Mercedes-Benz of Catonsville

Service Experience at The Service Center at Catonsville I have been a royal customer of Mercedes Benz for their premium cars and services since 2015. Unfortunately, I had a horrible experience dealing with I have been a royal customer of Mercedes Benz for their premium cars and services since 2015. Unfortunately, I had a horrible experience dealing with the Catonsville Benz service center and the supervisor Steve (service center manager). The problem is somewhat resolved, yet I think the employees have misrepresented their brand value and I feel mostly mistreated. Originally, I had mechanical issue with my C43 AMG regarding the vibration. The service center required me to leave the car for 4 days for the foreman to look into the cause of issue, and when I went to pick up the car, tire pressure warning came on my dash as I leave their parking lot. I found out later that one of the tires was damaged and needed a replacement. Benz claimed that the damage was done either before or after their repair, therefore they are not responsible. However, I suspect: 1) The tire was damaged during their service, or 2) They didn’t do a good job inspecting/repairing. The tire pressure warning had not come on until I dropped it off. Even if there was an issue that I wasn’t aware at the time, Benz must have found out during their inspection which took 4 days and let me know. If a nail was stuck within couple minutes as I drove out, the tire pressure warning doesn’t come up instantly. It takes time for the tire to air out and be recognized by the sensor. I had immediately taken a photo when the warning showed up and had sent it to the service advisor Juliana, since I was in a rush to report to my work and I needed to come back for this at a later time. The time stamp on both the picture itself and my text message clearly shows that it really happened in seconds as I left their parking lot. This is why I assume the damaged was made during the visit at their service center before I picked up the car. Benz didn’t provide clear answers to my suspicions even though the supervisor Steve did admit that I was making a valid point, yet refusing to take the full responsibility. Instead, here is the analogy that the Benz service advisor (Juliana) and the supervisor (Steve) both used multiple times during the escalating arguments: “When you go to Costco and your tires are damaged as you come out of their parking lot, Would you ask Costco for responsibility?” I find their representation fallacious. 1.) I go to Costco to get the service of grocery shopping. 2.) If there is any problem with their product or service, then YES! I would take Costco to be responsible. 3.) I went to Benz dealer to get the service of inspection and repair on wheels and tires for 4 days. 4.) And new problem occurred from their repair. Within seconds as I drive, the tire pressure sensor indicating that something was significantly wrong in red. 5.) Therefore, I think Benz is responsible unless they provide reasonable answers to my suspicions. After 30+ minutes of arguments, Steve offered to take 50% responsibility and leaving other half on my end – leaving me to pay half of the cost from replacing the tire. From a long argument, I got mentally exhausted and agreed to pay the other half, but I am confident this issue should’ve been taken care of from their end. Before everything else, I was unhappy and disappointed about their attitude and bad customer service. More

Not A Luxury Car Sales Experience If you like the type of car salesman that is at Chevy, Ford, Toyota, etc., the sales people at Mercedes Benz of Catonsville will fit right in for you. If you like the type of car salesman that is at Chevy, Ford, Toyota, etc., the sales people at Mercedes Benz of Catonsville will fit right in for you. If, however, you are looking for a luxury car sales experience, I would not recommend this dealer. I went there to purchase a new Mercedes in January 2019 and my initial visit was ok, although I was pressured to purchase a car that was already built either on their lot or in another city as opposed to placing a factory order for one to fit my specifications. When I returned for my second visit to place my order and finalize price, I asked the salesman 3 hours in advance to please have 3 cars of different colors I was considering ready for me and my fiancee to see when we came in. When I arrived, none of the cars had been pulled for me and he said he had been busy with a customer. If that was the case, he should have asked someone else to have the cars ready for us to see instead of making us wait. Needless to say, I did not buy my car from that dealer. More

First time at a mercedes dealership ! Jan 2019 my wife and I set foot in the first mercedes benz dealership of our lives! Thanks to Alexis Webb that experience was awesome! My wife and I l Jan 2019 my wife and I set foot in the first mercedes benz dealership of our lives! Thanks to Alexis Webb that experience was awesome! My wife and I left feeling confident about our decisions! Taking home a brand new 2019 GLC 300 4matic Coupe :) More

Unbelievable!!! I give my 5 star rating because I came in having no Hope putting my self down thinking I can’t! Alexis uplift me beyond measures, very patient, friend I give my 5 star rating because I came in having no Hope putting my self down thinking I can’t! Alexis uplift me beyond measures, very patient, friendly, funny, caring etc, with this being my first Benz great price, payment you name it it happened! Thanks Alexis you are the best!! She deserves a excellent customer service rewar!! More

Alexis Webb is awesome. Very profession and gets you what you want!!! I am glad she was my sales person. Please recognize her for her efforts. is awesome. Very profession and gets you what you want!!! I am glad she was my sales person. Please recognize her for her efforts. More

THANKS TO ALEXIS ! She made buying a car easy, what else do I need to say? Wonderful experience, a1 customers service! I will be referring everybody to her and this deal She made buying a car easy, what else do I need to say? Wonderful experience, a1 customers service! I will be referring everybody to her and this dealership ONLY! More

A is for Amazing Alexis Just purchased my first Mercedes Benz from Catonsville location and my sales consultant was Ms Alexis Webb. She was nothing short of AMAZING! Open a Just purchased my first Mercedes Benz from Catonsville location and my sales consultant was Ms Alexis Webb. She was nothing short of AMAZING! Open and honest, attentive and extremely detailed, knowledgeable and experiened, patient and truly kind! I have not had a car buying experience that has topped this one thus far! The facility was clean and accommodating...it made my experience even better!! I would absolutely recommend Mercedes Benz of Catonsville if you're in the market for a new or used Vehicle! You will not be disappointed! Give Alexis and shout and tell her Brenda sent ya!!! More

Exceptional Experience with exceptional Alexis Webb From the moment I stepped into the dealership and was greeted by Alexis Webb, the entire buying experience was exceptionally professional and personab From the moment I stepped into the dealership and was greeted by Alexis Webb, the entire buying experience was exceptionally professional and personable! We needed a premiere vehicle and someone to guide us through without breaking the bank. My wife is working on her doctorate and felt at this point in her life it was time for soft representation. Alexis is definitely the quintessential exception that would be well suited to help anyone to the perfect purchase! More

Unpleasant experience Leased a car MSRP almost $60k- took the car, but had concerns about the deal. Contacted the dealership, GM, New Car Sales Manger. Very poor customer s Leased a car MSRP almost $60k- took the car, but had concerns about the deal. Contacted the dealership, GM, New Car Sales Manger. Very poor customer service, curb-side dealer attitude. It feels like I got the car off of craigslist! No follow up, they need training and improvement. Not at the level of luxury auto dealesrship. Will I buy again from them ? very unlikely. More

"Simply The Best" Alexis Webb was my salesperson at Mercedes Benz of Catonsville. She was exceptionally professional, knowledgeable and caring to ensure that every que Alexis Webb was my salesperson at Mercedes Benz of Catonsville. She was exceptionally professional, knowledgeable and caring to ensure that every question I had was answered and that I was totally satisfied with the GLE I purchased. If you are in the market for a Benz, I recommend you seek Alexis. She handled everything. She is simply the best and every aspect of the vehicle was also right on point. More