Mercedes-Benz of Catonsville

I would like thank Yousef for his exceptional service during a recent visit regarding my 2019 Mercedes E450 convertible top issue. From the moment I walked into the service department, Yousef demonstr during a recent visit regarding my 2019 Mercedes E450 convertible top issue. From the moment I walked into the service department, Yousef demonstrated a high level of professionalism and genuine concern for my situation. He listened attentively to my concerns, asked thoughtful questions to ensure he had a complete understanding of the problem, and even requested a video to better assess the issue. His courteous and proactive approach immediately put me at ease. When the mechanics diagnosed the problem, Yousef delivered the unfortunate news that the repair would cost approximately $3,500 and was not covered under warranty. Despite my disappointment, he listened patiently as I expressed my objection, noting that the car was only four years old with less than 40,000 miles. Understanding my concern, Yousef took the initiative to discuss the matter further with his warranty supervisor. Thanks to his efforts, he was able to secure a courtesy coverage for the repair, which was a huge relief. Yousef kept me informed throughout the entire process. He explained the steps involved, including the coordination with an outside vendor since the convertible top repair was beyond the dealership's capabilities. He efficiently arranged the drop-off date and provided regular updates. During one of these updates, Yousef informed me that an additional part needed replacement—not because it was broken, but because it appeared worn out. His attention to detail and willingness to go the extra mile ensured that I wouldn't face additional downtime with my vehicle in the near future. Yousef's dedication, communication skills, and customer-focused attitude are truly commendable. He turned a potentially stressful situation into a seamless and reassuring experience. It is not often that one encounters such an exemplary service professional, and I believe he is a valuable asset to your team. More

I took my vehicle in for a service that was under warranty. They did the initial inspection and did the repair and half of the time that they said it possibly would take. I was pretty amazed. Great j warranty. They did the initial inspection and did the repair and half of the time that they said it possibly would take. I was pretty amazed. Great job! Great work! Great people! More

I just wanted to give a huge personal thank you to Miss Leda my sales agent and Miss Soon the Financial specialist, for helping me out with the purchase of my new car at Mercedes Benz of Catonsville. Both Leda my sales agent and Miss Soon the Financial specialist, for helping me out with the purchase of my new car at Mercedes Benz of Catonsville. Both Ladies set the bar across the board, for a perfect customer experience, they were attentive and supportive of what I needed in a vehicle and guided me to the right one. From the moment I reached out at the dealership with a brief inquiry, Leda and Soon were responsive, and extremely knowledgeable, not only about the vehicle itself but in walking me through the entire process. Their attention to detail and my satisfaction were unparalleled- going above and beyond in every aspect. My experience at Mercedes Benz of Catonsville was much better, easier, and faster, and we will go back the next time I need a car. Thanks again. More

The team at Catonsville always professional and attentive to the clients needs. I have THE BEST customer Rep. Jacquie! to the clients needs. I have THE BEST customer Rep. Jacquie! More

Very poor experience. Car needed recall service. I brought the car in and they had it for two days before telling me they could not do the repair. Now I have to go back a Car needed recall service. I brought the car in and they had it for two days before telling me they could not do the repair. Now I have to go back a second time. More

This dealership works for me, primarily because of the service rendered by Stan Palczewski and the service department. Additionally , Stan’s focus extends beyond attention to the mechanical service rende service rendered by Stan Palczewski and the service department. Additionally , Stan’s focus extends beyond attention to the mechanical service rendered. As a “senior citizen “ I sincerely appreciate his attention and tolerance relative to my questions about the performance of my vehicle.. Stan is truly an asset to this dealership. I appreciate his patience , knowledge and his overall concern for his customers . More

This dealer will wreck your car and not properly repair it. They also will hide your Google review and sweep it under the rug. it. They also will hide your Google review and sweep it under the rug. More

Juliana and the team in the service department that I worked with were professional, informative during the servicing of my vehicle. I would recommend the service department and Juliana to my family and worked with were professional, informative during the servicing of my vehicle. I would recommend the service department and Juliana to my family and friends. More

Great buying a new car. They answered all of my questions and in 21/2 hours I drove out with a new suv. They answered all of my questions and in 21/2 hours I drove out with a new suv. More

They are very accommodating and professional. My service writer Jackie made sure she updated me during my wait. My service writer Jackie made sure she updated me during my wait. More