Mercedes-Benz of Catonsville

After countless Mercedes leases I can definitively say if you are looking for a Mercedes, there is absolutely no need to look at another dealership. Mercedes of Catonsville has the the best pricing, the best you are looking for a Mercedes, there is absolutely no need to look at another dealership. Mercedes of Catonsville has the the best pricing, the best staff and the VERY BEST customer service - PERIOD! Taylor, our sales professional, is exactly what you would want (but never ever get at another dealership) - kind, patient, and knowledgeable! The staff at Mercedes of Catonsville work magic - look no further! Thank you Mercedes of Catonsville! More

We went to buy a used car and negotiated the deal over two days in person and over the phone. Once the price and financial details were sorted with our rep, her sales manager Zackary and finance manager R two days in person and over the phone. Once the price and financial details were sorted with our rep, her sales manager Zackary and finance manager Ricky, we were asked when we could come to sign the official paperwork. We were at dinner about the same time we settled, and asked if we could put a deposit down to hold the vehicle; they said they don't do that. So, then we asked if we should come in that evening but they said we could wait till first thing in the morning, since it would require some prep and we would arrive close to closing time. We were assured that the deal would remain available and our car and paperwork would be prepped and ready for us when we made the appointment. We arrived at the dealership 20 minutes early with our 3 kids who were extremely excited to pick up the new car! When we approached our sales rep, we could tell there was a problem - she did not look happy and apologized. A short explanation later revealed that there was another deal in progress on our vehicle. We asked to speak with the manager. The car we were buying is still sitting in the front parking lot at this time so they have not taken delivery. The sales manager explains that the other deal was being made and due to a (serious) lack of communication, they were unaware that two deals were being made on the same day. It was highly unlikely that this would happen he said but the other couple had come out of state and got there before us so they would honor the first-to-arrive according to his reasoning. The sales manager offered to make this right and expressed that he will find us another comparable model within the dealer network however their very deceptive and unethical practice thus far has not instilled much faith on the follow through. Upon departing, we noticed that our car was pulling out and at first we thought the other buyers had completed deal and were leaving, but then they put a dealer plate on the back... they were going for a test drive. We arrived with a handshake-deal, ready to sign, and showed up at the mutually agreed upon time to pick up our vehicle... our disappointment and frustration with this experience has by far outweighed any other car buying venture we have ever had. At the end of the day, this dealership and the sales manager were dishonest and unfair and we feel our business is not appreciated. More

Gavin was the most helpful sells person I have seen in a long time.His knowledge of the vehicle and purchase process were outstanding. long time.His knowledge of the vehicle and purchase process were outstanding. More

Andre is on top if his game as a service advisor! I had him at a previous Mercedes dealer and it was a pleasure to see him here at Catonsville Mercedes! I had him at a previous Mercedes dealer and it was a pleasure to see him here at Catonsville Mercedes! More

I would like thank Yousef for his exceptional service during a recent visit regarding my 2019 Mercedes E450 convertible top issue. From the moment I walked into the service department, Yousef demonstr during a recent visit regarding my 2019 Mercedes E450 convertible top issue. From the moment I walked into the service department, Yousef demonstrated a high level of professionalism and genuine concern for my situation. He listened attentively to my concerns, asked thoughtful questions to ensure he had a complete understanding of the problem, and even requested a video to better assess the issue. His courteous and proactive approach immediately put me at ease. When the mechanics diagnosed the problem, Yousef delivered the unfortunate news that the repair would cost approximately $3,500 and was not covered under warranty. Despite my disappointment, he listened patiently as I expressed my objection, noting that the car was only four years old with less than 40,000 miles. Understanding my concern, Yousef took the initiative to discuss the matter further with his warranty supervisor. Thanks to his efforts, he was able to secure a courtesy coverage for the repair, which was a huge relief. Yousef kept me informed throughout the entire process. He explained the steps involved, including the coordination with an outside vendor since the convertible top repair was beyond the dealership's capabilities. He efficiently arranged the drop-off date and provided regular updates. During one of these updates, Yousef informed me that an additional part needed replacement—not because it was broken, but because it appeared worn out. His attention to detail and willingness to go the extra mile ensured that I wouldn't face additional downtime with my vehicle in the near future. Yousef's dedication, communication skills, and customer-focused attitude are truly commendable. He turned a potentially stressful situation into a seamless and reassuring experience. It is not often that one encounters such an exemplary service professional, and I believe he is a valuable asset to your team. More

Very helpful in assisting me. I had an excellent experience. Mr. Kenneth was very patient with us. He was not pushy at all. I had an excellent experience. Mr. Kenneth was very patient with us. He was not pushy at all. More

I took my vehicle in for a service that was under warranty. They did the initial inspection and did the repair and half of the time that they said it possibly would take. I was pretty amazed. Great j warranty. They did the initial inspection and did the repair and half of the time that they said it possibly would take. I was pretty amazed. Great job! Great work! Great people! More

I just wanted to give a huge personal thank you to Miss Leda my sales agent and Miss Soon the Financial specialist, for helping me out with the purchase of my new car at Mercedes Benz of Catonsville. Both Leda my sales agent and Miss Soon the Financial specialist, for helping me out with the purchase of my new car at Mercedes Benz of Catonsville. Both Ladies set the bar across the board, for a perfect customer experience, they were attentive and supportive of what I needed in a vehicle and guided me to the right one. From the moment I reached out at the dealership with a brief inquiry, Leda and Soon were responsive, and extremely knowledgeable, not only about the vehicle itself but in walking me through the entire process. Their attention to detail and my satisfaction were unparalleled- going above and beyond in every aspect. My experience at Mercedes Benz of Catonsville was much better, easier, and faster, and we will go back the next time I need a car. Thanks again. More

The team at Catonsville always professional and attentive to the clients needs. I have THE BEST customer Rep. Jacquie! to the clients needs. I have THE BEST customer Rep. Jacquie! More

Very poor experience. Car needed recall service. I brought the car in and they had it for two days before telling me they could not do the repair. Now I have to go back a Car needed recall service. I brought the car in and they had it for two days before telling me they could not do the repair. Now I have to go back a second time. More