Mercedes-Benz of Catonsville

This is first time. maid an appointment week ago for securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no commitment or mismanagement going on. More

Mercedes-Benz of Catonsville five star service. I’m always please 100%. Mercedes-Benz of Catonsville Maryland. I will always be a customer ! My recommendation for Mercedes Benz Service Catonsville always please 100%. Mercedes-Benz of Catonsville Maryland. I will always be a customer ! My recommendation for Mercedes Benz Service Catonsville More

Pleasent Surprise by just asking a Question.! Ever since purchasing my E350 Sedan I wanted the Coup version of an E Class. Something that experience from past was burning... My sedan was 2016 Ever since purchasing my E350 Sedan I wanted the Coup version of an E Class. Something that experience from past was burning... My sedan was 2016 white 4M sport in good shape with no real need of trading it, until my coup of my dreams appears on a search. Certified 2016 E550 Coup Sport White & Chocolate , like my sedan's make-up. But the car I wanted from the beginning. Throw a question and Kevin my Sales professional for life reached out - asked some questions and went to work. Two phone calls - three Txt messages and we were ready to rock and roll. Fair purchase with a little help from the Finance department , I had my survivor car of the past once again. My last Coup I sold after some battles with Cancer and did not drive it much.... Catonsville made it happen... Well worth my 3 hour drive.... Thanks Kevin - and team.... More

Customer Service - Never heard of it. I did not learn my lesson. I reviewed MB Catonsville before about replacing my Auxiliary Battery and taking 2.5 hours to do it. The only good thing I did not learn my lesson. I reviewed MB Catonsville before about replacing my Auxiliary Battery and taking 2.5 hours to do it. The only good thing was that the car was under warranty. I was not intending to go back, accept the battery stopped working and according to their warranty paperwork the battery is covered for 24 months - NOT. After waiting almost 2 hours again, the service adviser informed me they do not honor the warranty because I did not pay for the battery in the first place - it was a warranty replacement. You can read the warranty and tell me where it says that. JUNK More

Very Satisfied! I purchased a CPO SL400 from this dealership. My salesperson was Erik Hershan. He was a true professional in all aspects of the sale. He knew his p I purchased a CPO SL400 from this dealership. My salesperson was Erik Hershan. He was a true professional in all aspects of the sale. He knew his product and was able to put together a deal along with his sales manager, Destin. I was given a fair amount for my trade and the SL we purchased is a beautiful car. I highly recommend this dealer and would seek out Erik as a sales person. In a few years I will be ready to trade our other car and will return to Mercedes of Catonsville to shop for a replacement. My wife and I could not be happier with our Mercedes roadster. It is a dream car. More

Bad customer service Worst experience i ever had at a Mercedes Benz dealership. Agreed to meet with Ahmer Zaman ,a sales officer at the showroom a day prior to my arrival. Worst experience i ever had at a Mercedes Benz dealership. Agreed to meet with Ahmer Zaman ,a sales officer at the showroom a day prior to my arrival. Promised to test a drive a car and didn't deliver .Came in, made me wait for an hour , didn't show interest, spoke to me while standing up , while other customers had employees sitting with them and discussing offers. Made me feel like he dosent have time to actually sell me a car. Very disappointed and would not recommend to go there for anything. More

Love my Mercedes Alexis was very helpful and knowledgeable about Mercedes Benz and was fast about taking care of business help me and my sister buy a Mercedes Benz! Th Alexis was very helpful and knowledgeable about Mercedes Benz and was fast about taking care of business help me and my sister buy a Mercedes Benz! Thank you Alexis I love my 2019 Mercedes GLA 250. More

Alexis Webb helped me choose the perfect car!! Great service and Alexis Webb, was a great salesperson and helped me choose the perfect car (2019 CLS 4matic) to make the transition from a BMW to a M Great service and Alexis Webb, was a great salesperson and helped me choose the perfect car (2019 CLS 4matic) to make the transition from a BMW to a Mercedes. I intend on purchasing many more cars from Alexis Webb (the car plug) please ask for her when you go to the dealership!! More

DO NOT BUY FROM THEM! WORST EXPERIENCE WE HAVE EVER HAD DO NOT BUY from this dealership!!! If I could give them 0 stars, I would. Dealing with these people was the WORST experience I have ever had buying a DO NOT BUY from this dealership!!! If I could give them 0 stars, I would. Dealing with these people was the WORST experience I have ever had buying a car. My husband and I went to buy a car on a Saturday and tried to work with them to lower the price and they didn’t want to work with us. We walked away and not even 2 hours later I got a notification from CarGurus that they lowered the price of the car. On Tuesday, I reached out to them to let them know I was still interested in the car now that they lowered the price and we went ahead and submitted an application. Kenneth, the sales guy, texted us saying he talked to the general manager and they put the car on hold for us and we were in the process of getting a loan, they ran our credit and told us the rate and I told them we would go in to sign the contract that following Saturday to finalize the process. On Friday, the day before we were going to sign the papers, they SOLD the car to someone else!!! We tried calling them for hours, calling the dealership, calling the sales rep, and they kept us in the dark until that evening, we finally reach out the general manager, and he was so unprofessional, rude, and he told us he didn’t care about our situation and HE HUNG UP ON US!!!! What is that? Who does this? A child? How is this manager still working there??? Simply thee WORST experience! DO NOT WAIST YOUR TIME! They don’t care about you. They only care about selling cars and ruining your credit. More

So disappointing It two months for GM Sam Somarriba to tell me no 2nd key will be issued. He never read my email which stated. His sales team sent me the WRONG key and It two months for GM Sam Somarriba to tell me no 2nd key will be issued. He never read my email which stated. His sales team sent me the WRONG key and I sent it back. If they will cheat me out of a second key that cost several hundred dollars, can you imagine what they will do if thousands of dollars are at state. Wow!!!!! More