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Mercedes-Benz of Catonsville

Catonsville, MD

4.4
355 Reviews

6631 Baltimore National Pike

Catonsville, MD

21228

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Showing 355 reviews

July 25, 2023

As long as you do not have a problem you can get custom service but if you are a old Black female look to be taken advantage of, given the worst deal and let setting at a desk for hours seeking help. This More

by Brazile2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tyrone Green
Jul 26, 2023 -

Mercedes-Benz of Catonsville responded

This feedback is concerning to hear as we do not run our business in this way. We treat all of our guests with the same high standard of respect, so I think it would be best to address what has happened together. Please call me at your earliest convenience. I would like the chance to help. Thank you, Marianne Queen - Customer Relations Manager - 4438308950

July 18, 2023

Just a friendly and pleasant experience, took good care of me. Will definitely recommend to other people. More

by kenneth hamlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Goppy
Jul 18, 2023 -

Mercedes-Benz of Catonsville responded

Kenneth, thank you for the kind words! We're glad to hear that you had a friendly and pleasant experience with us. We appreciate your recommendation and hope to see you again at Mercedes-Benz of Catonsville!

July 13, 2023

I am very pleased with the service. I did not like the extended time it took to service the vehicle. The extended turnaround was a deviation from the norm so I plan on using Koons goin More

by Bradydaniels
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eliofredo Ayala
Jul 14, 2023 -

Mercedes-Benz of Catonsville responded

Thanks for the feedback! We're glad you were pleased with our service, but we're sorry for the extended wait time. We appreciate your support and we look forward to seeing you again next time here at Mercedes-Benz of Catonsville!

June 24, 2023

The customer service was perfect. The service for my car was quick fast and efficient. Andre was my advisor and is always on top of his game. His customer service is excellent. The d More

by Lew
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andre ….. Service Dept
Jun 26, 2023 -

Mercedes-Benz of Catonsville responded

While we're delighted to hear that Ande demonstrated our commitment to customer service, the rest of your review is very concerning to read. We take claims like this very seriously and I'd like to speak with you directly. Please reach out at your earliest convenience. Thank you, Marianne Queen - Customer Relations Manager - 4438308950

June 15, 2023

I was very pleased with the excellent service I received. The support staff were also excellent. More

by Renee1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ayala
Jun 16, 2023 -

Mercedes-Benz of Catonsville responded

Thank you for working with the Mercedes-Benz of Catonsville team, Renee!

June 10, 2023

Horrible customer service & ignorant & some disrespectful service technicians. Not much loaner to get your car to service. More

by Rashid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yousef
Jun 12, 2023 -

Mercedes-Benz of Catonsville responded

Customer service is our top priority so it's very disappointing to see we've let you down, Rashid. This certainly does not sound like the courteous and accommodating assistance we strive for and I apologize. I understand you're upset, and I'd like to speak with you about your experience directly. If you're willing to discuss this further, please reach out. Thank you, Robert Escobar - Service Manager - 443-860-3272

May 29, 2023

Andre was very professional and explained everything step by step got out in a timely matter. The staff were very friendly. More

by S.Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adre, George Johnson
May 30, 2023 -

Mercedes-Benz of Catonsville responded

Thank you for the review! It's great to hear that Andre provided top-notch service and that our friendly staff was able to assist you. Safe travels, and we hope to see you back again at Mercedes-Benz of Catonsville!

May 25, 2023

Jackie at service area. give me the quality service.last month.tanger used auto sale More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie at service area
May 25, 2023 -

Mercedes-Benz of Catonsville responded

Eddie, thank you for the review! We appreciate the kind feedback about Jackie and hope to see you again at Mercedes-Benz of Catonsville. Safe travels!

May 22, 2023

I had a great experience with this dealership. They informed all details that my vehicle needs. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana
May 22, 2023 -

Mercedes-Benz of Catonsville responded

Thank you, Phil, for leaving Mercedes-Benz of Catonsville a five-star review! We are happy to hear you had a seamless service experience.

May 20, 2023

Overall a positive experience in talking with your service representative. He was very professional, customer friendly and contacted me in a timely manner with the requested information. It was a plea More

by Kelechi43
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Youssef
May 22, 2023 -

Mercedes-Benz of Catonsville responded

We appreciate you sharing your positive experience with our team at Mercedes-Benz of Catonsville! We're glad to hear that Mr. Youssef provided professional and timely service to get you the information needed. It's our pleasure to ensure customer satisfaction and we hope to assist you in the future. Drive safely!

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