service area
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May 25, 2023 -

Mercedes-Benz of Catonsville responded

Eddie, thank you for the review! We appreciate the kind feedback about Jackie and hope to see you again at Mercedes-Benz of Catonsville. Safe travels!

May 22, 2023

I had a great experience with this dealership. They informed all details that my vehicle needs. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana
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May 22, 2023 -

Mercedes-Benz of Catonsville responded

Thank you, Phil, for leaving Mercedes-Benz of Catonsville a five-star review! We are happy to hear you had a seamless service experience.

May 20, 2023

Overall a positive experience in talking with your service representative. He was very professional, customer friendly and contacted me in a timely manner with the requested information. It was a plea More

by Kelechi43
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Youssef
Report | Print
May 22, 2023 -

Mercedes-Benz of Catonsville responded

We appreciate you sharing your positive experience with our team at Mercedes-Benz of Catonsville! We're glad to hear that Mr. Youssef provided professional and timely service to get you the information needed. It's our pleasure to ensure customer satisfaction and we hope to assist you in the future. Drive safely!

May 16, 2023

Andre provides quality customer service every time I come to the dealership for routine visits. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Goppy
Report | Print
May 17, 2023 -

Mercedes-Benz of Catonsville responded

Don, thank you for the review! We are thrilled to hear that Andre delivered such a successful service experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Catonsville!

May 16, 2023

My experience was great, my vehicle was repair and returned to me the same day under (4) four hours. The staff was very polite and made my experience pleasant during my issue with my vehicle. I would More

by yclay3741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ayala, Mark Bisaha, Fe'Lize Pierce, Steve Moye, Russell Pentz
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May 17, 2023 -

Mercedes-Benz of Catonsville responded

We're delighted to hear your experience with us at Mercedes-Benz of Catonsville was great! We are always striving to provide timely and excellent service, so we're thrilled you had your vehicle repaired and returned within four hours. It's wonderful to hear our staff made your experience pleasant during a stressful time. Once again, we appreciate your trust in us and we hope to see you soon!

May 12, 2023

Your service was awesome,The gentlemen that pick up and deliver our vehicle were a 10 out of 10,very polite and couteouse! More

by Chantalpriya@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yousef Loussi 5 out of 5
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May 15, 2023 -

Mercedes-Benz of Catonsville responded

We're thrilled to hear that you had an exceptional experience during your time at Mercedes-Benz of Catonsville! It's great to know that our team was courteous and efficient while delivering your vehicle. Thank you for taking the time to share your feedback with us. Safe travels ahead!

May 17, 2023 -

Chantalpriya@yahoo.com responded

I have had nothing but the best service from Mercedes-Benz of Catonsville. I will not hesitate to recommend same to my friends and relatives.Much Appreciated !!!

May 17, 2023 -

Mercedes-Benz of Catonsville responded

Thank you for your ongoing support and trust in the Mercedes-Benz of Catonsville team!

May 11, 2023

Andrea was very helpful as always! I will definitely recommend this dealership to my friends and family. I will be back! Thanks Andrea! More

by gabealli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
Report | Print
May 11, 2023 -

Mercedes-Benz of Catonsville responded

Thank you for reviewing Andrea and Mercedes-Benz of Catonsville! We can't wait to see you next time!

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