Mercedes-Benz of Catonsville

We had a great experience with Fred Pittsand Vitaly Gurvich as well as finance person. Whole process was smooth and great and we are satisfied. Gurvich as well as finance person. Whole process was smooth and great and we are satisfied. More

The experience was wonderful. They were very concerned about making sure I got what I wanted and not the other way around. I really appreciate all their help. Steve, the salesperson was new and he did a about making sure I got what I wanted and not the other way around. I really appreciate all their help. Steve, the salesperson was new and he did a good job. He could learn a little more about the car but i am sure that will come with time. Brian was an excellent Manager and did not hesitate to give me the deal I wanted at the price I wanted. I would buy from them again when its time for a new one :) wonderful people. More

Juan did a great job of helping me with my car. I had repeated problems with my tire and Juan helped me repeatedly. Thank you! Margaret Kim repeated problems with my tire and Juan helped me repeatedly. Thank you! Margaret Kim More

After waiting without being acknowledged for about 15-minutes in the showroom of the BMW dealership across Route 40 from Mercedes of Catonsville, I decided to go across the street and take a look at M 15-minutes in the showroom of the BMW dealership across Route 40 from Mercedes of Catonsville, I decided to go across the street and take a look at Mercedes. (I was all set to buy another BMW to replace my 2007 X5, and my intention was to just kill time at the Mercedes Dealership.) At Mercedes of Catonsville I was immediately greeted by a friendly receptionist as I walked through the door, and even though there were a lot of other customers, I was promptly introduced to a sales representative. (The contrast with what I'd encountered across the street was striking.) The representative was very straight forward and easy to work with -- and after a test drive I surprised myself by buying a ML350 BlueTec. The vehicle that I ordered was delivered within the time frame promised. (Although initially it appeared that there might be a delay in delivery, Brian Harrigan called the factory and took steps to assure that I would have my new vehicle when expected.) During the build process I was given regular updates on the status, which was very nice. Because my original sales representative had taken another position, I took delivery of the ML350 from Neville Dick and Brian Harrigan. Both men were highly professional and very knowledgeable. They seemed eager to answer my questions and to make sure that I was fully satisfied. When I asked for help with a minor issue, one of the service technicians, who was off-duty and on his way home at the time, overheard and offered to "take a quick look" to see if he could resolve the issue. Other employees of Mercedes of Catonsville came along to see if they could help, and the issue was quickly resolved through a group effort. I was very impressed. More

I purchased a 2012 Mercedes-Benz SLK 350 as a surprise for my wife for our 30th anniversary. Throughout the entire process Andy and the rest of the dealership staff were great. It took me several weeks for my wife for our 30th anniversary. Throughout the entire process Andy and the rest of the dealership staff were great. It took me several weeks and visits to the dealership to make my final decision and I never felt pressured. Andy helped me select the options and packages to give me the exact car that I wanted, and then searched for the vehicle, finally locating it in Massachusetts, and had it delivered to the dealer in a day. Andy and the rest of the staff even went out of their way to help me surprise my wife on our anniversary by prepping and positioning the car right in front of the front door of the dealership. Overall, it was the best car buying experience I have ever had. More

WHERE IS ONE OF THE MOST IMPORTANT NAMES? Name of employee(s) worked with is missing a key player - Steve DeMaio!What a fabulous experience! We have been faithful Mercedes Benz customers for about 12 employee(s) worked with is missing a key player - Steve DeMaio!What a fabulous experience! We have been faithful Mercedes Benz customers for about 12 years. This is our first experience with the Koons family of dealerships. WE COULD NOT BE MORE PLEASED with our experience! The customer service is second to none! We look forward to a long relationship with Catonsville Mercedes Benz! And now when we are the market for other cars we'll also give your other dealerships a try as well. Thanks for everything! More

The sales persons were very helpful and responded quickly to questions. I was able to get the care I wanted and get through paper work with minimal fuss. Great experience. to questions. I was able to get the care I wanted and get through paper work with minimal fuss. Great experience. More

I want to take this opportunity to thank you and your sales associate for selling a Smart car to me. Andy did a wonderful job, made me feel good through the whole process, not a pushy salesman, but yet sales associate for selling a Smart car to me. Andy did a wonderful job, made me feel good through the whole process, not a pushy salesman, but yet was concern with me buying a right car. I was looking at other cars, and to be honest with you, I was not ready to buy a car. Andy did a great job on convincing me to buy now and he helped me to get a price I was satisfied with. I know my car purchase was not a big deal like other cars, but I promise you, when I do buy my ‘dream’ car, I will be coming to Andy to help me put a deal together. Andy is a great person to work with and I want you to know you have a good person on your team. Thanks again for making my complete car buying experience a pleasant one! Van E. Milbrand More