Mercedes-Benz of Catonsville

She knows her stuff! Alexis knows her stuff! She’s a straight shooter and helped me find exactly what I was looking for! She worked with me every step of the way and not t Alexis knows her stuff! She’s a straight shooter and helped me find exactly what I was looking for! She worked with me every step of the way and not to mention her sense of style embodies the Mercedes Benz image! PLEASE go see Alexis, she’s straight to the point and doesn’t waste any time! More

Car buying experience Alexis is the best I enjoyed my car buying experience I came in and got what i was looking for Def will be back Thank youuu!!!!!!!!!!!!!!!!!!! Alexis is the best I enjoyed my car buying experience I came in and got what i was looking for Def will be back Thank youuu!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Alexis Webb Car Queen Alexis Webb and The Sales Team provided Best In Class Service. They made me feel right at home. My buying experience was nothing less than Excellent. Alexis Webb and The Sales Team provided Best In Class Service. They made me feel right at home. My buying experience was nothing less than Excellent. I left the dealership feeling like part of a new family. I'll definitely do business with her in the future. When making a major such as this, assurend and comfortable are the exact feelings you'd want to walk away with. Many thanks go out to Alexus Webb and the Sales Team at Mercedes Benz of Catonsville and lets not forget Wesley in Finance. Thanks Guy's for making my buying experience stressfree and pleasurable. More

Best sales woman Had a great experience at this dealership! My sales person Alexis was absolutely the best! She was very friendly, knowledgeable and treated me like fa Had a great experience at this dealership! My sales person Alexis was absolutely the best! She was very friendly, knowledgeable and treated me like family. Most importantly she was able to get the deal done! Thanks again Alexis! More

No 450 GLS for black women! pay sticker price or get out !!! This dealer engages in racial profiling!! I recently went in to test drive a GLE 350 and i quickly realized that i needed a larger vehicle. when i inq This dealer engages in racial profiling!! I recently went in to test drive a GLE 350 and i quickly realized that i needed a larger vehicle. when i inquired about the larger GLS i was asked to show the ENTIRE value of the car in a account and it had to be there for at least six months!! As a black latino woman who has worked her entire life and has the right to purchase any vehicle i can afford, I feel underestimated, undervalued and marginalized by this dealers actions. Im questioned about my finances, my career and my need for a GLS.. its insulting and i won't be spending 80'g at this dealership and neither should you. TIME IS UP !!! stop treating people differently because of their sex, color or your preconceived notions about who deserves to own a MB, and sell cars... that is what you do, right???? Mercedes-Benz USA should be embarrassed and ashamed of MB catonville !!! i was offered the GLS at sticker... who pays sticker price ?? why should i pay sticker price?? because I'm a woman who walked in alone? or is it because i don't need your financing??? or is it because of my color??? if you are in the business to sell cars... sell them. don't discriminate against people !!! its not cool and it has me looking at MBUSA like they're a bunch of racist !!!!! what type of business is this?? if you only serve white males without question place a sign that says "whites only, everyone else, prepare for extreme vetting" More

Poor customer service (Apointment desk) I expect consistent quality customer service from a dealership for a quality vehicle. While the Service Advisors (Juan, Elio) have been professional I expect consistent quality customer service from a dealership for a quality vehicle. While the Service Advisors (Juan, Elio) have been professional and attentive, Jill at the appointment desk has a way to go before matching their professionalism. I called to make an appointment and to find out if I could apply a coupon that was sent by the dealer, as well as find out how long the service would take so that I could plan accordingly. Instead of hearing out my question, Jill talked over me, cut me off, and then put me on hold before I completed my sentence. This was after I asked her to let me get my question out. She demonstrated poor customer service to say the least and it was not appreciated during what could have been a simple and smooth interaction. More

Excellent Service I would like to commend Juan Ayala, the Service Manager, for the excellent service I received on my Mercedes 2016. My windshield needed to be replace I would like to commend Juan Ayala, the Service Manager, for the excellent service I received on my Mercedes 2016. My windshield needed to be replaced, and Juan was attentive from the onset of my call to the dealership. He scheduled the appointment, the people were waiting for my car when I arrived, a loaner was ready, and Juan was available for all my questions. The service was done when promised and I was on my way. Thank you to Mercedes Benz of Catonsville and Juan Ayala. I will not hesitate your service department to my friends. More

Make sure you look for the right sales I recently purchased a C-class there. Sales manager Andy Mou offered me great price and provided exceptional service. He hand picked the car for me a I recently purchased a C-class there. Sales manager Andy Mou offered me great price and provided exceptional service. He hand picked the car for me and offered an unbeatable price over the phone. I just need to go there to get the paper work done then drive the car home. It makes car shopping a breeze. I highly recommend Andy if you plan to get a Mercedes. More

Descrimiation Steve (New cars sales manager) and James Taylor cheated me and discriminated against me. I have been talking to both of them for 4 days on buying my f Steve (New cars sales manager) and James Taylor cheated me and discriminated against me. I have been talking to both of them for 4 days on buying my first Mercedes Benz. Steve asked me to call Mercedes Financial for a final test before they granted me an approval. I passed the test. I wasn't able to connect with Steve till after the weekend because of wedding we are planning (Which Steve knew about this). When I tried to reach Steve on Monday afternoon he hung on me, I called him twice and left a voicemail and a text message but no call back. I did the same to James Taylor, he finally called me to say that I wasn't approved for a loan (WHICH WAS A LIE) and said someone came in and bought the car over the weekend. I was never treated like this in my life. These guys are not professional, cowards and racist. I don't recommmend this dealer for any one. I would have given the ZERO STAR if I was able to do so. More

This place sucks Our credit card refunded $8800 on the service payment after reading the emails from their service people and attorneys . Their service dept managed to Our credit card refunded $8800 on the service payment after reading the emails from their service people and attorneys . Their service dept managed to screw up a repair and service. Over 1.5 fallons of coolant ended up in the engine...of course, these people say no problem, just pay and shut up. The attorney in the family is willing to get a billboard to "advertise" their service and its quality. More