Mercedes-Benz of Catonsville

After waiting without being acknowledged for about 15-minutes in the showroom of the BMW dealership across Route 40 from Mercedes of Catonsville, I decided to go across the street and take a look at M 15-minutes in the showroom of the BMW dealership across Route 40 from Mercedes of Catonsville, I decided to go across the street and take a look at Mercedes. (I was all set to buy another BMW to replace my 2007 X5, and my intention was to just kill time at the Mercedes Dealership.) At Mercedes of Catonsville I was immediately greeted by a friendly receptionist as I walked through the door, and even though there were a lot of other customers, I was promptly introduced to a sales representative. (The contrast with what I'd encountered across the street was striking.) The representative was very straight forward and easy to work with -- and after a test drive I surprised myself by buying a ML350 BlueTec. The vehicle that I ordered was delivered within the time frame promised. (Although initially it appeared that there might be a delay in delivery, Brian Harrigan called the factory and took steps to assure that I would have my new vehicle when expected.) During the build process I was given regular updates on the status, which was very nice. Because my original sales representative had taken another position, I took delivery of the ML350 from Neville Dick and Brian Harrigan. Both men were highly professional and very knowledgeable. They seemed eager to answer my questions and to make sure that I was fully satisfied. When I asked for help with a minor issue, one of the service technicians, who was off-duty and on his way home at the time, overheard and offered to "take a quick look" to see if he could resolve the issue. Other employees of Mercedes of Catonsville came along to see if they could help, and the issue was quickly resolved through a group effort. I was very impressed. More

I purchased a 2012 Mercedes-Benz SLK 350 as a surprise for my wife for our 30th anniversary. Throughout the entire process Andy and the rest of the dealership staff were great. It took me several weeks for my wife for our 30th anniversary. Throughout the entire process Andy and the rest of the dealership staff were great. It took me several weeks and visits to the dealership to make my final decision and I never felt pressured. Andy helped me select the options and packages to give me the exact car that I wanted, and then searched for the vehicle, finally locating it in Massachusetts, and had it delivered to the dealer in a day. Andy and the rest of the staff even went out of their way to help me surprise my wife on our anniversary by prepping and positioning the car right in front of the front door of the dealership. Overall, it was the best car buying experience I have ever had. More

WHERE IS ONE OF THE MOST IMPORTANT NAMES? Name of employee(s) worked with is missing a key player - Steve DeMaio!What a fabulous experience! We have been faithful Mercedes Benz customers for about 12 employee(s) worked with is missing a key player - Steve DeMaio!What a fabulous experience! We have been faithful Mercedes Benz customers for about 12 years. This is our first experience with the Koons family of dealerships. WE COULD NOT BE MORE PLEASED with our experience! The customer service is second to none! We look forward to a long relationship with Catonsville Mercedes Benz! And now when we are the market for other cars we'll also give your other dealerships a try as well. Thanks for everything! More

The sales persons were very helpful and responded quickly to questions. I was able to get the care I wanted and get through paper work with minimal fuss. Great experience. to questions. I was able to get the care I wanted and get through paper work with minimal fuss. Great experience. More

I want to take this opportunity to thank you and your sales associate for selling a Smart car to me. Andy did a wonderful job, made me feel good through the whole process, not a pushy salesman, but yet sales associate for selling a Smart car to me. Andy did a wonderful job, made me feel good through the whole process, not a pushy salesman, but yet was concern with me buying a right car. I was looking at other cars, and to be honest with you, I was not ready to buy a car. Andy did a great job on convincing me to buy now and he helped me to get a price I was satisfied with. I know my car purchase was not a big deal like other cars, but I promise you, when I do buy my ‘dream’ car, I will be coming to Andy to help me put a deal together. Andy is a great person to work with and I want you to know you have a good person on your team. Thanks again for making my complete car buying experience a pleasant one! Van E. Milbrand More

Wonderful experience! The entire team was straight forward and no BS. Three other dealerships were not able to find me the car I wanted and asked me to order a 2013. Brian Harrigan said I will work forward and no BS. Three other dealerships were not able to find me the car I wanted and asked me to order a 2013. Brian Harrigan said I will work on it....and he did. I'm driving the exact car I wanted and love it! Very impressive! Thanks to the entire sales team. Dr. Dennis Brave More

Extraordinary. Class of their own. Make buying luxurious, fun. They hustle for sale - but no pressure. Focus on you. Top professionals, sales to financing. Trustworthy. fun. They hustle for sale - but no pressure. Focus on you. Top professionals, sales to financing. Trustworthy. More

The service was excellent. The sales representatives made sure we were comfortable and happy with our purchase. The facility is customer friendly. We were impressed with our service and the facility. sure we were comfortable and happy with our purchase. The facility is customer friendly. We were impressed with our service and the facility. More

Overall my experience was good. The sale person, Fred Pitts was friendly and understood exactly what I wanted in a car. The general sales manager,Vitaly Gurvich was extremely courteous and search around Pitts was friendly and understood exactly what I wanted in a car. The general sales manager,Vitaly Gurvich was extremely courteous and search around to find me the exact car that I wanted. They also offered me a good price for my trade and also more than wiiling to earn my business. I can also say that the new car sales manager,Brian Harrigan worked his magic to get my credit approved. There was an issue with how my credit was viewed through the computer but on the actual credit report reflects something different. The only problem that I have is with the finace manager, Fran King. I did not appreciate the attitude and the way she spoke to me. I can understand that it was at the end of the night and she may have been ready to go home but that is no excuse. I also work with customers on a daily basis and you do not go home until the last customer leaves your place of business. If she does not like her profession than she needs to find another profession. Her attitude is a reflection of Mercedes of Catonsville. More

Had a great experience at this dealership second time in my life when I actually went to a dealership without a prearranged deal was in and out just as fast as if the deal was prearranged prior to my visit. my life when I actually went to a dealership without a prearranged deal was in and out just as fast as if the deal was prearranged prior to my visit. Was treated with professionalizing through out the process. There was no need to haggle on pricing the best bottom line price was offered to me right from the start I know this from doing my homework. I would not hastate returning to this dealership for my future needs. Thanks once again Jim Gill Sincerely, Jack Sitar More