Mercedes-Benz of Catonsville

On June 1, 2013, I purchased a Lexus fora little less than 30k . That day a friend pointed out that there may be some problem with my car door after the sales man repeatly open and closed it to mk the than 30k . That day a friend pointed out that there may be some problem with my car door after the sales man repeatly open and closed it to mk the door stay closed . We noticed after the dealer cleaned the car there was water and fog in the head lights. Nigul wrote me a service order. I took the car hm a couple days later my dash read oil maintenance soon. I called my SP he called me back nearly 2 weeks later. Couple days later my 13yr old son and i were pulled over by police, I was asked was my car stolen., and my license plates do not match the car. I called my sales person to. More

In fairness to this dealership, my salesperson and In fairness to this dealership, my salesperson and finance person were great. My complaint is the way my trade was handled. I was told my trade was " In fairness to this dealership, my salesperson and finance person were great. My complaint is the way my trade was handled. I was told my trade was "unsellable" on their lot and would have to be wholesaled, hence the low price. I traded it on a Thursday. Imagine my dismay when I saw it on their website on Sunday and the retailed it out on Tuesday at a $3000 premium over what they gave me. Not bad for an "unsellable" truck. I have worked at many different levels at car dealerships including sales. I have purchased over 40 cars in 27 years , know many people in the business - including people who work at their sister stores- and have never heard or had this happen before. How about giving me some of that "unsellable" money back? More

Dealership staff exceedes customer's expectations! Mr. Harrigan the Sales Manager went to great lenghts to make sure I got car I wanted. Mr. Tuniev our Sales Representative traveled to us because the Mr. Harrigan the Sales Manager went to great lenghts to make sure I got car I wanted. Mr. Tuniev our Sales Representative traveled to us because there is no Mercedes-Benz dealer in our town and brought us to the dealership for delivery of the car. Mr. Harrigan showed us the great value of purchasing the car I bought. Financing was fully taken care of at a great rate. It was our 5th Mercedes and now I would only buy a Mercedes-Benz at this dealership. More

Service folks are very respectful, helpful and make you feel welcome. The sales folks will not pay attention to you if you do not look like you have money. Parts folks are very helpful and very knowledgab feel welcome. The sales folks will not pay attention to you if you do not look like you have money. Parts folks are very helpful and very knowledgable. Displays are very intimidating, would like to see more of what a common person can afford. Something from 30,000 - 80,000 and not 80,000 to 200,000. A sales person almost hit me walking because he was on his cell phone. I don't think he ever saw me. The other sales folks were on their computers surfing the internet. I am not sure what they are doing as they kept on typing as if they were typing a book report. I looked at each and everyone of them from a woman near the 101,000 V8 twin turbo ML to the people in the offices. More

I had an absolutely great experience purchasing my New 2013 Mercedes Benz GLK 350 4Matic from Mercedes Benz of Catonsville. My Sales Consultant Andy, was the best. He listened to me to determine my wants 2013 Mercedes Benz GLK 350 4Matic from Mercedes Benz of Catonsville. My Sales Consultant Andy, was the best. He listened to me to determine my wants and my needs. He was not pushy but was very diligent in earning my business. This Dealership beat every other MB dealership's deal and I am so glad I chose them over the other Dealers. The Sales Manager Brian Harrigan was also eager to earn my business and was very transparent regarding Profit, Interest Rates and Products. This in itself made them well deserving of my business. In addition, when it was time to sign for my car, the Finance Manager did not try to sell me additional products that I did not need. Thank you again for such a wonderful experience and if I know anyone looking for a Mercedes Benz, I will definitely refer them to this Dealer. More

I must say I had the best car buying experience I've ever had at MB of Catonsville. I worked with Eugene Gaither on the purchase of my vehicle. He was extremely knowledgeable, courteous and straight forwar had at MB of Catonsville. I worked with Eugene Gaither on the purchase of my vehicle. He was extremely knowledgeable, courteous and straight forward to deal with. He walked me through the different options for service, maintenance, and features of the vehicle. The car has a ton of capabilities, so I truly appreciate Eugene taking extra time to walk me through all of them. From presales & delivery through follow up he has been extremely responsive and helpful. Thanks again for a great experience! More

I think this dealership is one of the best in the area. The prices are competitive and the staff is very friendly and attentive. When you bring your car in for service, they try to accomodate you with a l The prices are competitive and the staff is very friendly and attentive. When you bring your car in for service, they try to accomodate you with a loaner vehicle, unlike some other dealerships who almost never have a loaner available. While waiting for my service write up, I had a great time talking to Garen who was very informative about the new line of vehicles Mercedes has to offer. Kudos to Koons for getting it right! More

I came to this dealership after seeing a used Toyota Camry online,as soon as I walked on the lot the Camry was there,everything was in order,I had a great deal for my trade in, and Ferd was SO helpful a Camry online,as soon as I walked on the lot the Camry was there,everything was in order,I had a great deal for my trade in, and Ferd was SO helpful and honest,which you don't always get from a car lot. Ron Howard dealt with alot of the paperwork in a professional and friendly manner. I will recommend this dealership to all of my friends and family that are looking for a Mercedes (or anything else,for that matter). That day, I believe it wasn't luck on my side, it was these hard working men that helped me! Thanks again! More

The whole buying process was beyond painful. I was told the car had equipment that it didn't have and I didn't find out about it until the car was delivered to me (we bought the car online without seeing i the car had equipment that it didn't have and I didn't find out about it until the car was delivered to me (we bought the car online without seeing it). Poor responses, some with half truths. Some of the issues were never resolved. Would expect better from a Mercedes dealer, but maybe I am used to our local dealerships. Truthfully now I wish I would have kept my business local rather than MB of Catonsville. More

My Sales person was Javhad. Not Listed, but he did a great job! This is the second time I have boufght a car in Catonsville and both times it has been great. Thanks Dipper Wettstein great job! This is the second time I have boufght a car in Catonsville and both times it has been great. Thanks Dipper Wettstein More